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administrator branch director account manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) XXX-1000
  • Cell:
  • resumesample@example.com
Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 20 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

Skills
  • Coaching and Mentoring
  • Customer Service
  • Interviewing and Hiring
  • Expert in Risk Management
  • Excels in Team Leadership
  • Operational Reports
  • Branch Operations Management
  • Business Development
  • Relationship Building
  • Performance Reviews
  • Shift Scheduling
  • Account Analysis Expertise
  • Work Prioritization
  • Account Review
  • Process Improvement
  • Regulatory Compliance
  • QuickBooks Experience
  • Payment Schedule Computation
  • Corporate Financial Statements
  • Problem Solving
  • Referral Network Development
  • Terms Definition
  • Problem-Solving
  • Attention to Detail
Experience
Administrator/Branch Director/Account Manager, 06/2018 to Current
Community Health SystemPlains, PA,
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide project updates.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Assessed company operations for compliance with safety standards.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Implemented strategies to take advantage of new opportunities.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with fellow staff and management.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Stayed abreast of local, state and federal regulations impacting corporate compliance.
  • Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
  • Oversaw scheduling procedures for department and directed team members in setting and achieving personal goals.
  • Developed and cultivated long-term relationships with prospects and customers to drive branch success.
  • Provided outstanding coaching to team of 70+ employees, which boosted efficiency and morale within department.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Listened to customer needs to identify and recommend best products and services.
Director of Patient Access , 06/2014 to 06/2018
Grand View HospitalPennsburg, PA,
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Recruited, hired and trained new medical and facility staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Developed medical programs that promoted community health and research.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Patient Access Supervisor, 06/2010 to 06/2014
Fundamental Administrative Services, LlcSparks, MD,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
Assistant Business Office Manager, 05/2009 to 06/2010
Us Government Other Agencies And Independent OrganizationsGeneva, NY,
  • Monitored office inventory to maintain supply levels.
  • Directed and oversaw office personnel activities.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Maintained office cleanliness and organization to promote productivity and positive customer experience.
  • Prepared agendas, coordinated logistics and took minutes during meetings.
  • Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
  • Assisted business leaders with resolving conflicts among employees and improving associated policies.
  • Coached and mentored newly hired employees to speed up onboarding process.
  • Tracked office supply inventory, reordered items and documented item counts.
  • Established relationships with outside vendors by immediately responding to and remedying issues.
Business Development Specialist, 03/2008 to 11/2009
Compass Group Usa IncCarlsbad, CA,
  • Motivated sales team and generated engagement by hosting team-building events.
  • Maintained professional attitude and environment to set example for internal and external organizations.
  • Analyzed sales and marketing reports to determine target areas for growth and set additional goals.
  • Partnered with team members in other business functions to establish best possible solutions.
  • Set monthly goals for sales and marketing teams and provided resource support.
  • Developed relationships with potential clients to gain momentum for account development opportunities.
  • Researched potential business opportunities in new and existing markets.
  • Provided assistance to prospective clients to encourage high level of customer service.
  • Established strong client relationships to drive business development.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Created and improved business pipeline using cold and warm techniques.
  • Developed clientele by networking to find new customers and generate lists of prospective clients.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Worked with current clients to assess needs and develop improvement plans.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Prepared contracts and completed sales with new and existing clients.
Lead Health Unit Coordinator, 03/2002 to 04/2009
Scenic Mountain Medical CenterCity, STATE,
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Prepared detailed reports and unit documentation and distributed completed files.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Backed up floor staff by keeping patients' rooms clean and orderly.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Developed medical programs that promoted community health and research.
Education and Training
: , Expected in 05/2007
Howard College - Big Spring, TX
GPA:
High School Diploma: , Expected in 05/2001
Big Spring High School - Big Spring, TX,
GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:
Accomplishments
  • Won Branch Director award for 2020.

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Resume Overview

School Attended

  • Howard College
  • Big Spring High School

Job Titles Held:

  • Administrator/Branch Director/Account Manager
  • Director of Patient Access
  • Patient Access Supervisor
  • Assistant Business Office Manager
  • Business Development Specialist
  • Lead Health Unit Coordinator

Degrees

  • High School Diploma

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