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Administrator Resume Example

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ADMINISTRATOR
Summary

Industrious Administrator with 9+ year background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution.

Skills
  • Multitasking
  • Troubleshooting
  • Problem resolution
  • Work ethic
  • Healthcare operations
  • Interdepartmental collaboration
  • Insurance practices
  • Organizational skills
  • Project Management
  • Flexible
  • ICD-9 coding experience
  • Data entry
  • Billing procedures
  • Insurance Verification
  • Database management
  • Working collaboratively
  • Work well independently
  • Providing customer support
Experience
Company Name | City, StateAdministrator10/2017 - Current
  • Established responsible curriculum by creating master schedules and becoming key player in professional development.
  • Grew revenue by developing key programs focused on promoting business.
  • Spearheaded special projects throughout lifecycle to final resolution.
  • Increased office organization by developing filing system and customer database protocols.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Ordered various laboratory tests and other imaging scans to complete further investigations.
  • Referred patients to outside specialists or hospital admission for more advanced care.
  • Maintained HIPAA compliance across all patient data-handling, systems and training.
  • Recorded patients' medical history, vital statistics and test results in electronic medical records.
  • Added and corrected information in patient electronic health records.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new employees on Electronic Medical Record processes to promote efficiency and productivity team-wide.
  • Completed outgoing calls per day according to assigned call list.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Pulled patient charts for upcoming appointments.
  • Observed confidentiality and safeguarded all patient-related information.
  • Scanned incoming documentation.
  • Designed improved training procedures to help new staff acclimate quickly.
Company Name | City, StateAesthetician and Massage Therapist10/2016 - 10/2021
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Helped clients tackle different types of stress by releasing knotted muscles with various modalities.
  • Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments.
  • Double-checked inventories and stocking for treatment supplies and sale areas.
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
  • Drove sales by recommending additional massage services and related products.
  • Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
  • Consulted customers and answered questions about desired treatments.
  • Delivered gentle hair removal using wax and laser methods.
  • Performed chemical peels and microdermabrasion for non-invasive skincare treatments.
  • Meticulously maintained spa appearance and cleanliness.
  • Offered skin rejuvenation and cellulite reduction therapy services to clients.
Company Name | City, StateSenior Executive Recruiter07/1996 - 07/2010
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Managed and updated recruitment using FileFinder Executive Research Database
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Contacted all job applicants to inform of application status.
Education and Training
Academy Of Massage & Bodywork | City, StateBody Work And Aesthetics08/2012
St. Petersburg College | CityAssociate of Arts in Human Resourses Management06/1990
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Resume Overview

School Attended

  • Academy Of Massage & Bodywork
  • St. Petersburg College

Job Titles Held:

  • Administrator
  • Aesthetician and Massage Therapist
  • Senior Executive Recruiter

Degrees

  • Body Work And Aesthetics
    Associate of Arts in Human Resourses Management

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