administrative support specialist resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and dedicated Administrative Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

  • Research and Analytical Skills
  • Office Equipment Operation
  • Strong Organizational Skills
  • Task Prioritization
  • Professional and Courteous
  • Multitasking and Time Management
  • Database and Client Management Systems
  • Office work environment
  • Customer Service
  • Data Entry
  • Fast Learner
  • Microsoft Word
01/2019 to Current Administrative Support Specialist Us Government Other Agencies And Independent Organizations | Richmond, CA,
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Ability to problem solve, self-guided
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Met legal requirements by correctly completing important forms.
  • Managed all incoming and outgoing mail, packages, and faxes.
  • Performs data entry with high accuracy, per client’s requirements
  • Performs manual identification of a sort of different type of forms (MEDI)
  • Performs and assists in other secretarial duties and office management including MDS Data Entry, scanning, copying, etc. as needed
  • Used System Software to prepare various correspondence, reports and other written material.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Successfully completed special projects to exceed goals of both Financial Services department and overall organization.
  • Maintained full compliance with legal, health, and safety regulations.
  • Confirms representation if an owner refers us to their attorney, including communicating.
  • Adapted from office environment to Remote work
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
02/2013 to 01/2018 Owner Reservation Speicalist Milwaukee Bucks | Oshkosh, WI,
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Handled billing information over phone.
  • Resolved various issues and discrepancies for customers.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Maintained accurate computer inventory records detailing available passenger space.
  • Educate Owners timeshare usage
  • Troubleshoot problems and developed successful solutions.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Met customer travel needs by matching services with personal preferences and requirements.
10/2010 to 11/2012 Sales Associate Old Navy | City, STATE,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers navigate store, complete sales, and process returns.
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
Education and Training
Expected in 05/2006 to to High School Diploma | Maynard Evans High School, Orlando, FL GPA:

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Resume Overview

School Attended

  • Maynard Evans High School

Job Titles Held:

  • Administrative Support Specialist
  • Owner Reservation Speicalist
  • Sales Associate


  • High School Diploma

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