administrative support services resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Administrative support professional with more than 15 years of experience working in face paced environments demanding strong organizational, technical and interpersonal skills.Trustworthy, autonomous, ethical and discreet individual committed to superior customer service in a confident and poised manner. Past experiences demonstrate proven capability of handling multiple task effectively, while paying strong attention to detail and demonstrating resourcefulness in completing projects independently or part of a team.

Skill Highlights

Microsoft Office, data entry, medical assisting, general office equipment, phlebotomy, epic medical software, MR View, AMR Image Viewer, Realtime, Via Warp, FLA credit card Administrative system, Online Case Management software, Trust Commerce software written communication, technical skills,strategic planning, Bookkeeping, proficiency with medical terminology, medical records management including, charting,billing, triage, coding, filing, archiving, scheduling, scanning, indexing, general office procedures, administrative, clerical, customer service

Administrative Support Services, 07/2014 - Current
Pacific Life Newport Beach, CA,
  • Charge back processing for the Cash Control Team
  • Process incoming reinstatement and post issue change request
  • Complete incoming request for conversion illustrations
  • Review all incoming lockbox transactions
  • Maintain Tracking Spreadsheets for refunds over 500, NSF checks Replacements surveys, Chargebacks, invalid policy numbers, money orders received
  • Assist with daily administrative duties for the administrative services/cash control team
  • Complete other projects and special research requests as required
New Business Representative, 02/2014 - 06/2014
Coen Markets, Inc. Donegal, PA,
  • Responsible for the scanning activities required for FLA's new business and in force business.
  • Responsible for the image indexing activities required for FLA's new business and in force business.
  • Responsible for any associated filing activities as needed, for the incoming mail, as well as coordinating the retention of mail and other documents that are to be temporarily stored and later destroyed Responsible for scanning claim paperwork to electronic claim files and mailing of originals to our Third Part Administrator (TPA) called (AMR).
  • Responsible for the image indexing activities required for FLA's new business and in force business.
  • All scanned mail became an image that required indexing.
  • Indexing is the activity of identifying what each image is and assigning the appropriate identification to the image in order for the image to be moved to the corresponding work queue in FLA's work flow system.
  • Verified address of returned New Business mail.
  • Policy assembly Receptionist duties when required.
Customer Service Representative, 07/2013 - 10/2013
Exeter Hospital Seabrook, NH,
  • Day-to-day administration, included employee enrollment of benefits and insurance programs such as medical, dental, vision, and basic life and voluntary benefits.
  • Worked directly with health plan carriers to resolve errors, discrepancies, claim disputes, enrollments and terminations.
  • Responsible for the efficient processing of benefit enrollment data Acted as a liaison between all health plan carriers and employee benefits.
  • Provided functional assistance to associates for ongoing administration of benefits and insurance programs,such as open enrollment.
  • Prepared communication and educational materials regarding benefit packages for insured employees Developed and processed forms related to benefit enrollment and/or changes Processed employee and dependent claims Assisted with daily task as required and follows through to ensure deadlines are met Other related duties as assigned.
Release of Information Specialist, 07/2011 - 06/2013
Midwest Medical Records Association City, STATE,
  • Midwest Medical Records Association/ Children Memorial hospital Completed release of information requests including retrieved patient's medical chart and returned chart.
  • Scanned medical records accurately and correctly transmitted daily, according to requests, established procedures, and established standards of quality and productivity.
  • Date stamped all requests and highlights pertinent data to facilitate processing.
  • Validated requests and authorizations for release of medical information according to established procedures.
  • Performed quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Maintained equipment in excellent operating condition (inside and out).
  • Provided excellent customer service by being attentive and respectful; insured understanding of.
  • customer request and follows-through as promised; proactive in identifying client concerns, or problems.
  • Received incoming requests including.
Medical Records Image Scanner, 05/2010 - 07/2011
Cardone Record Services City, STATE,
  • Self managed employee that applied a unique combination of specialized expertise in health information management, document imaging services.
  • Used advanced technologies to create customized solutions to suit healthcare facility's documents needs.
  • Successfully used MRVIEW/EPIC medical software to perform On-site scanning done to digitize the most active hard copy records with turnaround time typically less than 24 hours.
  • Entered from 8 to 10,000 medical images into database daily.
  • This allowed coding and other departments such as billing and clinical care to have virtual immediate access to these electronic records.
  • Performed all needed imaging services including data entry, purging, chart prep and assembly, scanning, indexing, quality control, and corrections to create an electronic file room.
Secretary/Front Office Manager, 02/2003 - 03/2010
Ada S. McKinley Community Services City, STATE,
  • Managed and operated main office at Therapeutic Day School of 140 students 20 staff members.
  • Personal assistant to director of program.
  • Performed general office procedures including but not limited to: payroll processing, employee hiring packages, check requests, purchase orders, contracts and invoices; completed monthly reports; conducted inventory; managed schedules, advance funds, correspondences.
  • Provided assistance to administrative personnel, vendors, consultants, teachers, students, clients and visitors by directing them to the 13 various resource divisions within the agency.
  • Screened and directed all incoming calls.
Bachelor of arts: Business Administration/ Marketing, Expected in 2015
Chicago State University - Chicago, IL
Status -
: Computer Office Automations, Expected in 2005
Chicago Urban League CTC - Chicago, IL
Status -
: Medical Assisting/Phlebotomy, Expected in 2003
Illinois School of Health Careers - Chicago, IL
Status -

Alpha Sigma Lambda National Honor Society


Dusable Museum of African American Art and History

Summer/ Volunteer work

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Resume Overview

School Attended

  • Chicago State University
  • Chicago Urban League CTC
  • Illinois School of Health Careers

Job Titles Held:

  • Administrative Support Services
  • New Business Representative
  • Customer Service Representative
  • Release of Information Specialist
  • Medical Records Image Scanner
  • Secretary/Front Office Manager


  • Bachelor of arts

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