to multiple recipients to ensure successful Strategic planning
comprehension and outcome Fiscal budgeting
Goal oriented individual who excels at Cash flow management
meeting deadlines, leading by example, Accounts receivable / payable
and showing great detail Marketing
Proficient in Microsoft Windows 7 Delegation
operating systems, Microsoft Power Training
Point, Microsoft Outlook, Microsoft Excel, Financial reporting
type 50 wpm with complete accuracy. Payroll
Drafting and researching business plans
Managing due diligence processes
AdministratorNov 2012 to Current Home Instead Senior Care － Midland, TX
Solely responsible for the day-to-day administration of the Home Instead Senior Care
Managed all administrative personal as well as all caregivers.
Responsible for training, recruiting, interviewing, and managing administrative personal.
Maintain state regulatory compliance as well as Home Instead Senior Care franchise
Manage all client marketing, employee marketing, and employee retention programs.
Manage all reporting and financial requirements.
Oversee all client billing, time sheet submission, and company expenses.
Staffing CoordinatorNov 2012 to Aug 2013 Home Instead Senior Care － Midland, TX
Responsible for the implementation of various care giver schedules
Ensured all client billing and caregiver payroll was accurate.
Managed up to 50 caregivers ensuring they followed DADS compliance codes as well as
Home Instead Senior Care policy and procedure.
Assisted with employee training, discipline, and recognition programs
Assisted with all marketing and client retention programs
Managed and implemented marketing programs designed to recruit and retain both caregivers and clients.
Effectively managed client complaints in a solution focused manor to achieve satisfaction.
Surgical CoordinatorMar 2009 to Aug 2012 THE CORE INSTITUTE － Phoenix, AZ
Responsible for the coordination of two orthopedic surgeon's surgery schedules, including
scheduling for the Chairman of the Board.
Facilitated surgeries with block time, arranging anesthesia, facilitating and managing
medical clearances, coordinating with surgical vendors, surgical assistants as well as coordinating durable medical
equipment and physical therapy.
Accurately quoted surgical benefits as well as estimated costs for surgical procedures
Obtaining prior authorization.
Provide necessary patient education, instructions, and paperwork with surgical patients.
Facilitate ongoing communication with patient, hospital, and medical team regarding pre-certification, medical
clearance, financial counseling and the scheduling process.
Communicated clinical instructions needed for appointments/procedures.
Obtained an advanced knowledge base of insurance practice and procedures, CPT and
ICD9 codes, as well as commonly used concepts and procedures.
Promoted to Surgery Scheduler.
Front Office ManagerMar 2009 to Aug 2012 THE CORE INSTITUTE － Phoenix, AZ
Instrumental and solely responsible for creating front office procedures
Established an organizational routine to ensure timely test and surgery scheduling, chart
preparation, medical charge posting, patient requests, accurate documentation, office and medical supply delivery, as
well as monetary record keeping and collection.
Responsible for the daily operations and organization of an orthopedic clinic hosting eight
different rotating orthopedic surgeons.
Ensure that all patient and colleague requests are processed, documented, and completed in a timely manner.
Manage all surgeries and diagnostic testing to include scheduling, obtaining insurance
pre-authorization, following up on pending requests and educating patients on upcoming
tests or surgeries.
Organizational and customer service standards contributed to increased number of patients
Managed all coding, charge posting, and medical billing.
Relocation CoordinatorNov 2007 to Jan 2009 CHAMNESS RELOCATION － Chandler, AZ
Coordinated and managed up to 125 executive level international relocation transfers.
Responsible for managing up to 50 independent consultants who assist with ensuring that
all international transferee's receive authorized services.
Assist with training new consultants on basic immigration laws and procedures, cultural
competency issues, database functions, reporting requirements, appropriate situational
responses, and Chamness policy and procedure.
Liaison between Chamness clients and Chamness independent contractors to ensure that
all both clients and transferees are receiving excellent service.
Coordinate and manage corporate housing files in addition to destination service files.
Corporate housing requirements" included sourcing and securing corporate housing units
that not only fulfill budget requirements but transferee's housing requirements as well.
Established utility accounts, rental and utility expenses utilizing budgeted funds
Tracked and maintained security deposits.
Ensured that Chamness is able to provide corporate housing in addition to fulfilling profit
Audit and maintain all files to ensure accurate billing, profit requirements, and customer
satisfaction have all been implemented.
Regional Manager AssistantFeb 2006 to Nov 2007 RIVERSTONE RESIDENTIAL GROUP － Scottsdale, AZ
Performed a variety of key functions which included: scheduling meetings, coordinating
travel, weekly reporting, and technical troubleshooting.
Handled time sheet submission, interviewing, coordinated new hire paperwork, planned and coordinated company
hosted employee recognition functions, assisted in evaluating
employee performance and disciplinary action plans for up to 50 employees.
Drafted and researched business plans for new apartment communities.
Assisted in several due diligence processes, responsible for the successful submission of all
expense reports for executive level and regional level employees
Assisted regional manager in marketing campaigns, employee relations, and market
Business ManagerDec 2001 to Feb 2006 LEGACY PARTNERS RESIDENTIAL － Prescott, AZ
Was exclusively responsible for the day-to-day operations and long-term goals of a multi- million dollar luxury
apartment community serving 150 units
Responsible for all fiscal management, yearly budgeting and monthly profit and loss
evaluation, accurate rental collection and tracking utilizing Rentroll.
Supervised 4 full time staff members.
Managed all subcontracting projects including landscaping and unit renovations.
Screened applicants for new rentals, managed all monthly rentals and evictions.
Provided excellent problem solving and customer service to residents.
Published newsletters; coordinated resident functions, and all customer service programs.
Documented a proven record of increasing occupancy with minimal concessions.
Supervised employee effectiveness and efficiency and designed several employee
incentive programs boosting employee efficiency.
Ensured that all contracts and addendums were written in accordance with Legacy Partners
Education and Training
Bachelor of Arts, Human Resources Management2017Western International University － Chandler, AZ, USA
MBA, Business Administration with concentration in Human Resources2019University of Phoenix － Phoenix, AZ, USACurrently attending online classes
Accounts receivable, administrative, anesthesia, Bank reconciliations, basic, benefits, billing, budgeting, budget, business plans, caregiver, Cash flow, Conflict resolution, contracts, counseling, CPT, client, clients, customer
satisfaction, customer service, database, delivery, documentation, Drafting, due diligence, employee relations, employee training, expense reports, financial, Financial reporting, fiscal management, front office, funds, insurance, regulatory compliance, Managing, Market research, market
research, marketing, medical billing, meetings, Microsoft Excel, Microsoft Office, office, Microsoft Outlook, Microsoft Windows 7, newsletters, operating systems, Organizational, Payroll, physical therapy, policies, problem solving, processes, profit, profit and loss, coding, receiving, record keeping, recruiting, renovations, reporting, researching, scheduling, Senior Care, Strategic planning, surgeon, Surgery, coordinating
travel, troubleshooting, type 50 wpm, written