Administrator resume example with 11+ years of experience
Diligent and detail-oriented Administrative leader with solid background overseeing and motivating staff. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
Maintained positive rapport with customers, managers and employees by making regular strategic contact and successfully anticipating needs.
As primary point of contact for office, received incoming calls and communications, verified relevant information and transmitted information or documents to appropriate personnel.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional expert in streamlining processes, supervising team members and performing tasks. Committed go-getter with team player attitude and ability to remain calm in stressful situations.
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- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Managed all business files, documentation and databases to keep records secure, accurate and current.
- Sorted and distributed mail and packages, prepared deliveries and orchestrated timely responses on behalf of senior personnel.
- Drove client feedback to deliver information to management for corrective action.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Used variety of software including spreadsheets and databases to support communications and scheduling.
- Improved processes to maximize operational efficiency.
- Organized activities to reward employees and provide motivation and improve efficiency.
- Automated office operations and managed client correspondence, record tracking and data communications.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Minimized waste through expense tracking and effective cost control strategies.
- Mentored team on effective upselling and cross-selling techniques.
- Scheduled employees and oversaw customer appointment calendar.
- Addressed customer problems quickly and according to service standards.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Created marketing signs or flyers for sales or promotional events.
- Collaborated with staff members to plan training seminars and team-building events.
- Inspected equipment and work stations to comply with established standards and regulations.
- Listened to customer feedback and responded to maintain or improve processes.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
- Recommended optimal merchandise based on customer needs and desires.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Mixed and matched arrangements according to customer specifications.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Cosmetology Certificate
- National Certification Board for Therapeutic Massage and Bodywork (NCBTMB)
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Resume Overview
School Attended
- Chino High School
- Chaffey College
Job Titles Held:
- Administrator
- Shift Supervisor
- Salon Leader
- Floral Assistant
Degrees
- High School Diploma
- Associate of Arts
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