Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Skills
Documentation and control
Business administration
Customer and client relations
Statistical data gathering
Report analysis
Conflict resolution
Payroll and budgeting
Microsoft Excel
Written Communication
Typing
Microsoft Powerpoint
Business Communications
Organizational Skills
Leadership
Research
Word Processing
Education
California State University - Long BeachLong Beach, CAExpected in ā āBachelor of Science:Business Management And Operations Management - GPA:
Cerritos CollegeNorwalk, CAExpected in ā āAssociate of Arts:Business Management - GPA:
Work History
Northwest By Southern Hospitality - General Manager Ashland, OR, 11/2008 - 11/2018
Assessed financial statements and CSI reports to evaluate total store and divisional performance, develop targeted improvements and implement changes resulting in 6% sales increase.
Delivered systems and procedures to improve operational quality and team efficiency
Increased monthly staff retention rate by 10% after implementing new training programs.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Maximized efficiency by coaching and mentoring 8 personnel on Operational principles, industry practices, company procedures and MPOS system.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Received superior customer service satisfaction scores for 3 consecutive quarters.
Streamlined office operations through Role and Responsibility task scheduling and execution. realizing significant improvements in customer facing functions.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Discovered areas of improvement by generating operational and sales reports.
Completed talent acquisition and management for 10+ internal/external placements.
Trained, coached and mentored staff to support smooth adoption of new OMNI program.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Implemented innovative programs, including Thank-A-Thon program to increase employee loyalty and reduce turnover.
Exceeded regional annual sales target by 6%.
Maintained organized, safe and clean store facility to keep productivity high and maximize customer satisfaction.
Developed effective business plans to align strategic decisions with long-term objectives.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Implemented operational strategies and effectively built customer and employee loyalty through relationship building and recognition.
Evaluated and enhanced Store Compliance programs to strengthen operations and achieve passing score.
Coordinated Day leadership workshops to educate team members on best practices to optimize productivity.
Held weekly meetings with Sr. Merchandise Mgr., Operations Mgr., Department Mgr.'s., and store Specialist's to identify techniques to overcome sales obstacles.
Directed work of Merchandise and Operational teams to deliver exceptional client experiences.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Reduced operational risks while organizing sales and SPH data to forecast performance trends.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
District Trainer
Create positive culture that embraces learning and high performance
Performance management, development and succession planning
Harrow Health, Inc. - Logistics Manager Carlsbad, CA, 10/2006 - 11/2008
Conducted research to address shipping errors and packaging mistakes.
Led value-added customer service team that consistently over-delivered on customer expectations.
Implemented Operational strategies to improve processes, systems and behavior.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Oversaw and directed Merchandise flow team, ensuring timely execution of unload and freight fill.
Drove profitable sales growth through planning and execution of company directed merchandising.
Lead completion of all Operational processes of Markdowns, signage, replenishment and marketing.
Product knowledge subject matter expert and trainer
Recruit, select and train associates and Department Supervisors.
Managed controllable expenses
Edit weekly store staffing schedule
Drove Brand Loyalty improvement of 80%. Store consistently met monthly Loyalty goals
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