Highly competent-performing, strategic‐thinking professional with many years of administrative experience. Based on my knowledge, work and experience, I possess the skills, leadership, motivation and efficiency needed to make a worthwhile contribution to any agency. Being a highly accomplished professional with strong expertise in administrative services, I know my skill-set will be an asset to any company. I possess cross-level communication, organizational, and interpersonal skills with proven ability to operate in fast-paced environments. Dead-line driven with the ability to work well under pressure. Pays attention to detail and excels in team or individual work settings. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients. Well‐versed in all phases of administrative duties, including ability to analyze and resolve problems, detail oriented, excellent organizational skills, and self-motivated, and building relationships.
Administrative Support Specialist07/2012 to CurrentMetamark Formally Healthtronics Laboratory SolutionsAugusta, GA
Assist all members of Metamark including operations, marketing and sales, daily MIRPS (missing information retrieval process), set up new clients, distribute patient diagnostic materials across the U.S., handle incoming calls and directing them to the appropriate departments, worked on special spread sheets and projects, and daily billing report when needed.
Accurately documented actions in the CRM, updated patient accounts and information on a daily basis. Handled and processed confidential patient information.
Made copies, sent faxes and handled all incoming and outgoing correspondence. Dispersed incoming mail to correct recipients throughout the office. Organized files, developed spreadsheets, faxed reports and scanned documents.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Resolve routine customer concerns with pre-defined solutionsLead workflows and determine procedures for the group as appropriate
Performs other duties of a similar nature or level.
Medical Billing Specialist09/2008 to 07/2012Medac, IncAugusta, GA
Used coded data to produce and submit claims to insurance companies, working directly with insurance companies, health provider, and patient to get claim processed and paid,reviewed and appealed unpaid and denied claims
Verifyed patients' insurance coverage, answered patient's billing questions, handling collections on unpaid accounts, and managing the teams' account receivable report.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Obtained information by contacting appropriate personnel or patients.
Maintained complete confidentiality in accordance with organization and legal requirements. Reviewed claim denials and payer requirements for corrective action and prevention in the future.Researched and replied in a timely manner to insurance, patient, and internal customer inquiries.Kept accurate records of all activity and conversations for each file.
Maintained 100% compliance with all hospital and government regulations. Researched and resolved billing and invoice problems. Made copies, sent faxes and handled all incoming and outgoing correspondence. Perform responsibilities of reporting the billing supervisor and managers in matters of the medical bills
Medical Office Specialist02/2004 to 10/2008Augusta PediatricsAugusta, GA
visitors, determine the purpose of visit and direct them to the appropriate
staff, answer multi-line phone system and direct calls to the appropriate staff
Verify all insurance and obtain pre-certification/authorization. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.
Process patient charts according to paperwork flow needs, secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate. Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action
Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer
Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up actionWrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Wrote reports and correspondence from dictation and handwritten notes. Received and distributed faxes and mail in a timely manner.
Bachelor of Science: Health AdministrationcurrentUniversity of PhoenixAugusta, GAHealth Administration
High School Diploma06/2000T. W. Josey High SchoolAugusta, GA
administrative functions, billing, book keeping, clerical, clients, directing, financial, financial statements, insurance, inventory, managing, marketing and sales, materials, spread sheets