LiveCareer-Resume

administrator resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I spent my time from 2002-2018 to be a stay at home mom. Dependable, hard working, excellent multi-tasker, with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Skills
  • Recordkeeping and Bookkeeping
  • QuickBooks Expert
  • Records Management Systems
  • Task Prioritization
  • Professional and Courteous
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Office Equipment Operation
Experience
Administrator, 04/2019 - 11/2022
Albert Einstein College Of Medicine Einstein/Resnick - Bronx, NY,
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Checked office stock to determine supply levels and maintain inventory.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented strategies to take advantage of new opportunities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained accurate department and customer records.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.
  • Prepared and prioritized calendars and correspondence.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Responded effectively to sensitive inquiries or complaints.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Office Manager, 01/1998 - 01/2001
Envision Education Oakland, CA,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Telephone Sales Representative, 01/1996 - 01/1998
Marriott Vacations Worldwide Palm Desert, CA,
  • Conducted cold calls using provided phone directory to sell products/services.
  • Followed script to share product features, pricing and benefits.
  • Asked customers questions to understand needs and requirements.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Persuaded customers by explaining how products and services meet needs and desires.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Broke down objections using friendly, persuasive strategies.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Educated customers about product or service offerings meeting individual needs.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Trained new hires and led large team of off-shore telemarketers.
  • Collaborated with management to resolve concerns and problem calls.
Education and Training
Dental Assisting Certification: Dental Assisting, Expected in 01/2021
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Central Ohio Dental Assisting - Columbus, OH,
GPA:
Status -
High School Diploma: , Expected in 05/1996
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Logan High School - Logan, OH,
GPA:
Status -
: , Expected in
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Columbus State Community College - Columbus, OH
GPA:
Status -

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Resume Overview

School Attended

  • Central Ohio Dental Assisting
  • Logan High School
  • Columbus State Community College

Job Titles Held:

  • Administrator
  • Office Manager
  • Telephone Sales Representative

Degrees

  • Dental Assisting Certification
  • High School Diploma
  • Some College (No Degree)

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