(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Four years as Administrative Support Supervisor for inpatient/outpatient hospital setting. Extensive experience recruiting, developing and supervising administrative support staff. Excellent planning and system skills consistent with UNC Healthcare's organizational goals.

Skill Highlights
  •  Staffing management ability
  • Proven patience and self-discipline
  • Confident public speaker
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Effectively influences others
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
  • Excellence in customer service
  • Policy management
  • Problem solving and resolution
  • Point of service collections
  • Insurance/Billing
  • Epic
  • Patient Access Scheduling Support
  • Patient Safety
  • Business systems


  • Equal Employment Opportunity Institution Certificate
  • Hiring for Excellence 
  • Six Sigma Yellow Belt Training Certificate
  • Six Sigma Purple Belt Training Certificate
Education and Training
Alamance Community College Haw River, NC Expected in 2002 Associate of Applied Science : Advertising & Graphic Design - GPA :
Professional Experience
State Of Montana - Administrative Support Supervisor
Big Timber, MT, 2010 - Current
  • Carefully select, develop and retain qualified staff, as well as training new onboarding staff.
  • Minimize staff turnover through appropriate selection, orientation, training, staff education and development.
  • Evaluate patient care procedural changes for effectiveness.
  • Serve as liaison between management, clinical staff and the community.
  • Direct the installation of improved work methods and procedures to achieve agency objectives.
  • Implement standards and methods to measure the effectiveness of registration process as they pertained to UNC Healthcare goals.
  • Provide thorough supervision for day-to-day operations of registration teams in accordance with set policies and guidelines.
  • Create schedules for up to 26 team members throughout Revenue Cycle department to ensure proper coverage for day to day operations over various locations on and off site.
  • Jump in to fill gaps for staffing when necessary.
  • Regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed.
  • Diligently monitor Quality Assurance to improve performance and maintain high standards of care.
  • Organize and lead quarterly team meetings
  • Observe strict confidentiality and safeguard all patient-related information.
  • Review and approve time cards for processing by payroll department.
  • On call support for evening and weekend staff.
  • Order supplies and ensure that inventory is in line with departmental needs.
  • Input data for productivity dashboards.
  • Analyze data to identify trends and areas of improvements and successes for manager reporting.
  • Verify daily collection deposits.
  • Weekly team huddles and monthly 1:1 with staff.
  • Collaborate with key internal customers to improve efficiency for patient satisfaction as well as institutional goals.
  • Assist in creating new system appointment types, physician/department associations, and master schedules for various clinics throughout the healthcare system to ensure efficient scheduling for patient throughput.
Atlantic Health System - Patient Financial Service Representative
New Providence, NJ, 2007 - 2010
  • Providing excellence in customer service for inpatient/outpatient registration hub.
  • Verifying demographics, insurance, and contact information.
  • Obtaining Signatures on Consent for Treatment and Notice of Privacy Practice Policy Forms.
  • Multi-tasking
  • Ensuring Patient Safety
  • Point of Service Collections
  • Collaboration with internal customers to ensure that patient needs are met.
Ingles Markets, Incorporated - Pharmacy Technician
West Union, SC, 2006 - 2007
  • Providing outstanding Customer Service at all times.
  • Obtaining demographic information to input and process customer prescription orders.
  • Pulling, counting, bottling non-narcotic prescriptions for pharmacist verification.
  • Inputting new/refill prescription orders.
  • Insurance authorization/rejection claim processes.
  • Filing completed prescription orders.
  • Run cash register to complete customer transactions within pharmacy.
  • Stocking for truck deliveries.
  • Answering multi-line phone, faxing, filing, and daily cleaning responsibilities for area.
Taboola - Advertising & Sales Manager
Atlanta, GA, 04/2007 - 2009
  • Repsonsible for maintaining weekly advertising accounts with local/corporate businesses.
  • Acquisition of new accounts and promotional advertising tools.
  • Served as liaison between graphic designer and client to ensure that advertising proofs approved for run in weekly newspaper run.
  • Served as customer service champion to meet client needs. Business to business and cold sales calls.
  • Weekly reporting of sales quota and goals achieved.
  • Layout of ad space and positioning for weekly publication.
  • Collection of payments for client accounts.
  • Pricing and account set up.

Additional Skills and Information
  • Microsoft Office
  • EPIC
  • GE Centricity
  • Siemens A2K
  • EPIC Master Scheduling/Template Coordination
  • Analytics
  • Dashboards
  • Productivity and Trend Analysis

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School Attended

  • Alamance Community College

Job Titles Held:

  • Administrative Support Supervisor
  • Patient Financial Service Representative
  • Pharmacy Technician
  • Advertising & Sales Manager


  • Associate of Applied Science

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