administrative technician resume example with 16 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Administrative Technician with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills.

Polished Administrative Technician with 10 + years of experience assisting with coordination and implementation of court procedures and programs. Committed to keeping office etiquette within the court staff and public. Flexible collaborator when shifting between helping different colleagues with office tasks that need completed, helping customers at the window and answering phones .

Possessing first-rate communication and organizational skills. Strengths in variety of administrative and support duties, including all office equipment and computer programs. Diligent and flexible with hours of availability per week, including evenings and weekends.

  • Document and File Management
  • Research and Analytical Skills
  • Verbal and Written Communication
  • Ease with Computers and Technology
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Database and Client Management Systems
Work History
10/2014 to Current Administrative Technician Forsyth County, Georgia | Cumming, GA,

Interact and provide high level excellent customer service to a variety of different agencies which also includes Judges and colleagues.

Judge - Assist with paperwork that needs processed during any hearings such as:

Criminal Dispositions -Processing dispositions in a timely, accurate manner for the defendant to sign at the time of his/her hearing.

Changing, adding, dismissing, withdrawing and any other changes that are agreed upon with the officer, public defender, Assistant District Attorney and the defendant. Changing bail in the system if an agreement is made with all parties involved.

Traffic Dispositions- Processing dispositions and either taking payment in full or setting up a payment arrangement with the defendant at the window.

Non - Traffic Dispositions - Processing dispositions in a timely manner and taking payment in full or setting up a payment arrangement with the defendant.

Juvenile Non Traffic -Set up appointment with the Juvenile and parents to meet with Judge to discuss any options for community service or refer the Juvenile to the YAP program.

On Call - Assist the Judge during his on - call period by coming into the office with him to ensure that paperwork is processed in a timely manner for morning arraignments.

Warrants- Assist with issuing and printing warrants for criminal felony cases in a quick and accurate manner for police agencies when in a high - priority status.

Extradition Cases- Work closely with Sheriff Departments and prisons to get inmates arraigned so inmate can return to inquiring state in a timely manner to face charges.

PFA Violations- Process PFA violations when the Judge receives overnight PFA violators and process proper paperwork to the correct agencies.

Civil/ Landlord Tenant - Process paperwork and send judgments to all parties in an efficient and timely manner. If litigants wish to wait we will process paperwork immediately and give all parties a copy at the window.

Office Duties - Process all criminal, traffic, non traffic and civil/ landlord tenant paperwork as it comes into the office daily. Answer phones in a friendly courteous manner. Help any customers that who come into the office and who may need assistance with questions with a positive, courteous and respectful attitude.

Respond to incoming email in an efficient and timely manner. Respond to fax's that come into the office in an accurate and timely manner.

Process mail in an efficient manner and record certified status in the computer system.

Accounting Functions- Prepare weekly reports along with printing the weekly Department of Revenue checks and any other checks that are awaiting printing, which could be to the police departments, constable bi - weekly checks, along with any refund and restitution checks.

Reports that go along with the weekly accounting functions

Monthly reports that consist of undispersed funds report, stale checks report and making sure that the reconciliation for the bank statement is complete by the 15th of the month.

When the office manager is out of the office I will assume the responsibilities and make sure all of her work is also kept up to date, along with time sensitive reports and checks that need to be processed.

Local and Pennsylvania State Police agencies - File citations, criminal complaints withdrawals and scheduling officers in a timely manner for up coming court hearings.

Processing subpoena request, and preparing warrants for criminal cases.

Attorney and Staff - Scheduling for attorney clients and continuance requests . Providing information to Attorney offices regarding clients they will be representing (such as any copies of paperwork).

Local and state prison staff - Before everything went virtual: I would prepare hearing notices and release of prisoner paperwork to provide to the prison staff for up coming hearings. Now that everything is virtual I will contact the prisons directly to schedule a zoom hearing for the incarcerated inmate.

Civil Filings - Help customers to determine if filing belongs in our jurisdiction or needs to be filed in a different office to therefor directing the client to the correct and proper filing court. If filing does belong to our court, I will process paperwork and take payment for filing.

Landlord/Tenant filing- Help clients establish if this is the property falls in our jurisdiction. Processing paperwork , take payment and scheduling a hearing and preparing paperwork in a timely manner to be served by the constable.

Assist customers - Pleading on or paying citations. Scheduling hearings for defendants who choose to exercise their right to have a hearing with the officer and the Judge.

Checking in defendants at the window when they arrive in the office for hearing.

01/2011 to 10/2014 Administrative Assistant Penske Automotive Group | Orlando, FL,

Docket citations into the MDJS computer system

including traffic and non - traffic summary offences.

Docket criminal charges that are filed in our district from local and state police departments.

Work closely with local and state police departments providing any information they may need.

Work closely with the Pennsylvania Game Commission, dog law officers and parole and probation.

Answer the telephone and wait on customers that come into the office answering any procedural questions to the best of my ability with a positive and willing attitude without giving any legal advice.

File any civil or landlord tenant complaints that may either come through the mail or will be handled at the front counters. File all adjudicated traffic non-traffic summary citations away in the filing system in the back room.

Help other staff as needed.

Learn other aspects of this job with an eagerness and willingness to be taught new responsibilities such as the accounting functions of the office manager.

01/2005 to 04/2010 Human Resources Abm | Winter Haven, FL,

Human Resources Specialist for 26 high-profile stores.

Worked with store managers, customer service managers, human resources managers, and store employment associates to resolve differences for the benefit of the project, in implementing and complying with the Jobs Express system processing and analyzing data/procedures through instruction, and other means, such as contacting stores for additional data. Worked closely with other departments on employee relations, recruitment, compensation and implementing new policies for the company.

Answer employees' questions concerning vacation, sick time, and personal time; maintain associates personnel files in Key Filing System, loading all personnel contact information on a daily basis, pull/retrieve employee file folders for review and returned upon completion.

Ensured that all employee files are current and complete. Generate and analyze reports from the Cognos Reporting System.

Oversaw and proofread all mid-year and annual increase records for errors, as well as process and follow any instructions to complete assignments in a timely manner. Process status changes, personnel action forms, promotions, merits/increases, step-downs, demotions, transfers, department changes and, PT/FT, FT/PT changes; Analyzed, studied and made recommendations on procedures related to areas of responsibility.

Perform various other duties as presented.

Readily identify program problems or incorrect personnel data that may be incorrect .

Identified all applicable regulations and instructions. Provide employee service by taking action on status inquiries and computer rejections.

Expected in to to | Harrisburg Area Community College, Harrisburg, PA GPA:
Expected in 06/1994 to to High School Diploma | Carlisle High School , Carlisle Pa, GPA:
Additional Information

I am committed to doing what it takes as a professional Administrative Technician to keep the functionality of the office running smoothly with swift action that benefits the office. At times, I assume the of the office manager when my current office manager is away or out for a period of time, running reports and doing weekly and monthly reports and checks.

My colleagues and peers look to me for guidance when the office manager and Judge are out.

I am a loyal, honest, hardworking, responsible employee who is ready to move into a leadership position and assume the role of Administrative Supervisor.

Although I feel that I check every box for the experience that is needed to play a vital role in the smooth transition with this position and the incoming of a new Judge stepping into the elected role.

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Resume Overview

School Attended

  • Harrisburg Area Community College
  • Carlisle High School

Job Titles Held:

  • Administrative Technician
  • Administrative Assistant
  • Human Resources


  • High School Diploma

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