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Administrator/Analyst Resume Example

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ADMINISTRATOR/ANALYST
Summary
Exceed business target | Improve administration process, service and delivery Plans and prioritizes daily, weekly, monthly, & annual work within corporation operations and coordinates flow and quality of work. Reaches beyond work assigned to improve work and help others. Positive communication and interpersonal skills, building relationships with team members and customers. Collaborative problem solver who uses organizational tools, process improvement, efficient management, and training strengths to exceed customer expectations. Manages multiple and difficult projects and assignments with high level of autonomy and accountability for results. Experience in identifying root cause of issues, and translating complex processes into clear, understandable, and actionable steps through completion. Customer focus & high level of integrity, knowledge of what is the problem and where to go to investigate and resolve with accuracy. Strong data analysis experience. Enthusiastic professional who consistently meets commitments with integrity and accuracy. Create and maintain work instructions. Advanced experience with large data files, within Salesforce.com (SFDC), Excel, SAP, and Business Warehouse.
Skills
  • SAP BW (Business warehouse) responsibilities and functions:
  • Daily pull large customer data files to spin pivot tables and vlookup functions to pay rebates per customer contacts, monthly and quarterly, Daily pull data to spin pivots and investigate issues and resolve, per header text and other columns headings within BW, Ability to review data and make decisions and report out to organization
  • Microsoft programs; Excel, Word, Power Point, Outlook, Access
  • SAP database, Business Warehouse data base (BW), SFS Database, Salesforce.com (SFDC), SharePoint
  • Knowledge of operations, engineering, and sales & marketing principles and practices
Experience
Administrator/AnalystDelphi Corporation
  • Manage and generate results for 100 Customers, Vendors, Associations, and Buying Groups and Members.
  • Interpret each Contract and Business Case accurately and execute on-time.
  • Evaluate and execute payment process for additional program rebates, and in-lieu of warranty rebates while following the North America designated authority for approval process.
  • Work daily with AR-AP departments to resolve customer deductions and other issues.
  • Create reports, and process and execute payment for each contractual element.
  • Manage the Compressor Pre-Season Program and rebate payments.
  • Manage Buying Group Volume, Member Level Incentives, National Sales Conference Support Analyze and create opportunities, promotions, program forms, special requests, and discretionary spend.
  • Manage and track each to ensure accuracy of payments.
  • Coordinate and manage territory budgets and accounts and advocate for the Sales team Directors.
  • Ensure compliance with Sarbanes Oxley internal controls.
  • Work closely with other departments as; forecasting, pricing, finance and marketing to ensure compliance.
  • Execute policy procedures and customer annual part returns, generate and request RMA numbers, stock lifts, changeovers, shortages, new store allowances, and labor claims.
  • Work daily within SAP and SFDC (Salesforce.com) to review, validate customer opportunities establishing discount and special extended terms requests.
  • Coordinate and implement third party vendor payments.
  • Develop warranty bill back reports for other departmental functions.
  • Formulate monthly sales reports for large customer base.
  • Prepare, track, publish and perform payments for rebates, training co-op program and company Brand advertising reimbursement customer requests.
  • Coordinate all Buying Group and Distribution Warehouse business transactional established processes.
  • Work with the team daily to resolve issues.
SAP Master Data Coordinator
  • SAP and Salesforce.com (SFDC) management of data.
  • Create new customer set-ups or change existing customer data.
  • Within SAP process emergency orders driven by customer service for shipping within 24 hrs.
  • Make changes to existing customer data for emergency orders to ship.
  • Within SAP follow process to set up new customers, change existing customer, and investigate customer information in SAP to resolve issues.
  • Make customer changes or additions in SAP per customer or internal requests.
  • Proficient in SAP T-Codes or commands, and resolve issues.
PPAP Coordinator - Associate Quality Administrator
  • Provide Instrument Cluster Display Production Parts Approval Process, PPAP requirements for Delphi Flint Plant 43 Operations customers.
  • Interface directly with the customer to gain approval to ship product.
  • Align PPAP package to AIAG Standards.
  • Advanced experience in GM Supply Power.
  • Work with project teams, attend development meetings, communicate with customer in order to prepare and obtain customer product approval.
  • Knowledge of customer expectations.
  • Communicate with numerous experts, from engineers to project managers for approval of change or initial launch submission of product.
  • Operation Engineering experience, working knowledge Lean Manufacturing.
  • Analyze and facilitate customer parts approval needs.
  • Experience in compiling customer data saleable drawings, process and design FMEA's, customer engineering approvals, quality plans, dimensional results, appearance approval reports and warrants.
  • Change Implementation Leader, responsible for recording engineering changes in change mgmt.
  • CMII in operations for truck and car instrument cluster display product lines.
Education and Training
MBA: Business - Business Administration Concentration International BusinessUniversity of MichiganBusiness - Business Administration Concentration International Business
B.A: Applied ScienceUniversity of MichiganApplied Science
Certificate in Mathematics
High School DiplomaHoly Rosary High SchoolFlint, MI
Skills
advertising, Business Case, forecasting, Lean Manufacturing, Mathematics, SharePoint, pivot tables, Sales, sales reports, SAP BW, SAP, Sarbanes Oxley
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Resume Overview

Companies Worked For:

  • Delphi Corporation

School Attended

  • University of Michigan
  • Holy Rosary High School

Job Titles Held:

  • Administrator/Analyst
  • SAP Master Data Coordinator
  • PPAP Coordinator - Associate Quality Administrator

Degrees

  • MBA : Business - Business Administration Concentration International Business
    B.A : Applied Science
    Certificate in Mathematics
    High School Diploma

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