Dedicated manager with a strong work ethic and the ability to build lasting client relationships. Experienced in operations management and all aspects of a P&L, sales building, budget development, staffing, and cost control. Adept at effectively communicating with customers, vendors, and staff. Able to motivate employees to their maximum potential. Exceptional organizational skills, is adaptable, and enjoys new challenges.
Skills
Quality Control
Customer service
Project Leadership
Communication Skills
Staff training, Development and Scheduling
Operations Startup
Inventory Control
Marketing strategies
Payroll and Supply budgets
Policies and Program Development
Corrective Action Implementation
Strong Leadership and Team Building
Experience
Administrative Support Team Supervisor, 10/2018 to Current Macy's, Inc. – Mcdonough, GA,
Performs Administrative, Human Resources and Operational Functions
Responsible for safe reconciliation and daily deposits in addition to daily cash office duties.
Recruits, trains and develops a dynamic administrative team, supporting all corporate growth and productivity objectives.
Coordinates and schedules all in-store hiring and onboarding.
Translates management directives into actionable mandates for front-line staff.
Responsible for accessing and distribution of essential reports to Executive team.
Delegates duties and leads team in yearly store inventory.
Maintains and keeps office payroll and supply budgets in line.
Holds weekly touch bases with all executives to keep them in line with hourly and supply budgets, guides them with their daily needs, and supports weekly grass root events.
Attends all Leadership Team and Workload Meetings going over all metrics, participating in discussions and sales planning.
Improves customer satisfaction by finding creative solutions to problems.
Provides excellent service and attention to customers when face-to-face or through phone conversations.
Utilizes Microsoft Office, KRONOS, MAP Order and MP30 to compile data gathered from various sources, submit work orders and supply orders .
Assistant General Manager, 04/2016 to 10/2018 Iron Hill Brewery – Dunwoody, GA,
Fully adept with all aspects of the P&L, and budget administration.
Built sales forecasts and schedules to reflect desired productivity targets.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Set up quarterly sales goals and marketing strategies for management team.
Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
Exposed to all facets of the back of house including receiving goods, line checks, daily counts and inventory.
ServSafe Certified
Previously Bravo Brio Restaurant Group
FOH Manager, 07/2012 to 04/2016 Patient Account Services – Mclean, VA,
Managed the front of house operations of a high volume restaurant of over $3 million dollars in sales and a staff of over 50 professionals.
Oversaw employee recruiting, hiring, performance management and discipline.
Supervised event bookings, menu planning and room set-up for banquets and large parties, leading up to over $200,000 in yearly sales.
Accountable for daily cash-outs, safe reconciliation and deposits.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Coached and developed team members to support employee growth and development.
Assigned work tasks and activities, prepared schedules and managed staffing.
Managed all front of house certifications and re-certifications.
Maximized profit and revenue through upselling and cross-selling techniques.
Front Desk Manager, 01/2011 to 07/2012 SANDS Corp. – City, STATE,
Was a part of the management team, which opened the Sands Casino Hotel from the ground up.
Hired and trained a staff of over 9 agents, and 5 other managers.
Developed and rolled out new policies.
Completed financial audits on a scheduled basis.
Trained, coached and mentored staff to ensure smooth adoption of new programs.
Helped to develop department's first incentive performance plan, which will motivate staff and result in an increase in sales and customer retention over a four -quarter period.
Exceeded company objectives at year-end.
Handled guest complaints while maintaining a positive hotel experience for all casino patrons.
Collaborated with other departments to ensure the delivery of efficient, high-quality service.
Education and Training
Bachelor of Health Science: Sociology, Human Kinetics, Expected in 1996 University Of Ottawa - , GPA:
OSSD: , Expected in 1992 Medway High School - , GPA:
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