Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Over 6 years of experience in Customer Service and Administration. I am Bilingual in Spanish and English and have experience working with MS Word, Excel and Office machines. I am also an excellent problem solver. One of my strengths is my ability to multi-task. I also enjoy challenges and have great skills to contribute.

  • Microsoft Office Suite
  • Judgment and Decision Making
  • Document and File Management
  • Schedule Management
  • Professional and Courteous
  • Supply Inventory Control
  • Verbal and Written Communication
  • Reliable and Punctual
  • Attention to Detail
  • Multitasking and Prioritization
  • Research and Data Analysis
  • Office administration
  • Documentation and reporting
  • Operations oversight
  • Safety awareness
  • Time management
  • Team collaboration
Work History
12/2017 to Current Administrator Warnermedia | ME, State,
  • Managed weekly payroll, as well as insurance matters, workman's compensation and compliance reporting.
  • Process mail incoming / outgoing.
  • File completed paperwork.
  • Entered and maintained departmental records in company database.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Devised and implemented improvements to reporting procedures.
  • Managed transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each project.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Collected, validated and distributed information to employees.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
  • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
03/2016 to 11/2017 HR Assistant Burr & Forman Llp | Tampa, FL,
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Maintained office supplies, distributed mail, and processed invoices for payment.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Supported coordination of benefits open enrollment activities and process.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Oversaw and managed hiring process and assisted human resources.
  • Reviewed and screened applicant resumes to identify qualified candidates.
01/2015 to 12/2015 Dental Assistant/Receptionist Bethesda Health | Alton, IL,
  • Schedule appointments, prepare bills and receive payment for dental services, and maintain records, manually or using computer.
  • Worked effectively with 4 dentists as their sole assistant in making sure the office ran efficiently and stayed in proper order during both peak hours and also down time.
  • Prepared patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information, and medical history for future reference.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
01/2014 to 12/2014 Receptionist Mazda Motor Vehicles Mexico | City, STATE,
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered and quickly redirected large volume of calls on central system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Resolved customer problems and complaints.
  • Drafted professional memos and letters to support business objectives.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Expected in College | Culinary Arts Orange Coast College, Costa Mesa, CA, GPA:
Expected in 06/2012 High School Diploma | Liceo Cervantino, Irapuato Guanajuato Mexico, GPA:
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
Native or Bilingual

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School Attended

  • Orange Coast College
  • Liceo Cervantino

Job Titles Held:

  • Administrator
  • HR Assistant
  • Dental Assistant/Receptionist
  • Receptionist


  • College
  • High School Diploma

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