Astute Administrative Support Specialist with experience in higher education, academic advising, staff and office support roles. Advanced experience at optimizing processes to improve efficiency using data analysis and insights. Knowledge of federal, state and local guidelines related to university, staff and student record confidentiality including FERPA and Title IX regulations. Skilled at researching and resolving non-traditional organizational challenges and discrepancies. Committed to quality organization and office management with solutions-oriented and problem-solving capabilities. Proven track record of delivering favorable customer index metrics and key performance indicators. Meticulous and successful at preparing agendas, scheduling meetings and following up on action items. Hardworking and focused Administrative Support Specialist offering excellent communication, planning and prioritization skills demonstrated through more then ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
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