administrator resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.
Skills
Network Administration
Financial oversight
Training and development
Strategic Planning
Reporting and documentation
DBMS
Project coordination
Program evaluation
Quantitative skills
Content management expertise
Experience in leadership
Improvement plan knowledge
Ability to analyze reports
Training & Development
Organizational skills
Basic math
Maintenance & Repair
Time management
Collaboration
Planning
Experience
Administrator, 12/2019 to Current Ethica Health – Waycross, GA,
Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
Improved office organization by developing filing system and customer database protocols.
Enhanced company's reputation through media exposure and other public relations work.
Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
Kept software updated with latest patches to prevent unauthorized access.
Attended industry leadership meetings to network with professionals and source cost-saving solutions.
Identified needs of customers promptly and efficiently.
Enforced company policies, answered coworkers' questions and trained new personnel.
Lead CSR, 10/2012 to 01/2015 Circle K Stores, Inc. – Columbia, SC,
Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Assisted customers by answering questions, addressing concerns and providing current account information.
Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Met and exceeded performance goals to support long-term company growth and market dominance.
Educated customers about products, pricing and policies to address and resolve issues.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Scheduled and conducted product training sessions and customer health check-ins.
Referred customers to business partners based on individual preferences and demographics.
Developed and implemented account-specific strategies to facilitate revenue growth.
Boom Mall of Abilene , 02/2008 to 08/2012 Nayeli B – City, STATE,
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
Formed and sustained strategic relationships with clients.
Identified client business and operational needs and introduced services to provide solutions.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Caregiver Child Protective Services, 05/2007 to 02/2011 Harmony Family Services – City, STATE,
Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
Documented case information by completing forms promptly and filing with appropriate agencies.
Kept child welfare worker informed of progress and challenges
Entered client data in centralized database and maintained up-to-date case records for all clients.
Met with clients to determine necessary services and make treatment recommendations.
Coordinated all activities involving birth parents in conjunction with in-home support counselors.
Education and Training
GED: , Expected in 08/2000 to Denton High School - Denton, TX GPA:
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