Administrator and Interim Director of Nursing Resume Example
Compassionate Health Care Administrator and Director of Nursing, dedicated to maintaining the highest standards of clinical practices and policies, while ensuring excellent patient/family satisfaction. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrate strong working knowledge of regulatory compliance, along with proven results in leadership roles.
CORE COMPETENCIES AND ACHIEVEMENTS
· Leadership and Management. Provide strategic counsel to Senior Leaders. Continuously sought after for input by other department leaders and employees. Successfully led a team of over 60 employees, ensured quality work was performed and deadlines were met at all times. Conducted interviews, hired and trained new employees. Increased patient/family satisfaction scores by almost 20% overall (measured via Strategic Healthcare Programs (SHP) in first 18 months of tenure. Decrease employee attrition by 20% among growing, nationally-recognized, clinical research program. Appointed to First Year Executive Committee on National Institutes of Health (NIH) study, Telemedicine Approaches to Evaluating Acute-phase ROP (e-ROP), Study Coordinator Representative, 2011.
· Communication. Cross-cultural work experience; effective communicator across all levels of the organization, able to prepare diverse, global communications with cultural sensitivity and emotional intelligence.
· Creativity and Innovation. Proactively produce and implement unique ideas/solutions for problem-solving and competitive edge. Developed operations and program guide ensuring all research monies were properly invoiced and accounted for. Efforts resulted in collection of over $5M in outstanding monies (within six months of starting the Stephenson Cancer Center in 2016). Successfully served as Innovator and Director for pre-med ‘Clinical Research Intern' Program.
· Project Management. Exceptional ability to manage all aspects of projects from ideation to completion and beyond. Consistently delivered quality projects on time and within client budget/ensured deadlines were met repeatedly. Created annual Civility Week and Quarterly Refreshers for unit of more than 100 employees. Developed Dashboard that showed Program Metrics including entire infusion and clinic visits, broken down by provider; timeliness of data entry and query reconciliation and enrollments and screen-failures.
· Budgeting and Overall Financial Analysis. Accurate, reliable, and diligent, committed to being a good steward with funds and resources. Assertive in accurate coding, pre-authorization, billing, and collections.
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- Successfully oversee overall branch activities, including clinical activities in compliance with company policies, state and federal regulations, budgeting and referral follow-ups while ensuring exceptional patient care. Recruit and hire intelligent clinical and administrative staff to bolster skills set of already talented team. Facilitate new employee orientation process, including explanation of policies and procedures. Guarantee staff awareness and compliance with latest standard precautions and infection control procedures, including COVID 19.
- Serve as an advisor to Senior and Corporate leadership team in topics such as agency and community; recommend appropriate programs and policies to follow to ensure success. Assess competency of clinical staff to promote quality, continuity and safety.
- Communicate with patients with compassion while keeping medical information private.
- Coordinate and responsible for on-call nursing coverage 24/7. Schedule and conduct interdisciplinary care team meetings providing current information and updates regarding patient care plans, exchange of information and problem-solving.
- Led and mentored team of 60+ employees with roles such as, Nurse Managers, Regulatory Specialists, Data Managers, Nurse Practitioners, a Physician Assistant and a Physician-Support Specialist.
- Facilitated new employee orientation process, including explanation of policies and professional code of conduct work culture expectations to research physicians (MDs), advanced practice registered nurses (APRNs), and Physician Assistants (PAs).
- Assisted with staff protocol interpretation and process compliance when needed.
- Instrumental when supporting achievement of goals regarding patient flow and wait times, patient portal registration and patient understanding of billing notifications. Conducted root-cause analysis on operational malfunctions and recommended new strategy implementation to avoid repetition in the future.
- Successfully oversaw in-person HIPAA Training, Compliance, and Incidental Reporting for Clinical Research. Monitored patient survey results and created action plans accordingly. Worked collaboratively with leadership team to create and launch "FDA Inspection Process, Procedures, and Etiquette staff training".
- Performed Clinical Research Coordinator duties
- Managed unit operations from a clinical and administrative standpoint, studied audits.
- Successfully led employees, conducted contract and budget negotiations with stakeholders demonstrating professional expertise. Kept patient care protocols and clinical trial operations in compliance.
- Conducted healthcare and research compliance initiatives in ophthalmology.
- Facilitated physician and employee training. Planned budget and fiscal year for entire department.
- Completed and submitted FDA and Institutional Review Board (IRB) reports.
Oklahoma Registered Nurse (RN), February 2019, License # 131851, Expires 8/31/2022 | Recurrent American Heart Association BLS Training, current through July 2020 | Certificate in Public Health, University of Oklahoma Health Sciences Center: May 2015 | Certified Ophthalmic Technician (COT), Joint Commission on Allied Health Personnel: June 2011-Current | Certified Clinical Research Coordinator (CCRC), Association of Clinical Research Professionals: March 2007-Current |
Girl Scouts of Oklahoma | Regional Food Bank of Oklahoma | Holiday visitor to Nursing Homes and Assisted Living Centers |
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Resume Overview
School Attended
- Oklahoma City Community College
- University of Oklahoma Health Sciences Center
- University of Oklahoma
Job Titles Held:
- Administrator and Interim Director of Nursing
- Administrative Director
- Clinical Research Manager
Degrees
- Associate of Applied Science : Nursing
Master of Public Health : Health Administration and Policy
Bachelor of Science : Microbiology, Philosophy
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