bringing years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Industrious professional Secretary with excellent communication and operational support skills. Demonstrated success in managing administrative needs, including accounting, personnel and file management functions. Well-versed in using various software applications to utilize in accounting, track information, write correspondence and update records. Motivated to maintain smooth and efficient operations by applying exceptional administrative abilities and independent decision-making skills. Intelligent and decisive professional with good verbal and written communication strengths and adaptable approach to solving routine and complex problems.
Skills
Office administration
Travel coordination
Documentation and reporting
Operations Oversight
Expense Reporting
Sorting and labeling
Bookkeeping
Performance improvement
Mail handling
Office management
Technical Support
Administrative support
Inventory management
Relationship building
Client account management
Work History
Administrator, 01/2015 to Current Sanne Group – Guernsey, WY,
Successfully juggled multiple projects simultaneously to aid executive leaders.
Established and updated work schedules to account for changing staff levels and expected workloads.
Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Oversaw budget and tracked expenses against plans.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Computerized office activities, maintained customer communications and tracked records through delivery.
Employed proven problem-solving techniques to resolve issues quickly and effectively.
Streamlined processes to maximize operational efficiency.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
Waitstaff Manager, 03/2018 to 03/2020 Atria Senior Living Group, Inc. – Oviedo, FL,
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Oversaw day to day activities of 7 employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
Monitored food preparation, production and plating for quality control.
Educated employees on menu updates and procedural changes.
Set and oversaw weekly and special event menu plans.
Accurately completed end-of-day financial tasks of cash and card transactions daily.
Created and deployed successful strategies to boost restaurant performance, streamline prep processes and increase efficiency in different areas.
Motivated staff to achieve challenging objectives in fast-paced culinary environments.
Developed recipes and menus by applying understanding of market demand and culinary trends,
Executive Secretary, 08/2006 to 10/2017 Cooper University Health Care – Thorofare, NJ,
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Carefully transcribed phone messages and relayed to appropriate personnel.
Used to produce monthly invoices, reports and other deliverables.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Answered and directed calls using multi-line telephone.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Performed office-related support tasks and clerical functions for all Town Departments including Mayor, Council, Town Manager, Treasurer/Clerk of Council, Chatham Police Department, Public Works Departments (including Water and Sewer personnel.
Developed correspondence letters, memos and emails.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Entered customer and employee data into FMS system and updated customer contact’s and employee information to keep records current.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Recorded financial transactions for Treasury department using FMS Municipal Software and handled payments of accounts.
Reviewed and balanced daily bank deposits and deposit report.
Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Assisted in building Town website and maintained with current changes and events.
Created reports for unpaid Personal Property Taxes and managed DMV stops.
Maintained cemetery records.
Managed Accounts payable and accounts receivable.
Skilled at receiving and processing banking transactions.
Daily Ledger balancing.
Allocated executive tasks and managed complex calendars and administrative functions.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Secretary, 04/2002 to 07/2006 Baptist Memorial Health Care – Memphis, TN,
Developed and updated spreadsheets and databases to track, analyze and report on performance data.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Communicated with customers via phone and email to confirm claims and respond to inquiries.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Provided clerical support to company employees by copying, faxing and filing documents.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Answered and directed calls using multi-line switchboard.
Implemented paperless filing system for Danville location.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Produced thorough adjuster reports every day using Claims Management Software.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Education
High School Diploma: , Expected in 5 1987 Tunstall Senior High School - Dry Fork VA, GPA:
Administrator, 01/2015 to Current Keith Waters Home Improvement – Danville, VA
Successfully juggled multiple projects simultaneously to aid executive leaders.
Established and updated work schedules to account for changing staff levels and expected workloads.
Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Oversaw budget and tracked expenses against plans.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Computerized office activities, maintained customer communications and tracked records through delivery.
Employed proven problem-solving techniques to resolve issues quickly and effectively.
Streamlined processes to maximize operational efficiency.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
Waitstaff Manager, 03/2018 to 03/2020 Stateline Diner – Danville, VA
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Oversaw day to day activities of 7 employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
Monitored food preparation, production and plating for quality control.
Educated employees on menu updates and procedural changes.
Set and oversaw weekly and special event menu plans.
Accurately completed end-of-day financial tasks of cash and card transactions daily.
Created and deployed successful strategies to boost restaurant performance, streamline prep processes and increase efficiency in different areas.
Motivated staff to achieve challenging objectives in fast-paced culinary environments.
Developed recipes and menus by applying understanding of market demand and culinary trends,
Executive Secretary, 08/2006 to 10/2017 Town Of Chatham – Chatham, VA
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Carefully transcribed phone messages and relayed to appropriate personnel.
Used to produce monthly invoices, reports and other deliverables.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Answered and directed calls using multi-line telephone.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Performed office-related support tasks and clerical functions for all Town Departments including Mayor, Council, Town Manager, Treasurer/Clerk of Council, Chatham Police Department, Public Works Departments (including Water and Sewer personnel.
Developed correspondence letters, memos and emails.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Entered customer and employee data into FMS system and updated customer contact’s and employee information to keep records current.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Recorded financial transactions for Treasury department using FMS Municipal Software and handled payments of accounts.
Reviewed and balanced daily bank deposits and deposit report.
Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Assisted in building Town website and maintained with current changes and events.
Created reports for unpaid Personal Property Taxes and managed DMV stops.
Maintained cemetery records.
Managed Accounts payable and accounts receivable.
Skilled at receiving and processing banking transactions.
Daily Ledger balancing.
Allocated executive tasks and managed complex calendars and administrative functions.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Secretary, 04/2002 to 07/2006 Robinson & Associates Independent Insurance Claims – Danville, VA -Home Office Location Forest , VA
Developed and updated spreadsheets and databases to track, analyze and report on performance data.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Communicated with customers via phone and email to confirm claims and respond to inquiries.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Provided clerical support to company employees by copying, faxing and filing documents.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Answered and directed calls using multi-line switchboard.
Implemented paperless filing system for Danville location.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Produced thorough adjuster reports every day using Claims Management Software.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
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