Administrative Training Assistant Resume Example Gaco

ADMINISTRATIVE TRAINING ASSISTANT

Summary

Enthusiastic, trustworthy, and loyal executive assistant with years of experience in customer service and office administration. Experience includes general office duties, data and order entry, customer care, detail/drafting and architectural related skills. Extensive use of Microsoft Office Suite, Salesforce.com and other CRM software, Adobe and various graphic programs. Takes pride in client relations, services and customer retention. Demonstrates professionalism, tact, and diplomacy in high-pressure situations insuring positive complaint resolution. Enjoys problem solving. Self-starter and team player.

Experience

Administrative Training Assistant
July 2013 to August 2015Gaco － Waukesha Seattle, WI

•Followed procedures of plant employees, tracked and recorded details, photographed and wrote technical data incorporated into Standard Operating Procedures - SOP Creation Process.
•Tracked status of SOPs during creation and approval process, follow through with revisions until published, followed up on information requested and obtained omitted or incomplete information.
•Administration of company-wide training coordination including Production (SOP and 5S), Lab, Safety, Compliance, Gaco U and Field Employees.
•Organized training materials, and coordinated training activities and recorded training activities in training database.
•Created training plans and accurate, realistic training courses.
•Tracked progress of each employee (field and local), customer or contractor.
•Researched and tested training and SOP software and solutions, learning management system, instrumental in implementation of Zendoc SOP/quality and training documentation software.

Sales Representative/Administrative Assistant
January 2001 to January 2014Asher's Chocolates － Souderton, PA

Asher's Chocolates Waukesha, WI (Home Office is in Souderton, PA Administrative and sales support including all general office administration and duties, entering orders, planning and scheduling Created and scheduled reports; analyzed results.
Responded to internal and external inquiries via email, phone and letters, prioritizing urgent matters.
Implemented digital filing system leading up to MS SharePoint Assisted corporate marketing manager with social media and other marketing techniques Improved use of underutilized functions of CRM for increased efficiency resulting in a competitive advantage.
Instrumental in upgrade and implementation of corporate Microsoft CRM and Goldmine Contact Manager to Salesforce.com, including migration of existing contacts, support and training of corporate CSR's and sales staff.

Drafter/Detailer/Administrative Assistant
January 1982 to January 2005Landscape Associates, Inc McKay Nursery － Brookfield Waterloo, WI

Created hand detail drafting and rendering from rough drawing to presentation.
Reviewed blueprints, specifications, proposals, and other construction documents to prepare time, cost, materials, and labor estimates for bidding projects.
Door to door and phone prospecting, client retention, order writing, appointment setting, invoicing, collections, and dictation.
General office management and duties.
Facilitated upgrade to digital record keeping.

Education

Associate Degree : Architectural TechnologyMilwaukee Area Technical College － Milwaukee, WIArchitectural Technology architecture featuring drafting and drawing skills including graphic techniques, model building, construction methods, building code research, blueprint reading, estimating, expediting and trade skills such as carpentry, masonry, electrical, plumbing, HVAC, civil surveying, and all facets of the construction industry.

Skills

Operational support, training and troubleshooting of software and WebEx, GoToMeeting and LogMeIn.

Accurate documentation of detailed records within CRM utilities of all customer communication Organizing and managing projects on time and under budget.

Typing and 10 key punch data entry.

Accounting Accounts receivables, payment collections, verifications, payment posting, reconciliation procedures and trial balances.

Loan collection and foreclosures - collected past due mortgages, skip tracing, finalized foreclosure legal notices, worked with appropriate legal jurisdictions.

As the foreclosure specialist, I monitored collection agents behind on collection percentages and schedules.

Sales Coordination Scheduled meetings and presentations updating sales department of new product availability, promos and pricing.

Worked closely with management, sales team and clients to determine current business trends.

Assisted in catalog production, advertising artwork, photography and product presentations.

Miscellaneous Retail sales; restaurant hospitality and service; healthcare transport and activities; historical, genealogical and internet research, secret shopping and merchandising.

Resume Overview

Companies Worked For:

Gaco
Asher's Chocolates
Landscape Associates, Inc McKay Nursery

School Attended

Milwaukee Area Technical College

Job Titles Held:

Administrative Training Assistant
Sales Representative/Administrative Assistant
Drafter/Detailer/Administrative Assistant

Degrees

Associate Degree : Architectural Technology

Administrative Training Assistant Resume Example

Resume Score: 100%

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