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administrative tech Resume Example

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ADMINISTRATIVE TECH
Skills
  • Professional phone etiquette
  • Customer service-oriented
  • Flexible
  • Works well under pressure
  • Pleasant demeanor
  • HIPAA compliance
  • Multi-line phone proficiency
  • 10-key
  • Accurate and detailed
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Multi-line phone talent
  • Patient charting
  • Dedicated team player
  • Works well under pressure
  • Independent worker
  • Maintains confidentiality
  • Proofreading
  • Flexible
  • Professional and mature
  • Accurate and detailed
Professional Summary
Looking for a career with an organization that allows me to utilize my experience in the health industry. Familiar with Windows, Microsoft Word, Excel, Access, PowerPoint, ten key and faxes. Have experience registering patients, scheduling appointments, recording and filing patient medical records. Enters orders, information quickly and accurately. Enthusiastic, excellent people skills and dedicated work ethic. Strong attention to detail and knowledge of medical terminology. Dedicated medical assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Highly organized and detail-oriented administrative tech with more than seven years experience supplying thorough, organized administrative support to multiple physicians and nurses. Organized and efficient highly skilled in office administration, data organization, proofreading, database management and word processing.
Work History
administrative tech, 06/2007 to 05/2014
St. Francis Medical Center – Monroe, LA
  • Providing administrative support for multiple Emergency Room physicians, nurses and any other physician that comes into the department including taking clear and concise phone messages; Scheduling radiology exams for patients; Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information; Knowledge of HIPAA Privacy and security regulations for release of information to ensure appropriate handling patient information; Basic office duties to include making copies, sending faxes and handling all incoming and outgoing correspondence; organizing and filing reports and documents.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Compiled company information and related material and distributed it to candidates.
  • Screened all visitors and directed them to the correct employee or office.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
phlebotomist/data entry, 08/2001 to 05/2002
Dynacare Bayou Lab – West Monroe, LA
  • Entry data, log specimens, prepare specimens for testing;.
  • Have specimens packaged and ready to be sent out of state if needed;.
  • Greet and handle patients that come into have blood drawn.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Entered numerical data into databases in a timely and accurate manner.
Help Desk Support/data entry, 03/2001 to 06/2007
Family-Tel Inc – Monroe, LA
  • Provided residential and business phone service, disconnections, data entry;.
  • Attend weekly meetings to discuss projects and assignments, plan strategies and suggest improvements.
  • Provide hands-on support for dealers in multiple states with system malfunctions;.
  • Document requests for help support and outcome resolutions to monitor and track recurring problems.
  • Obtained scanned records and uploaded them into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
  • Reviewed and updated client correspondence files and scheduling database.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Learned, referenced and applied product knowledge information.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed high call volume with tact and professionalism.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
Education
High School Diploma: 1 1993
West Monroe High School - Monroe, LA
Certified Phlebotomy: 1 2001
University of LA at Monroe - Monroe, LA
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Flexible
  • Works well under pressure
  • Multi-line phone proficiency
  • HIPAA compliance
  • Professional and mature
  • Proofreading
  • Maintains confidentiality
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Resume Overview

Companies Worked For:

  • St. Francis Medical Center
  • Dynacare Bayou Lab
  • Family-Tel Inc

School Attended

  • West Monroe High School
  • University of LA at Monroe

Job Titles Held:

  • administrative tech
  • phlebotomist/data entry
  • Help Desk Support/data entry

Degrees

  • High School Diploma : 1 1993
    Certified Phlebotomy : 1 2001

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