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Administrative Support Specialist Resume Example

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ADMINISTRATIVE SUPPORT SPECIALIST
Professional Summary

Hardworking and personable Administrative Assistant bringing over ten years of administrative support experience in dynamic office environments within the government sector. Strong work history in scheduling appointments, travel coordination, database administration, and problem-solving. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

Skills
  • Scheduling
  • Travel planning
  • Customer relations and communications
  • Administrative support
Work History
Administrative Support Specialist, 02/2020 to Current
Department Of Defense – Offutt AFB, NE
  • Analyzes, organizes, and coordinates specific administrative efforts of the United States Strategic Command (USSTRATCOM), Plans and Policy directorate.
  • Oversees the command Task Management Tool (TMT) and its associated suspenses by using knowledge of the organization and assigns taskings and suspenses to appropriate action officers (AOs) and subject matter experts (SMEs).
  • Expertly navigates the Defense Travel System (DTS) to assist organization's travelers in resolving DTS and other travel-related issues.
  • Builds and maintains excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answers questions and addresses, resolves or escalates issues to management personnel to satisfy customers.
  • Assists coworkers and staff members with special tasks on daily basis.
Secretary , 11/2017 to 02/2020
Department Of Defense – Offutt AFB, NE
  • Coordinated travel arrangements for the Joint Exercises, Training, and Assessments directorate including booking airfare, hotel and ground transportation based on the director's travel intentions via DTS.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed through the Government Purchase Card program.
  • Responded to emails and other correspondence to facilitate communication and enhance directorate processes.
  • Sorted, opened and routed incoming correspondence and deliveries to help director respond quickly to business and customer requirements.
  • Answered telephone calls to field inquiries from external organizations and combatant commands seeking information.
  • Skillfully utilized Microsoft Office software products to execute routine tasks such as Distinguished Visitor (DV) agendas, budget spreadsheets, and military /civilian time-off award memorandums.
  • Provided bi-weekly reminders to civilian personnel while aiding discrepancies prior to payroll processing via the Automated Time Attendance And Production System (ATAAPS).
  • Proficient in end-of-day security lock-up responsibilities to ensure safe-keeping of equipment and classified materials.
  • Organized and managed unit morale events to include summer picnics and various holiday events.
Executive Assistant to the Foreign Policy Advisor , 04/2017 to 11/2017
Department Of Defense – Offutt AFB, NE
  • Coordinated visits with representatives of the State Department and various incoming distinguished visitors to enable effective meetings for the Foreign Policy Advisor (POLAD) and Command leadership.
  • Responsible for uploading Foreign Policy special reports to the State Department web page on a classified system using the DoDIIS One-Way Transfer Service (DOTS) Web Transfer Portal
  • Acted as the point of contact for the POLAD's office and the Mayor's Committee for International Friendship and the Lincoln Council for International Visitors.
  • Arranged regularly recurring STRATCOM visits by foreign professionals participating in the State Department's Bureau of Educational and Cultural Affair's Exchange Program.
  • Accurately coordinated stateside and overseas travel using DTS.
  • Prepared frequent trip packages, professionally communicating travel inquiries to Sato Travel, and briefed the POLAD in preparation for each departure.
  • Annotated the POLAD's work and leave hours using the U.S Department of State (DoS) Time and Attendance form, ensuring timely submission of data to the DoS timekeeper.
  • Responsible for oversight and management of all open storage and secure areas as the organization's Security Manager.
Secretary , 12/2013 to 04/2017
Department Of Defense – Offutt AFB, NE
  • Skillfully managed supervisor's complex schedule and researched information prior to important meetings to ensure proper preparedness.
  • Coordinated stateside and overseas travel using DTS and prepared trip packages, professionally conveyed travel inquiries to Sato Travel, and briefed the Director in preparation for each departure.
  • Reconciled office policies and supervisor actions with legal guidance provided through the Staff Judge Advocate's office.
  • Investigated appropriate details on programmatic issues in support of Command leadership meetings to expertly equip Director to offer workable solutions.
  • Accurately recorded the Director's work and leave hours using ATAAPS.
  • Deftly communicated with other directorate front offices to share details of pending meetings and the Director's upcoming Temporary Duty Assignments (TDYs).
  • Coordinated Command invitational events, DV plans, and organizational morale-focused activities.
Education
Associate of Arts: Liberal Arts And SciencesMetropolitan Community College - Omaha, NE
Bachelor of Arts: International Studies - Middle East ConcentrationUniversity Of Nebraska At Omaha - Omaha, NE
  • Coursework in Human Geography, Elementary Arabic, International Relations, and Israeli Culture & History
  • Ongoing education
Additional Information
  • (October-November 2005) USAF Basic Military Training, Lackland AFB, TX
  • (November-March 2006) Information Management Technical Training, 336 TRG, Keesler AFB, MS
  • (October 2006) Professional Military Education (PME) 3-level
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Resume Overview

Companies Worked For:

  • Department Of Defense

School Attended

  • Metropolitan Community College
  • University Of Nebraska At Omaha

Job Titles Held:

  • Administrative Support Specialist
  • Secretary
  • Executive Assistant to the Foreign Policy Advisor

Degrees

  • Associate of Arts : Liberal Arts And Sciences
    Bachelor of Arts : International Studies - Middle East Concentration

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