Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Microsoft Office (10+ years)
  • Additional Information
  • SUMMARY OF SKILLS
  • Proficient in coordinating and Bank reconciliations
  • communicating complex concepts / policies Conflict resolution
  • to multiple recipients to ensure successful Strategic planning
  • comprehension and outcome Fiscal budgeting
  • Goal oriented individual who excels at Cash flow management
  • meeting deadlines, leading by example, Accounts receivable / payable
  • and showing great detail Marketing
  • Proficient in Microsoft Windows 7 Delegation
  • operating systems, Microsoft Power Training
  • Point, Microsoft Outlook, Microsoft Excel, Financial reporting
  • type 50 wpm with complete accuracy. Payroll
  • Technical troubleshooting
  • Employee evaluations
  • Drafting and researching business plans
  • Managing due diligence processes
  • Market research
Experience
11/2012 to Present
Administrator Serco Group Huntsville, AL,
  • Solely responsible for the day-to-day administration of the Home Instead Senior Care Midland franchise.
  • Managed all administrative personal as well as all caregivers.
  • Responsible for training, recruiting, interviewing, and managing administrative personal.
  • Maintain state regulatory compliance as well as Home Instead Senior Care franchise requirements.
  • Manage all client marketing, employee marketing, and employee retention programs.
  • Manage all reporting and financial requirements.
  • Oversee all client billing, time sheet submission, and company expenses.
11/2012 to 08/2013
Staffing Coordinator Greystone Healthcare Management Peoria, IL,
  • Responsible for the implementation of various care giver schedules Ensured all client billing and caregiver payroll was accurate.
  • Managed up to 50 caregivers ensuring they followed DADS compliance codes as well as Home Instead Senior Care policy and procedure.
  • Assisted with employee training, discipline, and recognition programs Assisted with all marketing and client retention programs Managed and implemented marketing programs designed to recruit and retain both caregivers and clients.
  • Effectively managed client complaints in a solution focused manor to achieve satisfaction.
03/2009 to 08/2012
Surgical Coordinator 21St Century Oncology Simi Valley, CA,
  • Responsible for the coordination of two orthopedic surgeon's surgery schedules, including scheduling for the Chairman of the Board.
  • Facilitated surgeries with block time, arranging anesthesia, facilitating and managing medical clearances, coordinating with surgical vendors, surgical assistants as well as coordinating durable medical equipment and physical therapy.
  • Accurately quoted surgical benefits as well as estimated costs for surgical procedures Obtaining prior authorization.
  • Provide necessary patient education, instructions, and paperwork with surgical patients.
  • Facilitate ongoing communication with patient, hospital, and medical team regarding pre-certification, medical clearance, financial counseling and the scheduling process.
  • Communicated clinical instructions needed for appointments/procedures.
  • Obtained an advanced knowledge base of insurance practice and procedures, CPT and ICD9 codes, as well as commonly used concepts and procedures.
  • Promoted to Surgery Scheduler.
03/2009 to 08/2012
Front Office Manager Inn At Perry Cabin Saint Michaels, MD,
  • Instrumental and solely responsible for creating front office procedures Established an organizational routine to ensure timely test and surgery scheduling, chart preparation, medical charge posting, patient requests, accurate documentation, office and medical supply delivery, as well as monetary record keeping and collection.
  • Responsible for the daily operations and organization of an orthopedic clinic hosting eight different rotating orthopedic surgeons.
  • Ensure that all patient and colleague requests are processed, documented, and completed in a timely manner.
  • Manage all surgeries and diagnostic testing to include scheduling, obtaining insurance pre-authorization, following up on pending requests and educating patients on upcoming tests or surgeries.
  • Organizational and customer service standards contributed to increased number of patients seen daily.
  • Managed all coding, charge posting, and medical billing.
11/2007 to 01/2009
Relocation Coordinator Related Companies San Jose, CA,
  • Coordinated and managed up to 125 executive level international relocation transfers.
  • Responsible for managing up to 50 independent consultants who assist with ensuring that all international transferee's receive authorized services.
