Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly organized and detail-oriented administrative professional with 3 years of experience coordinating office management and special projects with a high degree of efficiency. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Business strategies
  • Policies
  • Vision
  • Network Administration
  • Project coordination
  • Strategic Planning
  • Microsoft Office
  • Performance improvements
  • Policy/program development
  • Employee development
  • Training and Development
  • Customer retention
03/2022 to 02/2023 Executive Director Trilogy Health Services | Lexington, KY,
  • Ensured the quality and appropriateness of resident care meets or exceeds the company and regulatory standards,
  • Maintained resident, family and staff satisfaction.
  • Ensured compliance with applicable legal and regulatory guidelines and standards.
  • Monitored monthly performance of the community in relation to budget and intervened as needed.
  • Was Responsible for financial oversight and census development.
  • Recruited, hired, provided orientation/training, and ensured staff satisfaction and retention.
  • Ensured employee performance meets or exceeds expectations and periodic performance appraisals conducted on a timely basis.
  • Ensured the community is a safe, clean, comfortable, and an appealing environment for residents, visitors and staff in accordance with company guidelines.
  • Ensured all departmental policies and procedures are updated, followed and audited regularly.
  • Ensured all required records are maintained and submitted, as appropriate, in an accurate and timely manner.
  • Completed required forms and documents in accordance with company policy and state and/or federal regulations.
  • Was Responsible for grievance process from residents, employees, and visitors.
09/2020 to 03/2022 Regional Operations Manager LifeSpring Academy | City, STATE,
  • Visited approximately 20 locations weekly to ensure each location as fully functional and operating effectively.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
04/2016 to 08/2020 Administrator Kids R Kids | City, STATE,
  • Set comprehensive goals for business growth and success.
  • Establish policies and procedures that promote company culture and vision.
  • Oversee daily operations and the work of Sweepers.
  • Create a work culture that is focused on quality over quantity.
  • Proficient in Slack, Front and Asana.
  • Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Grew revenue by developing key programs focused on promoting business.
  • Spearheaded special projects throughout lifecycle to final resolution.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
07/2016 to 10/2018 Teacher/Athletic Director Hillsborough Baptist School | City, STATE,
  • Create an environment that's inviting and comfortable for students ages 5-18.
  • Conduct small group and individual classroom activities with students based on differentiated learning needs to ensure all students are learning at full potential.
  • Teach about diversity in the classroom and outside the classroom.
  • Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
  • Reviewed student grades for eligibility reasons and collected all paperwork concerning annual physicals.
  • Managed program's budget, including coach salaries and pay rates.
  • Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
  • Tracked student progress in online system, immediately implementing action plans for failing grades.
  • Improved students' reading levels through guided reading groups and whole group instruction.
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
07/2010 to 06/2016 School Age Coordinator Kids R Kids Company Name | City, State,
  • Assist my co workers in designing lesson plans, student activities and planning daily activities.
  • Teach of the diversity of students and teach the importance of coming together.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Organized and led activities to promote physical, mental and social development.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
02/2008 to 05/2010 Athletic Director/ Teacher Company Name | City, State,
  • Selected and implemented interesting and interactive learning media to increase student understanding of course materials.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Assist teachers in implementing concepts and strategies, while still teaching content area material.
  • Celebrate diversity of students, in our learning community.
  • Utilize schools access to technology.
  • Effectively collaborate with staff and parents to improve students’ educational experience.
  • Supervised academic progress of student-athletes and arranged tutoring for those with falling grades.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
Education and Training
Expected in 2006 High School Diploma | West Johnston High School, , GPA:
Expected in 2016 Associates of Arts | Religion Liberty University, , GPA:
Expected in 2012 Bachelors | Science- Religion and Christian Ministries Johnston Community College, , GPA:
Masters in religion and Christian Ministries- Pastoral Counseling
Expected in 05/2017 Master of Arts | Religion And Christian Ministries: Counseling Liberty University, Lynchburg, VA GPA:
Additional Information
  • Athletic Director Fall 2008- Summer 2010
  • Preached at over 12 locations from North Carolina to Florida
  • Created and ran successful Athletics Program at LifeSpring Academy
  • Associates degree from Liberty University
  • Bachelors Degree from Liberty University
  • Masters Degree from Liberty University
  • Successful administrator at Sweeps
  • Secured/managed successful student move out project at Duke

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School Attended

  • West Johnston High School
  • Liberty University
  • Johnston Community College
  • Liberty University

Job Titles Held:

  • Executive Director
  • Regional Operations Manager
  • Administrator
  • Teacher/Athletic Director
  • School Age Coordinator Kids R Kids
  • Athletic Director/ Teacher


  • High School Diploma
  • Associates of Arts
  • Bachelors
  • Master of Arts

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