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Administrator Resume Example

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ADMINISTRATOR
Professional Summary

Resourceful Dental Assistant with 40 years of expertise using teamwork and communication to drive outstanding patient care. Efficient when prepping exam rooms and sterilizing tools and equipment using standard infection control procedures. Resolves problems and handles issues quickly while following protocols. Reliable Dental Assistant with 40 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with 4-hand procedures, setting up exam rooms, taking dental radiographs, and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients.

Skills
  • Local anesthetic proficiency
  • Equipment sterilization
  • Dental office administration
  • Dental impression specialist
  • Oral surgery
  • Dental radiography
  • Treatment Room Cleanup
  • Strong Manual Dexterity
  • Patient Intake Procedures
  • Patient Data Gathering
  • Infection Control Proficiency
  • Dental Staff Assistance
  • Patient Relations
  • Data Confidentiality Measures
  • Team collaboration
  • Electronic Charting
  • Insurance billing
  • Proficient in [Software]
  • Project Management
  • Medical Billing and Coding
  • Patient Management
  • Infection Control and Aseptic Procedures
  • Indirect Patient Care
  • Dental Hygiene
  • Appointment Setting
  • Insurance Billing
  • X-Rays
  • Patient education and counseling
  • Medical office administration
  • Patient Assessments
  • Medical Records Management
  • Case Management
  • Dental appliance fabrication
  • Insurance claims
  • Chronic disease management
  • Diagnostic imaging
Work History
Administrator , 06/2014 to 12/2020
Thomas Sayer – St. Simons Island, GA
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment,
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, pour up, casts and impressions.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, place and applying lead aprons.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns,
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Typed patient data into computer system using practiceworks while following privacy laws and maintaining high level of accuracy.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared and positioned patients for procedures by , clipping dental napkins and placing patient safety devices.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Used practicework
  • To document and maintain patient information and health background.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Booked appointments for patients using practicework
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Assisted dentist with all procedures.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted dentist in management of medical or dental emergencies
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Documented patients' dental health information, medical history and vital signs.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Interpreted management directives to define and document administrative staff processes.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.
  • Maximized branding outreach by facilitating marketing initiatives.
  • Managed scheduling, travel arrangements, communications screening and other administrative support tasks for [Type] personnel.
  • Developed revisions to [Type] systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Codified office structures and processes to promote teamwork and performance.
  • Conducted health programs such as [Program], [Program] and [Program].
  • Oversaw successful planning and execution of [Type] meetings, [Type] parties and [Type] events for groups of up to [Number] attendees.
  • Directed hiring and recruitment of personnel in all departments.
  • Streamlined processes to maximize operational efficiency.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Devised and implemented improvements to reporting procedures to [Result].
  • Collected, validated and distributed [Type] and [Type] information to employees.
  • Made decisions affecting daily operations such as overseeing purchasing and inventory management.
  • Increased revenue by developing key programs focused on promoting business.
  • Oversaw budget and tracked expenses against plans.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
  • Conducted in-depth troubleshooting of [Type] program problems and employee concerns and recommended corrective actions to resolve issues.7
  • Managed bi-weekly payroll for over 7 employees, as well as insurance matters, workman's compensation and compliance reporting.
  • Employed proven problem-solving techniques to resolve issues quickly and effectively.
  • Drove workflow efficiency by [Action] and [Action].
  • Networked with industry professionals to foster partnerships and identify new and improved [Type], [Type] and [Type] solutions.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
Front Desk Patient Coordinator and AR/ AP, 06/2014 to 12/2020
Bryan Dental Associates – St. Simons Island, , GA
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed financial documentations such as expense reports and invoices.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for 2-Dentist [Type] Dental facility, scheduling appointments and handling patient inquiries.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed and filed financial documentation for accounting purposes.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Enhanced office efficiency by handling [Number]+ callers per day.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained current and accurate medical records for over [Number] patients.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Increased office productivity by transcribing over [Number] daily meetings and appointments and implementing organizational systems for documents.
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Kept detailed records of office inventories
  • Organized patient files and streamlined operations to improve efficiency.
  • Collaborated with assistants to prepare and set up rooms with adequate supplies and equipment
  • Implemented pendental for digitizing and organizing dental and medical history records.
Dental Assistant, 01/2000 to 11/2014
Dr. Suzanne Haley – St. Simons Island, GA
  • Received and processed stock into inventory management system.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked closely with front office to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Maintained hardware proficiency
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, pour up, casts and impressions.
Education
Business Administration, 06/1974
Brunswick Community College - Brunswick GA 31520
Associate of Science: Clinically Oriented Patient Experiences, 10/2007
Dental Organization For Conscious Sedation LLC - Washington DC
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Resume Overview

Companies Worked For:

  • Thomas Sayer
  • Bryan Dental Associates
  • Dr. Suzanne Haley

School Attended

  • Brunswick Community College
  • Dental Organization For Conscious Sedation LLC

Job Titles Held:

  • Administrator
  • Front Desk Patient Coordinator and AR/ AP
  • Dental Assistant

Degrees

  • Business Administration , 06/1974
    Associate of Science : Clinically Oriented Patient Experiences , 10/2007

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