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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Resourceful, goal oriented management professional with more than 10 years of increasingly responsible leadership.   Experiences in high-volume medical practice administration. Articulate communicator with dynamic team-building, time management and organizational talents.  Adept in all areas of operational planning and control, with an emphasis on financial administration, human resource management, regulatory compliance and multi-faceted project coordination. Ancillary expertise in inventory procurement, forecasting, budgeting, scheduling, and staff training/direction. Solid record of accomplishments, marked by active contributions to facility expansion, IT and telecommunication system management, and bottom-line profit. Successfull conversion to EMR and attestation to Meaningful Use meeting stage 1
Skills
  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Human resources
  • Risk Management
 

  • CPT Coding
  • HIPPA Compliance
  • Marketing
  • Customer-oriented
  • Staff Development

Core Accomplishments
Project Management:
  • Initiated Accounts Receivable analysis and procedure implementation which resulted in an increase of 15% in lost revenue.
Human Resources:
  • Spearheaded a new Physician Assistant program which increased passive revenue, physician patient and staff satisfaction.
Facility Management
Experience
06/2016 to Present Administrator Serco Group | Lewiston, ID,
  • Effectively manages all operations of the Parker Center for Plastic Surgery Medical Practice, Parker Center Medi-Spa and Surgiplex, LLC, a one room operating suite Responsibilities include: Finance Managing financial plans, Accounts Payable and Receivable, estimates budgeting and cost reduction plans, controls overtime of staff to minimum levels and utilizes financial resources wisely and effectively while maintaining a commitment to quality.
  • Takes appropriate actions to protect the welfare and safety of Employees and patients, Ensures employees maintain required licensure/certifications, ensures employees obtain required testing, directs efforts towards personnel's improvement of job knowledge, encourages staff development through training, seminars and workshops.
  • Quality Improvement Maintains Operating room protocols to meet all AAAASF Medicare standards, understands and meets all OSHA requirements, makes recommendations for the implementation of quality improvement initiatives.
  • Marketing Works with SEO company for marketing materials for physician and medi-spa and coordinates media relations.
  • Works with staff to create monthly specials, coordinates events and outside activities for practice promotion.
  • Operations Conducts administrative and clinical staff meetings for each segment of the practice, develops written policies and procedures and updates annually as necessary.
  • Ensures compliance with NJ Dept of environmental protection hazardous waste regulations for materials within the clinical setting.
  • Responsible for the building maintenance, HVAC system and generator and interacts with building tenants as necessary.
  • A Startup Company Converting Primary Care Medical Practices to Primary Care Concierge Practices.
07/2015 to 01/1 Director of Administration & Provider Services Cone Health | , ,
  • Effectively coordinate concerns and issues with between joint venture physicians and COO and direct and supervise changes and corrections to existing systems to accommodate physician needs.
  • All HR functions such as payroll, benefits management, hiring, firing and mentoring.
  • Manage accounts payables/receivables and banking functions for 6 joint venture companies.
  • Supervise legal and compliance matters to include HIPAA training and data security protocols.
  • Coordinate, supervise and manage conversion documents, project planning and marketing materials Procure all office equipment and supplies.
01/2015 to 07/2015 Administrative Assistant/Surgical Coordinator | , ,
  • All aspects of patient care for two Orthopaedic surgeons to include surgical scheduling, monitoring daily patient schedules, precertifications,.
  • Representation of practice with respect to legislative activities through my work with the AAOE legislative committee.
  • Transitions two physicians from prior partnership into new practice to include all notifications to licensing boards, malpractice, credentialing and marketing Through previous managerial experience provided recommendations to improve customer service as well as work flow efficiencies.
01/1999 to 12/2014 Practice Administrator | , ,
  • Concurrently manages all aspects of the day-to-day operations of a fast paced, technologically advanced medical practice with 4 FTE Orthopaedic surgeons which generates approximately $6M in annual revenue.
  • Monitor and maintain daily, monthly, quarterly and annual financial activities.
  • Plan and administer a wide-array of human resource functions.
  • Direct the daily functioning of front and back office staff of 25 through 3 supervisory reports.
  • Supervise legal and compliance matters including management of malpractice claims and adherence to Federal, State and local health agency guidelines.
  • Interface with various insurance carriers and monitor managed care contracts.
  • Procure medical and office equipment and supplies, including high tech IT and telecommunications systems, and research, source and negotiate profit-oriented vendor contracts.
  • Led 4 comprehensive computer system upgrad-sues/conversions, purchasing all hardware/software and providing technical support and end-user training.
  • Selected Accomplishments Directed all phases of a $350K new construction and relocation project, which entailed start-up design, construction, and interior decoration of a 7K sq.
  • ft.
  • office suite.
  • Coordinated a $2M merger with 2 independent Physician Practices Managed the modernization of telecommunication systems, including the evaluation, selection and logistical planning of equipment, Selected Accomplishments - Continued Wrote detailed compliance, procedural and operations manuals Negotiated with Aetna Healthcare Insurance Company, procuring an increase in reimbursement levels of all CPT codes Implemented and supervised a Physician Assistant Program Collaborated with marketing firm to coordinate the development of a logo, brochures, newsletter and website.
Education and Training
Expected in 2003 Bachelor's | Business Management Montclair State University, Montclair, NJ GPA:
Business Management
Skills
Accounts Payable and Receivable, accounts payables, administrative, agency, banking, benefits, brochures, budgeting, hardware, contracts, conversion, cost reduction, CPT, customer service, environmental protection, fast, Finance, financial, firing, hazardous waste, hiring, human resource, HR, HVAC, Insurance, legal and compliance, logo, managerial, Managing, marketing, marketing materials, marketing materials, materials, media relations, meetings, mentoring, back office, office suite, Works, new construction, newsletter, office equipment, patient care, payroll, personnel, policies, Primary Care, profit, project planning, promotion, protocols, purchasing, quality, Quality Improvement, quality improvement, research, safety, scheduling, seminars, staff development, supervisory, Surgery, technical support, user training, telecommunications, telecommunication, website, workshops, written

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Montclair State University
Job Titles Held:
  • Administrator
  • Director of Administration & Provider Services
  • Administrative Assistant/Surgical Coordinator
  • Practice Administrator
Degrees
  • Bachelor's