  • Assist with training new consultants on basic immigration laws and procedures, cultural competency issues, database functions, reporting requirements, appropriate situational responses, and Chamness policy and procedure.
  • Liaison between Chamness clients and Chamness independent contractors to ensure that all both clients and transferees are receiving excellent service.
  • Coordinate and manage corporate housing files in addition to destination service files.
  • Corporate housing requirements" included sourcing and securing corporate housing units that not only fulfill budget requirements but transferee's housing requirements as well.
  • Established utility accounts, rental and utility expenses utilizing budgeted funds Tracked and maintained security deposits.
  • Ensured that Chamness is able to provide corporate housing in addition to fulfilling profit margin requirements.
  • Audit and maintain all files to ensure accurate billing, profit requirements, and customer satisfaction have all been implemented.
02/2006 to 11/2007
Regional Manager Assistant Kratos Defense And Security Fort Belvoir, VA,
  • Performed a variety of key functions which included: scheduling meetings, coordinating travel, weekly reporting, and technical troubleshooting.
  • Handled time sheet submission, interviewing, coordinated new hire paperwork, planned and coordinated company hosted employee recognition functions, assisted in evaluating employee performance and disciplinary action plans for up to 50 employees.
  • Drafted and researched business plans for new apartment communities.
  • Assisted in several due diligence processes, responsible for the successful submission of all expense reports for executive level and regional level employees Assisted regional manager in marketing campaigns, employee relations, and market research.
12/2001 to 02/2006
Business Manager LEGACY PARTNERS RESIDENTIAL City, STATE,
  • Was exclusively responsible for the day-to-day operations and long-term goals of a multi- million dollar luxury apartment community serving 150 units Responsible for all fiscal management, yearly budgeting and monthly profit and loss evaluation, accurate rental collection and tracking utilizing Rentroll.
  • Supervised 4 full time staff members.
  • Managed all subcontracting projects including landscaping and unit renovations.
  • Screened applicants for new rentals, managed all monthly rentals and evictions.
  • Provided excellent problem solving and customer service to residents.
  • Published newsletters; coordinated resident functions, and all customer service programs.
  • Documented a proven record of increasing occupancy with minimal concessions.
  • Supervised employee effectiveness and efficiency and designed several employee incentive programs boosting employee efficiency.
  • Ensured that all contracts and addendums were written in accordance with Legacy Partners policy.
Education and Training
Expected in 2017
Bachelor of Arts: Human Resources Management
Western International University - Chandler, AZ
GPA:
Expected in 2019
MBA: Business Administration with concentration in Human Resources
University of Phoenix - Phoenix, AZ
GPA:
Currently attending online classes
Skills
Accounts receivable, administrative, anesthesia, Bank reconciliations, basic, benefits, billing, budgeting, budget, business plans, caregiver, Cash flow, Conflict resolution, contracts, counseling, CPT, client, clients, customer satisfaction, customer service, database, delivery, documentation, Drafting, due diligence, employee relations, employee training, expense reports, financial, Financial reporting, fiscal management, front office, funds, insurance, regulatory compliance, Managing, Market research, market research, marketing, medical billing, meetings, Microsoft Excel, Microsoft Office, office, Microsoft Outlook, Microsoft Windows 7, newsletters, operating systems, Organizational, Payroll, physical therapy, policies, problem solving, processes, profit, profit and loss, coding, receiving, record keeping, recruiting, renovations, reporting, researching, scheduling, Senior Care, Strategic planning, surgeon, Surgery, coordinating travel, troubleshooting, type 50 wpm, written
Activities and Honors

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Resume Overview

School Attended

  • Western International University
  • University of Phoenix

Job Titles Held:

  • Administrator
  • Staffing Coordinator
  • Surgical Coordinator
  • Front Office Manager
  • Relocation Coordinator
  • Regional Manager Assistant
  • Business Manager

Degrees

  • Bachelor of Arts
  • MBA

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