Enthusiastic with several years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in office environment. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations, liaising with internal stakeholders and managing vendor relationships. Proficient in data system and administration.
- Judgment and Decision Making
- Professional and Courteous
- Strong Organizational Skills
- Confidentiality and Data Protection
- Office Equipment Operation
- Microsoft Office Suite
- Appointment Coordination
- Ease with Computers and Technology
- Document and File Management
- Schedule Management
- Database and Client Management Systems
- Report Preparation
- Fast Learner
- Visitor Relations
- Presentation Development
- Microsoft Office
- Staff Orientation and Training
Whitestown, IN, 06/2020 - 08/2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Boston, MA, 07/2004 - 08/2021
- Maintained general office organization and cleanliness.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Worked professionally to handle all client, vendor and public guest requirements.
- Maintained data confidentiality when inputting personal information into the church record system.
Cookeville, TN, 01/2006 - 03/2021
- Demonstrated positive social skills to build healthy relationships.
- Collaborated with staff to promote adult and volunteer programs and grow participation.
- Collected input from diverse individuals and formed cohesive opinion positions.
- Developed and implemented activities and special events.
City, STATE, 05/2019 - 02/2021
- Engaged students in discussions to promote interest and drive learning.
- Helped students build learning and study skills to achieve educational goals.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Led or moderated classroom discussions and guided exploratory thought.
- Answered student questions about course concepts.
City, STATE, 01/2010 - 01/2011
- Thoughtfully contributed to committee plans and strategic decision making.
- Directed regular monthly business meetings of Board of Directors for decision-making on budget expenditures, strategic planning and personnel issues.
- Presided over shareholder gatherings to present detailed information on progress and respond to attendee questions.
City, STATE, 12/1999 - 01/2003
- Received and routed incoming calls and correspondence to promote timely communication.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Validated load plans, cargo cleanliness and transportation documentation.
- Estimated freight and postal rates to track shipment costs and weights.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Resume Overview
School Attended
- North Alta Tech Academy
- North Orange Continuing Education
- North Orange Continuing Education
- Our Lady of The Assumption Institute
Job Titles Held:
- Administrator Assistant
- Front Office Administrative Assistant
- Citizenship Fair and Community Volunteer
- English/Spanish Citizenship Class Substitute
- Chairperson
- Import/Export Administrative Secretary
Degrees
- Associate of Science
- Management
- Associate of Arts
- Bilingual Secretary
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