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administrator resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Licensed Nursing Home Administrator bringing over 20 years of progressive healthcare experience. Adept at maximizing occupancy, streamlining operations and improving profits to meet demanding business objectives. Knowledgeable about industry standards and best practices.



Skills
  • Operational Standards
  • Team Leadership
  • Strategic Planning
  • Budget Development
  • Business Operations
  • Customer Service
  • Performance Quality Assurance
  • Grievance Resolution
  • Leadership and People Development
  • Revenue Growth
  • Compliance Enforcement
  • Promotions and Marketing Strategies
Education
Southeast Missouri State University Cape Girardeau, MO Expected in 05/1995 Bachelor of Science : Criminal Justice - GPA :
Work History
General Electric - Administrator
Salem, VA, 03/2020 - 06/2022
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Networked with industry professionals to foster partnerships and identify new and improved solutions.
  • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
  • Increased revenue by developing key programs focused on promoting business.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales.
  • Held weekly meetings team to identify techniques to overcome sales obstacles.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased and maintained occupancy of at least 90% during pandemic.
Amita Health - Executive Director
Bay City, MI, 02/2019 - 03/2020
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Recruited new members by networking at community events and distributing promotional materials to attendees.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Established new customer service and problem resolution processes to improve client satisfaction rates.
  • Maintained P&L and shouldered corporate fiscal responsibility, resulting in .
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Coordinated and implemented effective training for leadership professionals to improve operational and financial processes.
General Electric - Administrator
Arlington Heights, IL, 09/2007 - 02/2019
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Direct day-to-day administrative and operational functions 237-bed facility, providing guidance and leadership to over 220 employees across more than 9 departments.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
  • Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets to maintain 90% and above census.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Increased business growth outcomes by effectively collaborating with sales, service and financial departments.
  • Successfully led CMS 5 Star Quality Rating.
  • Implemented Electronic Medical Records System to increase efficiency for optimal outcomes.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Established Cardiac Care Program in collaboration with St. Lukes Hospital to avoid re-hospitalization from 40%-2%.
  • Implemented and developed company policy for the reduction of anti-psychotic medications, which led to 70% reduction.



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Resume Overview

School Attended

  • Southeast Missouri State University

Job Titles Held:

  • Administrator
  • Executive Director
  • Administrator

Degrees

  • Bachelor of Science

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