Experienced Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with a strategic and forward-thinking mindset. Bringing 30 years of progressive business experience.
Detail oriented experience coordinating office management and special projects with a high degree of efficiency. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge and skill in managing employees to obtain highest level of productivity whilst promoting a milieu of cohesive and dynamic teamwork.
Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting.
Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Handled all public relations, enhancing company's reputation through media exposure.
Increased office organization by developing more efficient filing system and customer database protocols.
Organized activities to reward employees and provide motivation and improve efficiency. Evaluated employee job performance and motivated staff to improve productivity. Spearheaded special projects throughout lifecycle to final resolution.
Generated reports detailing project information and predictions.
Trained, managed and motivated employees to promote professional skill development.
Built and maintained loyal, long-term customer relationships through effective account management.
Coordinated tests such as pre and post op testing.
Entered insurance information and flagged out-of-network coverage information in computer system. Called patients within 24 hours after surgery to check post-op status.
Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
Requested Advanced Beneficiary Notice form for procedures not covered by insurance.
Collected coinsurance and deductible payments prior to procedure date.
Transcribed medical information dictated by physician to document patient care and health updates. Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office. Sent H&P form and other patient information to surgery facility.
Reported patients' status to doctors and monitored completion of treatment plan.
Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients. Educated patients on at-home surgery preparation requirements and post-operative care process. Informed patients of payment policies, collected insurance information and verified benefits. Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Prepared and sent financial statements to support bookkeeping functions.
Interviewed patients to collect medical information and insurance details.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy plastic surgery office with 2 providers.
Answered 30-50 average daily phone calls to schedule appointments and address patient inquiries. Created and maintained accurate and confidential patient files.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Updated patient financial information to ensure accuracy.
Updated group medical records and technical library to support smooth office operations.
Called patients to schedule Type appointments, consistently double- checking information and availability.
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Supervised and trained admitting, billing and collection through EMR Next Gen
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Executed on-time, under-budget projects by solving complex issues for senior leadership. Managed the legal and privacy of The Morgue .
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Answered 50 daily phone calls on multi-line phone system and transferred calls to appropriate Job title Worked with Nursing department and helped to coordinate interdepartmental interactions.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Maintained personnel records, including applications, performance reports, payroll records and medical files.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Proofed and edited letters and other correspondence to correct grammar and spelling errors. Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
Tracked expenses and documented records using Software to improve financial flow.
Managed nursing staff of 800 employees and reorganized training procedures to increase productivity.
Guided administrative and professional staff through computer and software problems.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged deadlines in response to daily inquiries and requests.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Worked professionally to handle all client, vendor and public guest requirements.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Handled all incoming calls and directed callers to appropriate department or employee.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Pleasantly welcomed visitors, answered phone calls and maintained front office milieu .
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