Administrator Chief Operating Officer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished, board certified healthcare executive with twenty-nine years of successful transformational leadership and diverse team building to achieve organizational goals. Military veteran, community leader, and international health system development expert specializing in global outreach, strategic planning, problem solving, and fostering personal relationships to articulate a clear long-term vision and drive success. Skilled communicator and visionary with experience motivating team members to excel, innovate, and achieve dramatic results.

  • Executive leadership
  • Strategic planning
  • Team building and leadership
  • Operations oversight
  • Policy development
  • Financial leadership
  • Facility oversight
  • Healthcare delivery
  • Performance metrics
  • Patient safety
  • Critical thinking
  • International Health System Development
  • Program Management
  • Communication
Administrator/Chief Operating Officer, 08/2018 to 04/2021
10th Medical Group (United States Air Force) City, STATE,
  • Key leader providing executive level vision, critical thinking, strategic decision making, business planning, personnel/facility management, and daily operational oversite of organization encompassing 119 million dollar fiscal/human capital and 115 million dollar infrastructure programs.
  • Oversaw major ambulatory surgery center infrastructure renovation with scope in excess of 48 million dollars; modernized 48 thousand square feet in 14 clinics.
  • Utilized analytics/evidence-based processes for clinical integration, quality improvements, resource management, and access to care servicing 215 thousand eligible beneficiaries while maintaining #1 patient satisfaction rating among 74 peer facilities.
  • Led emergency management planning team; 721 medics/860 thousand dollar disaster response equipment/supplies positioned for President of the United States support during National Security Special Event.
  • Served as senior mentor; created internal professional development program and fostered leadership skills growth with partner organizations across military and civilian healthcare facilities.
Division Chief/Vice-President of Global Operations, 08/2015 to 07/2018
Air Combat Command (United States Air Force) City, STATE,
  • Led organizational hazardous conditions medical information technology program; identified solutions to support 9 billion dollar electronic healthcare record acquisition and global implementation.
  • Oversaw all aspects of the organization's largest global operations department; directed budget and training activity for 8.5 thousand medical personnel utilizing equipment/supplies worth 450 million dollars and reengineered health service support in international conflicts, humanitarian assistance, disaster response, and foreign medical system capacity building.
  • Visionary leadership, critical thinking, and executive decision making drove organizational change to support increased demand for services during Congressionally mandated budget reductions; identified process improvements that saved the organization 2.5 million dollars and increased productivity 85 percent while meeting established goals ahead of schedule.
  • Planned and executed medical operations with Ukrainian and Polish militaries and Ministries of Health to expand health system capability; drove 7.6 million dollar training, facility, and equipment program as part of the President of the United States initiative to build European strategic partnerships.
  • Modernized training program for 5.5 thousand personnel; streamlined curriculum, reduced training timeline by two days, implemented emerging telemedicine technology, and upgraded information technology infrastructure valued at 8.6 million dollars.
Division Chief/Administrator/Health System COO, 07/2011 to 07/2015
Air Force Space Command (United States Air Force) City, STATE,
  • Directed operations for 6 geographically separated outpatient care clinics with 1.3 thousand employees and 169 million dollar operating budget; led executive management, strategic planning, metric development, compliance oversite, and process improvement to support 160 thousand beneficiaries.
  • Identified/resolved key health service support contract issues; restructured agreement reduced organization expenditures 6.2 million dollars and ensured Fire/Emergency medical support for high risk launch/recovery operations at Cape Canaveral Air Force Station.
  • Restructured diagnostic imaging acquisition process; drove 450 thousand dollar equipment upgrade, increased efficiency 50 percent, and reduced missing/incorrect physician orders 75 percent.
  • Championed process improvement; 2 million dollar modernization program reengineered electronic healthcare record infrastructure, decreased network error rate by 64 percent in less than 3 months. Pharmacy access initiative reduced medication errors to 31 percent below national average and saved organization 140 thousand dollars annually.
  • Oversaw 5 million dollar sustainment/renovation/modernization project; directed vital disaster response equipment warehouse construction at two separate locations and water system upgrades at geographically isolated primary care clinic in Greenland.
Education and Training
: , Expected in 2015
The George Washington University - Washington, DC,
  • Completed professional development at the Interagency Institute for Federal Healthcare Executives.
: Executive Leadership School, Expected in 2009
Air University - Montgomery, AL
: Senior Leadership Program, Expected in 2004
Air University - Montgomery, AL
Master of Science: Health Services Administration, Expected in 1998
Central Michigan University - Mount Pleasant, MI
Bachelor of Science: Hospital Administration, Expected in 1992
Texas State University - San Marcos, TX
  • Air Force ROTC Member
  • Sigma Phi Epsilon Fraternity Member
  • 2018 Texas State University School of Healthcare Administration Allen G. Herkimer, Jr. Outstanding Alumni Award
  • 2011 Air Force Space Command Brigadier General Patricia C. Lewis Commitment to Service Award
  • 2009 Air Force Special Operations Command Commitment to Service Award
Websites, Portfolios, Profiles
  • Healthcare Executive, American College of Healthcare Executives
  • Hospital Administrator, American Academy of Medical Administrators
  • Active Top Secret Security Clearance
Volunteer Experience
  • Member, Police Foundation of Colorado Springs Board of Trustees 2020 - present
  • Member, City of Colorado Springs Public Safety Sales Tax Oversite Committee 2019 - present
  • Firefighter/EMT, Bowie, Maryland Volunteer Fire Department and Rescue Squad 2002 - 2006
Activities and Honors
  • Member, Special Operations Medical Association
  • Member, Air Commando Association
  • Member, American Legion
  • Member, Veterans of Foreign Wars

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Resume Overview

School Attended
  • The George Washington University
  • Air University
  • Air University
  • Central Michigan University
  • Texas State University
Job Titles Held:
  • Administrator/Chief Operating Officer
  • Division Chief/Vice-President of Global Operations
  • Division Chief/Administrator/Health System COO
  • Master of Science
  • Bachelor of Science

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