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Administrative Support Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Systematic with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Schedule Coordination
  • Performance Management
  • Regulatory Compliance
  • Recruitment and Hiring
  • Staff Development and Training
  • Quality Assurance
  • Handling Customer Complaints
  • Team Management and Supervision
  • Adaptable and Resilient
  • Attention to Detail
  • Account Reconciliation
  • Multitasking and Prioritization
  • Project Management
Work History
03/2013 to Current
Administrative Support Kroger Castle Rock, CO,
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and quickly redirected large volume of calls on central system.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
05/2001 to 06/2012
General Manager Exova Wixom, MI,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Limited portion sizes and used garnishes to control food costs.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set clear expectations and created positive working environment for employees.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained facility and grounds to present positive image.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
09/2007 to 05/2010
Office Manager Intellum, Inc. San Francisco, CA,
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
Education
Expected in 05/1998
High School Diploma:
Lewis County High School - Weston, WV,
GPA:

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Lewis County High School
Job Titles Held:
  • Administrative Support
  • General Manager
  • Office Manager
Degrees
  • High School Diploma

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