Administrative Specialist with ten years of background supervising and monitoring employee performance, overseeing daily functions and coordinating workflow. Versed in developing office budgets and implementing new office procedures to reduce inefficiencies. Stays focused and organized and manages multiple high priorities.
Skills
Document management
Customer relations and communications
Office management
Business administration
Team leadership
Strategic Planning
Attention to detail
Organizational
Work History
Administrative Support Specialist III, 01/2018 - Current Oasis Systems, Inc. – Hampton, VA,
Perform record processing, secretarial and administrative support.
Work closely with the interpreter team monitoring and creating Queues and assisting Case Workers when an interpreter or language line is needed.
Manage the County Vehicle Keyper System by helping monitor the reservations of County Vehicles and managing the maintenance of the vehicles.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Handle mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Handled incoming and outgoing mail.
Updated tracking spreadsheets with latest information.
Assisted coworkers and staff members with special tasks on daily basis.
Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Manager, 02/2013 - 01/2018 Jack In The Box, Inc. – Sullivan, MO,
Responsible hiring employees, work shift scheduling, employee training, stock inventory, maintaining food cost and enhancing the customer's experience.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Setting up Plan-A-Grams, setting up promotional ads and take down, performing accurate count updates, inventory adjustments, stock sales floor for maximum in-stock.
Scheduling, hiring, and training employees as well as enhancing the customers' experience.
Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Store Manager, 07/1992 - 10/2006 Captain D's – City, STATE,
Completed profit and loss performance reports.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Created work schedules according to sales volume and number of employees.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Managed, hired and developed top talent to strengthen workflow and productivity.
Education
High School Diploma: , Expected in 06/1994 - Piedmont High School - Monroe, NC GPA:
Excel Essentials Certificate and Outlook Certificate: , Expected in - South Piedmont Community College - Monroe, NC GPA:
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School Attended
Piedmont High School
South Piedmont Community College
Job Titles Held:
Administrative Support Specialist III
Assistant Manager
Soft Lines Lead
Store Manager
Degrees
High School Diploma
Excel Essentials Certificate and Outlook Certificate
