administrator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Staffing Estimates
  • Travel Arrangements
  • Contractual Obligations
  • Research Information Sourcing
  • Personnel Activity Coordination
  • Facilities Management and Maintenance
  • Agenda Setting
  • Problem Anticipation and Resolution
  • Web Analytics
  • Event Planning
  • Budget Development
  • Event Logistics Management
  • Event Calendar Management
  • Budgeting and Forecasting
  • Microsoft Office
  • Program Funding Solicitation
  • Evaluation of Marketing Campaigns
  • Payment Approval
  • Professional Networking
  • Promotion Development
  • Team Management
  • Strategic Planning
  • Administrative Recordkeeping
  • Committee Organization
  • Printing Materials
  • Budget Requests
  • Agenda Setting and Control
  • Medical Billing
  • Event Supervision
  • Special Event Planning
  • Academic Performance Evaluations
  • Vendor Negotiations
  • Project Coordination
  • Patient Registration
  • Social and New Media
  • Budget Planning and Administration
  • Scheduling and Coordinating
  • Customer Service
  • Adobe Photoshop
  • Event Billing
  • Events Requirements Gathering
  • Project Management
  • Education Programming
  • Staff Supervision
  • Event Staffing
  • Staff Training
  • Recordkeeping
  • Advising Patients
  • Postoperative Care Instructions
  • Oral Health Assessments
  • Medical Charting
  • Preliminary Impressions
  • Instrument Tray Preparation
  • Taking Medical and Dental Histories
  • Emergency Dental Care
  • Disinfection and Sterilization
  • Treatment Room Preparation
  • Henry Schein Dentrix
  • Implant Restoration
  • Surgical Extractions
  • Infection Control Proficiency
  • Oral Surgery
  • Digital Radiographs
  • Kodak SOFTDENT
  • Patient Schedule Management
  • Patient Intake Procedures
  • Anesthetic Administration
  • Disinfecting Rooms and Equipment
  • Dental Radiography
  • Taking X-Rays
  • Rubber Dam Placement
  • Cast Mounting
  • Periodontics and Endodontics
  • Crown and Bridge Construction
  • Tooth Extraction
  • Laser Debridement
  • Placing Crowns
  • Autoclave Operation
Work History
Administrator, 08/2016 - 05/2022
Carpenter Health Network Baton Rouge, LA,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinates, manages and oversees multiple high-level projects.
  • Serves as a project lead and takes on non-routine projects that generally require coordinating between various offices reporting to the Director.
  • Assists with strategic planning and operational direction of the Division; identifies and manages major project parameters and milestones, assuring adherence to prescribed timelines and budgets; evaluates outcomes and adjusts activities as needed to meet goals and Objectives.
  • Makes decisions and establishes work priorities on essential Operations.
  • Composes and/or edits documents for content, quality, and style, turning rough drafts into finished documents. Oversee logistics for the renovation of space.
  • Prepares and presents executive-level reporting to leadership. Production of multiple reports and summaries that are requested.
  • Maintains records via a compilation of the minutes of the meeting; prepares handbooks and procedures manuals.
  • Direct support and coordination for meetings, seminars, conferences, retreats, events, and activities throughout the facility. Ensure proper implementation of Event Planning & Space Management policies and procedures.
  • Proactively collaborate with the Operations staff (Facilities & Security) to ensure the integrity of the facility and the overall comfort and safety of attendees at all meetings and events. Submit event staffing needs to Information Technology and Operations (Facilities & Security) in a timely manner, including requests for staffing outside of normal business hours. Coordinate with Facilities staff to submit HVAC requests for events outside of normal business hours. Concierge catering orders, bartending license, certificate of insurance, catering set-up, and clean-up. Identify preferred vendors for catering. Work collaboratively with the Facilities team to create green, “no-waste” events. Implementation of preferred vendor list for departmental and student organization use. Submit Loading Dock Requests (LDRs) on behalf of event hosts, for external vendors. Submit guest lists to Security, identifying Security considerations in advance of the event. Provide event signage, crowd control stanchions, recycling and trash bins, ancillary items. Coordinate with Information Technology to identify technical needs for events and schedule accordingly. Create and share custom room layouts, using Social Tables and 25Live. Enter room reservations, AV equipment, and room setup details in 25Live. Develop run-of-show briefings and other event requirements. Track event attendance and attrition rates. Coordinate with JH affiliates and external users to provide facility information, tours, and pricing on space rental and concierge their event needs.
  • Coordinate parking passes. Prepare and process room rental and parking invoices.

Authorization Coordinator/Scheduling Coordinator, 09/2013 - 05/2015
Banner Health Tempe, AZ,
  • Maintained consistent follow-up on status of prior authorization requests.
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Reviewed authorizations from payer to determine approved or denied items.
  • Calculated estimated copay based on current insurance benefits.
  • Reviewed documentation for accuracy and assessment of necessity.
  • Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
  • Maintained files and controlled records to show correspondence activities.
  • Communicated with executives about consistent customer issues.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Scheduling of patient appointments, procedures, and diagnostic tests; provides printed schedules in advance to physicians, nurses, radiology, etc. on a daily basis. Monitors overbooking and/or conflicting scheduling situations and informs the clinic manager as appropriate. Assists staff to maintain that patients' insurance and referrals are checked at least one day prior to the appointment. Reviews schedule for co-pay obligations and outstanding balances and flags patient accounts. Alerts staff and patients to prior balances and co-payments. Collects and checks encounter forms for completeness and accuracy. With knowledge of insurance rules and regulations, collects appropriate co-pays and co-insurance payments. Compiles encounter form batches, both hospital and practices, links referrals, and enters STAR Charges in a Timely Manner. Answers telephone and patient inquiries. Responds to inquiries in a friendly, courteous, and professional manner, using the proper department greeting. Takes legible, accurate, and complete messages.
Oral Surgery Assistant, 10/2008 - 01/2013
Maryland Center For Oral Maxillofacial Surgery City, STATE,
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
  • Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
  • Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
  • Greeted patients upon arrival to office and helped prepare for surgeries.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared patient X-rays and images.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for dental implants casts and impressions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Typed patient data into computer system using softdent tiger while following privacy laws and maintaining high level of accuracy.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, panoramic x-ray and applying lead aprons.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Business School: Dental Assisting, Expected in 10/2009
Fortis College - Towson, MD,
Status -
High School Diploma: , Expected in 05/2002
Hammond High School - Columbia, MD
Status -

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Resume Overview

School Attended

  • Fortis College
  • Hammond High School

Job Titles Held:

  • Administrator
  • Authorization Coordinator/Scheduling Coordinator
  • Oral Surgery Assistant


  • Business School
  • High School Diploma

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