administrator resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Seasoned and highly adaptable nursing professional offering clinical and operational expertise, natural interpersonal strengths and technical abilities developed during more than thirty years experience in the Medicare-Certified and Private-Duty home care industry.
  • Accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasing complex regulatory environment. Successfully positioned previous home heath agency to gain preferred provider status with hospital's Accountable Health Organization.
  • Comprehensive knowledge of healthcare industry regulatory and accreditation standards during tenures in facility-based (SNF and Hospitals) and free standing community home health agencies.
  • Keen understanding of hospital readmission initiatives for Medicare beneficiaries as a key public policy goal, the intent of which is to improve quality of care for beneficiaries and reduce costs for the Medicare program.
  • Demonstrated proficiencies in leading best practices for post-acute patient care settings, with specific focus on home care.
  • Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
  • Commended for consistently driving team success with building customer relationships in hospital, SNF/Rehabilitation, Assisted Care Communities, physician, and other community referral sources.
  • Proficient in EMR systems, including HCHB homecare reporting and clinical documentation processes.
  • Excited to leverage home health background to take next career step with Advent Health .
  • Agency Operations and Clinical oversight
  • Business development
  • Strategic Planning and execution
  • Performance Improvement
  • Strong Clinical Judgement
  • Patient and Family Advocacy
  • Effective Communications
  • Relationship Building
  • Self-Motivated and results driven
  • Staff Education and Training
  • Patient Education
  • Chronic Disease Management
  • Multidisciplinary Team Collaboration
  • Electronic Documentation Systems
  • Regulatory Compliance
  • Strong Presentation Skills
Work History
10/2015 to 09/2019 Administrator Caris Healthcare | Lenoir City, TN,
  • Responsible for planning, coordination, management, and direction of all activities and programs within hospital-based home health agency in Pinellas County
  • Administer multiple projects simultaneously to achieve operational, fiscal, clinical, performance improvement, and census growth objectives
  • Ensure appropriate standards of patient care and clinical practice are established and implemented consistent with best practices and regulatory requirements
  • Forge and nurture impactful relationships with hospital affiliate, physicians and other key community customers to cultivate loyalty and achieve growth strategies
  • Play key role in achieving and maintaining hospital C-Suite satisfaction and retention by ongoing communication with hospital leaders, case managers and clinical staff
  • Achieve preferred- provider status of hospital Accountable Health Organization, subsequently working with industry professional to foster partnerships and identify barriers in ACO initiatives
  • Liaise with sales, marketing and management teams to develop solutions and accomplish shared objectives. Hold one on one meetings with Account Managers to identify selling hurdles and offered insight, including clinical and home care expertise into how best to remedy such issues
  • Direct, monitor and report agency performance improvement activities to Governing Body. Implement continuous process improvements to overcome obstacles. Achievement of 4.5 CMS Star Rating during tenure
  • Direct hiring and recruitment of personnel and supervise orientation and training programs of all staff to assure competencies
08/2013 to 10/2015 Executive Director Oakmont Management Group | El Cerrito, CA,
  • Administer and direct operational, clinical, performance improvement, and sales duties in multicounty marketplace
  • Incorporate business development initiatives to bring in new accounts and strengthen productive partnerships with Greystone Skilled Nursing/ Rehabilitation facilities in Manatee, Sarasota, Charlotte, and Lee Counties
  • Supervise and lead more than 30 employees to high performance levels in cross-functional matrix management structure. Attainment of 4.5 CMS Star Rating for agency during tenure
  • Conduct training and change management processes to improve operations and clinical competencies
  • Performed field visits and met patient/caregivers to assure satisfaction of services
08/2013 to 10/2015 Director of Clinical Services Brookdale Senior Living | Vernon Hills, IL,
  • Provide support to Owner/Administrator for all agency operations
  • Provide direction, oversight and hands-on management of all clinical operations and services
  • Diversify and enhance clinical services from primary rehabilitation model, with additional focus of care for chronic disease management, high-tech nursing infusion programs and multidisciplinary programs in Sr. Living Facilities as new initiatives
08/2008 to 08/2013 Regional Director of Operations Abm | Warwick, RI,
  • Administer clinical, performance improvement and operational duties within both rural and urban geographic territories in Florida ACHA Districts 3, 5 and 6
  • Perform start-up of new agencies and/or drive successful growth of mature agencies in marketplace to reach census greater than 400 patients
  • Participate as community alliance member to Area Agency for Aging "Care Transitions" rehospitalization initiatives in Hillsborough County
  • Receive invitation to serve as one of two home care representatives on Tampa General Hospital's Community Partnership Committee to develop improvement processes for post-acute care strategies for TGH discharges
Expected in to to Diploma Nurse-Registered Nurse | Greenville General Hospital, Greenville, South Carolina, GPA:
Expected in to to | Core Training Assisted Living Facilities Department of Elder Affairs, Florida, GPA:
  • Completed coursework and certification

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Resume Overview

School Attended

  • Greenville General Hospital
  • Department of Elder Affairs

Job Titles Held:

  • Administrator
  • Executive Director
  • Director of Clinical Services
  • Regional Director of Operations


  • Diploma Nurse-Registered Nurse

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