Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Industrious Administer with 3+ year background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution. Enterprising Administer offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

  • Training & Development
  • Active listening
  • Communication
  • Maintenance & Repair
  • People skills
  • Work ethic
  • Data management
  • Decision-making
  • Organization
  • Problem resolution
  • Basic math
  • PPE use
  • Collaboration
  • Teambuilding
  • Improvement plan knowledge
  • Experience in leadership
  • Time management
  • Project planning
  • Active listening
  • High-energy attitude
  • Critical thinking
  • Organizational skills
  • Multitasking
  • Supervision
  • People skills
  • Friendly, positive attitude
  • Reliable and trustworthy
02/2015 to Current
Administrator Riverpoint Post-Acute Rehabilitation Carmichael, CA,
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized activities to reward employees and provide motivation and improve efficiency.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Determined Inclusa and My Choice Care Wisconsin objectives by observing consumers, collecting feedback surveys and then analyzing information.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Led and motivated 14 employees through supervision, training and coaching on duties and daily operational activities.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
  • Resolved conflicts promptly among physicians, nurses and other healthcare.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Oversaw program and developed and initiated policies and procedures to standardize delivery of care.
  • Initiated training and education programs for supporting healthcare staff.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Directed daily operations at facility caring for more than 34 individuals.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Administered necessary medications as directed by care plan.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Made menu Dietary Menu's month
  • Did employee Schedule every month
  • Work Floor often, resident showers, meals, medications, Care plan cares ect.
  • Took CBRF Administer Course, Educated in Chapter 89 regulations and also Chapter 83 regulations
10/2013 to 01/2015
RCA Rivers City, STATE,
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Used mobility devices and easy stand, hover lift equipment to transport patients.
  • Attended to patients in bed unit, continuously checking on needs and maintaining high standards of patient care.
08/2011 to 04/2013
RCA Our House Senior Living City, STATE,
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Cared for patients with highest level of severity and critical illness in end of stage.
Education and Training
Expected in 06/2010
Poynette High School - Poynette, WI
  • Completed continuing education in BAKA for Administer course. Trained in CBRF Chapter 89.
Activities and Honors

I have worked at Greenbriar for 7 years, I was an RCA then got promoted to Administer, When I stepped in office there was 15 Residents.. I've been in office for 3 years with over 30 Resident that still remains at 29, I have a full house 97 percent of the time. I am ALWAYS searching for ways to learn, continuing educations, keeping up with Medicare and State regulations. I am standing in good relationships with Inclusa and My Choice Care Wisconsin also Sauk county CSP problem.

I adore each and everyone of my residents and I always go above and beyond for residents.

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