Administrator Branch Director resume example with 10+ years of experience
Results-driven individual trained to be a logical Branch Director as a result of more than 13 years' working for a home health organization. Flexible and focused on continuous improvement while promoting well-developed skills in financial status of organization and positive attitude and hands on with company tasks and processes.
- Recruiting and Hiring
- Team supervision and oversight
- Customer support
- Human resources knowledge
- Staff Training
- Goals and performance
- Approachable
- Friendly
- Key performance indicators
- Verbal/written communication
- Staff Management
- Employee Development
Ontario, CA, 12/2018 - Current
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
- Compile and analyze statistical data from performance markers for each branch to evaluate productivity, cost analysis, and quality care delivery. Utilize Encompass Health tools to monitor daily financial, operational, and clinical outcomes as they relate to the branch budget. Provide oversight and management of all agency expenses. working on ensuring billing and corrections are completed timely and outstanding claims are kept to a minimum. Conduct ongoing meetings with physicians, discharge planners, and other health professionals to monitor quality improvement issues, coordinate contacts and protocols, and to facilitate education regarding Medicare guidelines. works with SALES teamto ensure all referral sources clearly understand the benefits of home health. Ensure deficiencies related to internal audit findings are addressed and corrected per action plan. aware of the state and federal survey process and ensure that the branch as a whole and all the branch staff are prepared for on-site surveys and other external audits. 10. Attend and conduct committee and management meetings. Participate in continuing education rollouts for clinical licensed professionals as directed by the regional and home office leadership. Works to process all denials received by the payor. Track individual branch progress with regard to additional development request preparation. Ensure policy and procedure, emergency preparedness, and other manuals are always current. Manage and participate in emergency preparedness and disaster planning; review plan annually, oversee tests of call tree, and reports on disaster plan execution. works with the liaison with the governing body, the group of advisory professional personnel, and the local staff; ensure appropriate documentation of meeting attendance and minutes. Ensure the development and implementation of general and job-specific orientation, safety education and compliance, perform on site visits as needed
Milwaukee, WI, 02/2015 - 12/2018
responsible for the operatiosn of the office, worked with SALES and Marketing teams for referrals and community involvement. Completed QAPI/PAC meetings perregulations for the state. Maintained qualified staff to meet the needs of our patient population and company operations. directs and manges the home health agency to assure compliance with federal, state, local and company polices and regulations. Directed and monitors the clinical processes to assure delivery of quality services that meet or exceed the company and professional standards. performance improvements and quality improvement, and manged Kent County office and Sussex county office with over 40 employees. we services Medicare and Medicaid patients, skilled and non skilled patients.
AZ, State, 08/2012 - 12/2014
- Monitored processes and procedures, verifying department compliance with federal, state, local regulations
- Assessed employee performance and developed improvement plans.
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Recruited, interviewed, hired and trained over 40 employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Performed on site visits, performed patient visits
City, STATE, 02/2011 - 04/2013
Weekend supervisor for over 25 employees, monitor staff on ventilator unit, dementia unit, long term care unit and rehab unit. Administer meds and performed patient care. Performed admissions to facility and discharges.
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Resume Overview
School Attended
- Wor Wic Community College
- South University
- Northeastern University
Job Titles Held:
- Administrator/Branch Director
- Regional Director of Operations
- Branch Director
- Weekend Supervisor
Degrees
- Associate Degree in Nursing
- Bachelor of Science
- Master of Business Administration
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