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Administrator Resume Example

Resume Score: 90%

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ADMINISTRATOR
Professional Summary
Experienced manager, result-oriented, with exceptional communication skills, and driven to succeed. Desires a challenging role as a Public Administrator. 
Core Qualifications
  • Strong initiative
  • Resourcefulness
  • Results-oriented
  • Policy/program development
  • Complex problem solving
  • Customer service
  • Staff development​
  • Sound judgment​
  • Computer-savvy​
  • Reports generation and analysis
Accomplishments

  • Investigated and analyzed client complaints to identify and resolve issues.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Maintained status reports to provide management with updated information for client projects.
  • Created new departmental procedures manual.
  • Assessed organizational training needs.
Experience
02/2015 to Current
AdministratorRudy Foundation - Monroe, United States, GA
  •  Ensures ongoing local program excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, and communication.
  • Delivers recommended timelines and resources required to achieve the strategic goals.
  • Actively engaged with volunteers, board members, committees, partnering organizations and donors.
  • Develop, maintain, and support the Board of Directors, serve as ex-officio of committees, seek and encourage board involvement with strategic direction for both ongoing local operations and planned growth.
  • Lead, coach, develop, and retain senior management staff.
  • Develop and manage budget for all administrative departments.
  • Review operating cost and suggest alternative cost saving measures.
  • Liaise with human resource staff on hiring personnel, maintaining personnel records, and ensuring insurance policies are current.
  • Negotiate vendor pricing and contract terms.
  • Ensures an effective system of tracking and regularly evaluating program components to measure success and clearly communicates those results in a concise manner to the board of directors, donors, and other constituents.
  • Utilize external presence and relationships to garner new opportunities.
09/2014 to 06/2015
Supervisor/PlumberProgressive Plumbing Inc - Clermont, FL
  •  Responsible for the accurate and timely installation of commercial and industrial plumbing projects to meet customer's requirements; planning, supervising, and coordinating the activities of field staff.
  • Ensures work on a job is performed in a profitable and safe manner while meeting company quality and service goals.
  • Plans and supervises plumbing activities including determining method of construction, manpower levels, work schedule and documenting actual hours worked; works closely with the Logistics Supervisor for coordination of ordering and delivery of materials and equipment for each project.
  • Supports the Safety Manager and company safety program by monitoring and ensuring all contractual, safety, and regulatory requirements required for the job such as OSHA, permits, insurance coverage, are in force and compliance with OSHA, EPA and company job safety programs and policies.
  • Coaches and trains Foremen and Plumbers in the areas of job skills improvement, better methods and techniques to continually improve level of productivity and work quality.
  • Maintains liaison with Engineering, BIM, Estimating, and Project Management to ensure work complies with drawings, specifications, and allotted schedules Manages personnel transactions such as hiring, firing, performance reviews, wage increases.
03/2013 to 09/2015
SupervisorPittsburgh Associates - Bradenton, United States, FL
  •  Direct other employees through daily routines and interact with customers to make sure that they have a satisfactory experience.
  • Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
  • Ensure employees perform all assigned tasks, and assist where required from preparing food, stocking supplies, serving food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
  • Maintain accurate records of sales and inventory.
  • Prepare and submit resource request as required for proper planning and stocking for future events.
10/2002 to 04/2009
Chief Plumbing / Mechanical InspectorDeKalb County Government - Decatur, United States, GA
  •  Assigned and directed staff to meet workload demand, supervised inspectors, and assisted in inspection program planning for the division.
  • Provided technical assistance in plumbing, electrical, mechanical, handicap, energy and structural plan review.
  • Performed inspections and plan checks that involved complex technical building issues.
  • Conferred with county officials, owners, architects, engineers, contractors, inspectors, and others concerning building code interpretations and applications.
  • Participated in interviewing, selecting, assigning, and training staff.
  • Performed staff evaluations wrote performance appraisals and conducted interviews with staff members outlining expectations, with follow-up to ensure efficiency.
  • Conducted code update classes to keep staff, contractors, and concerned citizens abreast of changes to codes within the community.
  • Maintained detailed records of types and number of inspections completed to produce reports to forecast future resource requirements.
  • Assisted in developing the divisional budget which operated through an enterprise fund.
  • Conducted reviews and issued disciplinary corrective measures as necessary.
  • Ensured routine fleet maintenance was performed on all divisional vehicles and that vehicles were rotated accordingly.
  • Interpreted codes and enforced requirements for compliance to deliver safe structures.
  • Lobbied for legislative changes and code updates to enhance the construction process for delivering better built structures safer for our families, communities, and the environment.
10/1998 to Current
Owner/Master PlumberPipes Plumbing - Atlanta, United States, GA

