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administrative technician iii resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills
  • Administrative and Clerical Support
  • Business Correspondence
  • Administrative Management
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • Customer Satisfaction
  • Document and File Management
  • Bilingual in Spanish and English
  • Highly Efficient and Productive
  • Mail Routing and Distribution
  • Electronic Records Management
  • Project Schedule Coordination
Education
Colombo Arabe School Barranuilla, Colombia, Expected in 11/1999 High School Diploma : - GPA :
Work History
State Of Oklahoma - Administrative Technician III
{"@Context":"Http://Schema.Org", "@Type":"Jobposting", 03/2020 - Current
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered and quickly redirected large volume of calls on central system.
  • Performed research to collect and record industry data.
  • Used [Software] to prepare various correspondence, reports and other written material.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Barracuda Networks - Final Quality Inspector
Ca, CA, 11/2015 - 03/2020
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Used caliper and micrometers to inspect quality of products, taking note of functionality, appearance and other specifications.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Examined dental implant for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Document Control and product release.
El Dorado Furniture - Cashier, Sales and Customer Services
City, STATE, 09/2013 - 11/2015
  • Answered constant flow of customer calls with minimal wait times.
  • Reviewed weekly sales ads and monitored price changes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered questions about store policies and addressed customer concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
Medco - Assembler Technician
City, STATE, 03/2010 - 02/2011
  • Displayed exceptional mechanical aptitude and assembled and troubleshot complex equipment using diverse hand and power tools.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Obtained appropriate tooling and fixtures for each assembly job.
  • Disassembled, reassembled and corrected changeover.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.

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Resume Overview

School Attended

  • Colombo Arabe School

Job Titles Held:

  • Administrative Technician III
  • Final Quality Inspector
  • Cashier, Sales and Customer Services
  • Assembler Technician

Degrees

  • High School Diploma

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