, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Over 6 years of experience in Customer Service and Administration. I am Bilingual in Spanish and English and have experience working with MS Word, Excel and Office machines. I am also an excellent problem solver. One of my strengths is my ability to multi-task. I also enjoy challenges and have great skills to contribute.
Skills
Microsoft Office Suite
Judgment and Decision Making
Document and File Management
Schedule Management
Professional and Courteous
Supply Inventory Control
Verbal and Written Communication
Reliable and Punctual
Attention to Detail
Multitasking and Prioritization
Research and Data Analysis
Office administration
Documentation and reporting
Operations oversight
Safety awareness
Time management
Team collaboration
Work History
12/2017 to CurrentAdministratorWarnermedia | ME, State,
Managed weekly payroll, as well as insurance matters, workman's compensation and compliance reporting.
Process mail incoming / outgoing.
File completed paperwork.
Entered and maintained departmental records in company database.
Aided colleagues, managers and customers through regular communication and assistance.
Devised and implemented improvements to reporting procedures.
Managed transactions, invoicing and budgeting to decrease financial inconsistencies.
Computerized office activities, maintained customer communications and tracked records through delivery.
Confirmed accurate completion of forms and reports for admission, transfer or discharge of each project.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Collected, validated and distributed information to employees.
Oversaw successful planning and execution of staff meetings, parties and events.
Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
03/2016 to 11/2017HR AssistantBurr & Forman Llp | Tampa, FL,
Documented human resources records and maintained confidentiality of sensitive personal information.
Maintained office supplies, distributed mail, and processed invoices for payment.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Supported coordination of benefits open enrollment activities and process.
Responded to inquiries by answering telephone calls, in-person questions and emails.
Oversaw and managed hiring process and assisted human resources.
Reviewed and screened applicant resumes to identify qualified candidates.
01/2015 to 12/2015Dental Assistant/ReceptionistBethesda Health | Alton, IL,
Schedule appointments, prepare bills and receive payment for dental services, and maintain records, manually or using computer.
Worked effectively with 4 dentists as their sole assistant in making sure the office ran efficiently and stayed in proper order during both peak hours and also down time.
Prepared patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Explained treatment procedures and instructed patients on home care guidelines.
Documented patient dental health information, and medical history for future reference.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Staged tray for procedures by arranging dental instruments and equipment.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
01/2014 to 12/2014ReceptionistMazda Motor Vehicles Mexico | City, STATE,
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Answered and quickly redirected large volume of calls on central system.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained building security by monitoring logbook and issuing visitor badges.
Scheduled and confirmed appointments and meetings for senior management team.
Resolved customer problems and complaints.
Drafted professional memos and letters to support business objectives.
Provided clerical support to company employees by copying, faxing and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Education
Expected in College | Culinary ArtsOrange Coast College, Costa Mesa, CA, GPA:
Expected in 06/2012High School Diploma | Liceo Cervantino, Irapuato Guanajuato Mexico, GPA:
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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