  • Own and operate a commercial plumbing company.
  • Estimate job cost, bid projects, engineer plumbing systems, submit plans and arrange for permits.
  • New and remodel commercial projects restaurants, fire stations, doctors' offices, government buildings etc.
  • Install, perform maintenance, and repair of water, air, gas, and sewer pipe systems and related fixtures, apparatus, and accessories.
  • Outside utility work water and sewer mains, septic tanks and infiltration systems, grease interceptor, lift stations etc.
  • Engages in the planning, developing and coordinating of activities which coincide with the building of structures.
  • Prepare and arrange for inspections, walk project with inspector, ensure any necessary corrections are performed.
  • Responsible for interviewing, hiring, administrative duties associated with the hiring process (Payroll, taxes, insurance, I-9, etc...) Coordinate necessary resources for each project (manpower, materials, equipment).
  • Establishing the budget for each project and ensuring adherence to maintain appropriate profit levels.
  • Supervise and check projects for code compliance, review progress and implement changes as required to maintain efficiency.
Education
06/2017
Master's Degree: Public AdministrationKaplan University - Chicago, IL, United States4.0 Credits Earned: 40 Quarter hours Public Administration
06/2015
Bachelor's Degree: Public AdministrationKaplan University - Chicago, IL, United States3.92 4.00 Credits Earned: 180 Quarter hours Public Administration Summa Cum Laude
Professional Affiliations
SALUTE National Honor Society for Veterans Kaplan University - Member/ Vice President
Golden Key International Honor Society Kaplan University - Member/ Executive Secretary
Additional Information
I volunteer for several organizations that assist the youth, active duty soldiers and Veterans. Just recently I bought, wrapped, and donated seventy-five gifts to the USO at the local airport here in Jacksonville, to distribute to soldiers passing through during the holidays. I am also involved in a program that educates adolescents about the importance of civic duties. We work to close the civics education gap and prepare young Americans for civic engagement as voters and informed members of their community. We work with school children that write letters to our active duty soldiers and Veterans for the holidays. Another organization I volunteer for collects donations and redistributes them to disadvantaged Veterans.
Skills
Accounting, administrative, administrative duties, Budgeting, budget, handling cash, cash register, coach, oral communication, concise, credit, critical thinking, customer satisfaction, decision making, delivery, direction, Email, training employees, engineer, Estimating, senior management, finance, firing, Fundraising, government, Grant writing, hiring, human resource, inspection, inspector, insurance, inventory, Logistics, Mark, materials, mechanical, Excel, PowerPoint, Windows, Word, works, enterprise, networking, Payroll, performance appraisals, performance reviews, personnel, Plumbers, plumbing, policies, pricing, profit, program evaluation, Program Development and Evaluation, program planning, progress, Project Management, quality, quality control, Safety, sales, sound, strategic, Supervisor, supervising, tables, taxes, technical assistance.
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Resume Overview

Companies Worked For:

  • Rudy Foundation
  • Progressive Plumbing Inc
  • Pittsburgh Associates
  • DeKalb County Government
  • Pipes Plumbing

School Attended

  • Kaplan University

Job Titles Held:

  • Administrator
  • Supervisor/Plumber
  • Supervisor
  • Chief Plumbing / Mechanical Inspector
  • Owner/Master Plumber

Degrees

  • Master's Degree : Public Administration
    Bachelor's Degree : Public Administration

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