Dedicated and skilled Administrator with strong communication, organization, and time management abilities. Adept at utilizing strong team leadership skills to coordinate activities, solve problems, and maximize client support. Thrive in challenging and fast-paced environments.
Knowledge of Medicaid statute and regulations
Quality improvement competency
to 03/2011 Professional Healthcare Corporation – Decatur,
Wrote policies and procedures
Communicated new or revised Medicaid policies to staff.
Represented and interpreted the agency's functions and services to potential clients
Processed private and Medicaid billing, payroll and verified that proper procedures were followed.
Reviewed customer survey information to prioritize areas of improvement.
Supervised and managed the daily activities of up to 35 Nurse's Aides
Resolved client's complaints.
Conducted monthly in-services and staff meetings to educate staff and facilitate good communication.
to Current Georgia Heights Private Care, LLC – Stone Mountain,
Conduct new employee orientation
Oversee the accurate and timely billing and payroll of the agency
Provide watchful oversight and supervision of client care by ensuring staff are well trained for their positions
Investigates and implements the corrective action plan for customer complaints
Conduct monthly staff meeting to keep staff educated on state and federal statutes, rules and regulations governing home care services
Assure quality assurance program is on-going by performing periodic audits of clients charts
Participate in / conduct in-service educational programs to ensure compliance with state regulations
Assist in the preparation of policies and procedures and monitor their implementation
Insure the quality and appropriateness and availability of services and assure appropriate staffing to meet patient care needs.
Virtual call center Independent Agent08/2014
to Current LiveOps – Redwood City,
Handle inbound sales call for a variety of products
Answer product questions with up-to-date knowledge
Enter customers order accurately
Associate of Applied Science: Business ManagementCurrentGeorgia Piedmont Technical College-
Emphasis in General Management and Human Resource Management