Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Astute Administrative Support Specialist with experience in higher education, academic advising, a multitude of events, staff and office support roles. Advanced experience at optimizing a wide magnitude of processes to improve efficiency using data analysis and insights by implementing project management tools and resources. Knowledge of federal, state and local guidelines related to university, staff and student record confidentiality including FERPA and Title IX regulations. Skilled at researching and resolving non-traditional organizational challenges and discrepancies. Committed to assuring quality organization and office management with solutions-oriented and problem-solving capabilities. Proven track record of delivering exceptional customer index metrics and key performance indicators. Meticulous and successful at preparing agendas, scheduling meetings and following up on action items. Hardworking and focused Administrative Support Specialist offering excellent communication, planning and prioritization skills demonstrated through more then ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating data via SWAT Analysis tools that have the most up to date method of data analysis that has very little to no error. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths and create an environment that is welcoming and professional with out compromising either of those items.

  • Organizational subject matter expert of SIS, SAR, MyPack, and GPS enterprise applications
  • Knowledge of higher education local, state and federal policies including FERPA, HIPAA, ADA, PCI, and Title IX
  • Experience with Wordpress and Google Sites web and HTML platforms
  • Advanced knowledge of Adobe Creative Cloud and Google G-Suite productivity programs
  • Fiscal management of departmental financial, personnel and operational processes
  • Champion of organizational commitments to equity, diversity and inclusion
  • Experience in staff training and development while adhering to EOE/ADA policies
  • Policy and procedure modification
  • Cross-functional teams leadership
  • Event management, support and completion
  • Business correspondence
  • Customer and client relations
  • Meeting arrangements and minutes
  • Report analysis
  • Document conversion
  • Multi-line phone proficiency
Work History
08/2018 to Current Administrative Support Specialist Us Government Other Agencies And Independent Organizations | Susanville, CA,
  • Provide customer support to students, parents, faculty, staff and visitors via email, multiple phone lines and walk in
  • Supervise twelve federal work study students
  • Maintain academic course schedules, registration and enrollment data
  • Utilize G-Suite and associated web tools to prepare and distribute team-based communications to foster collaboration and enhance team morale
  • Maintain role as departmental SIS subject matter expert coordinating undergraduate, graduate and non-degree seeking student enrollment, transfer, major declaration and advising
  • Perform departmental faculty and staff recruitment, selection, onboarding and off-boarding activities utilizing MyPack, SAR, PeopleSoft, Reporter, and ServiceNow tools
  • Increase office efficiency by modernizing document organization systems and effectively implementing better solutions
  • Project manage large scale DASA academic events including NCSU Annual Undergraduate Academic Awards Ceremony, New Student Orientation, and University College Student Appreciation Ceremony
  • Developed record keeping systems for employee records and company documents to optimize operations and reduce project lags
08/2017 to 08/2018 Assistant Coordinator of Proctoring Unitypoint Health | Manchester, IA,
  • Maintained compliance with test center policies, practices and procedures
  • Managed day-to-day operations of curriculum implementation and continuous improvement of industry best practices
  • Departmental lead of testing center IT platforms including Moodle, WebAssign, and Clockwork
  • Helped accommodate students with disabilities and special needs with alterations to test administration
  • Secured testing materials and maintained confidentiality of all details.
  • Performed tier 1 issue resolution of computer-based examinations
  • Worked with Coordinator of Testing to devise and implement support plans to help students with accomodations in compliance with NC State's diversity and inclusion commitments
12/2016 to 08/2017 Medical Office Assistant Carolina Optometry Associates | City, STATE,
  • Promoted office efficiency, developed charts, and completed insurance forms in compliance with HIPPA, local, state and federal guidelines
  • Administered forms, insurance cards and collection of patient information for billing and insurance filing purposes
  • Accurately collected personal, billing and medical patient details
  • Onboarded and trained new staff on proper procedures and policies (across multiple offices)
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Performed procurement and maintenance of medical supply stock and inventory
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
Expected in 08/2016 Associate of Science | Health Care Management Ultimate Medical Academy - Clearwater, Clearwater, FL GPA:

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School Attended

  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Administrative Support Specialist
  • Assistant Coordinator of Proctoring
  • Medical Office Assistant


  • Associate of Science

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