administrative support resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
STATs, Ericom, Team Georgia, PeopleSoft, and Team Works
Norfolk State University , VA Expected in 2012 Bachelor of Arts : Sociology - Criminal Justice - GPA : Sociology - Criminal Justice
Liberty University , Expected in 2015 : - GPA :
Kroger - Administrative Support
Friendswood, TX, 03/2013 - Present
  • Prepares well-defined case notes when actions are effected, available resources are insufficient to answer the caller's inquiry, and/or additional research is required.
  • Responds to inquiries based on knowledge base scripts and released subject matter expertise.
  • Performs general and clerical administrative duties of a routine nature in support of the management, staff/and or operations of an organizational unit or program area.
  • Serves as casework distributor, distributing imaged or hard copy documents and correspondence to appropriate skill sets by reviewing inbound material.
  • Supports reporting and data management needs of the director, staff and the office.
  • Ensures the confidentiality and security of proprietary information.
  • Knowledgeable in GCIC and NCIC Correspond with correctional institutions to provide necessary notification for inmates about their case Process notifications for the inmates/and or victims.
  • Accesses and operates a variety of computer information systems and databases to retrieve, verify, and enter data.
  • Answers all calls in a professional manner, ensuring all customers are treated in a respectful manner.
  • Utilizes excellent customer service skills when dealing with angry callers, and upset customers.
  • Processes and accurately enters all victim correspondence received in the Clemency Division Accurately process all inmate files during the post-screening process.
New Jersey Institute Of Technology - Event Assistant to the Assistant Director
Newark, NJ, 06/2011 - 08/2011
  • Provided support/assistance to the Assistant Director and special events staff in all aspects of event coordination.
  • Supported the reporting and data management needs of the Assistant Director, staff and the office.
  • Attended special event planning sessions to support planning, execution and responsibilities setting.
  • Kept the Assistant Director apprised of all relevant issues.
  • Provided administrative support and collaboration to insure the Assistant Director had the administrative support required to help facilitate the office's needs.
  • Ensured the confidentiality and security of proprietary information.
  • Performed all other responsibilities and projects as assigned by the Assistant Director.
Augustana Care Corporation - Research Assistant
, IA, 05/2011 - 07/2011
  • Performed library research on specified topics and synthesized material in the form of bibliographies, abstracts, memorandum and reports according to the instruction of the department head.
  • Maintained collected data by means of coding and organizing data into tables or graphs.
  • Analyzed primary and secondary data using basic statistical methods.
  • Administered structured surveys (telephone, written, computer-assisted, and in-person interviews) for projects requiring primary data collection.
Norfolk State University - Resident Assistant
, STATE, 08/2009 - 07/2011
  • Participated in the planning and implementation of resident assistant training and in-services in fall, spring, and summer.
  • Led the orientation of new resident assistant staff hired during the course of the semester.
  • Assisted with the planning and implementation of periodic staff development activities.
  • Coordinated the resident assistant on-call schedule.
  • Assisted with the resident assistant evaluation process by providing input and feedback about each RA pertaining to job responsibilities.
  • Served as a liaison between dormitory residents and the maintenance, marketing, and business office staff.
  • Led initiatives to develop a sense of community among the residents and staff.
  • Encouraged mutual respect and appreciation of individual differences.
  • Mediated conflict and helped residents to create a respectful living community.
  • Contributed to the community newsletter.
  • Facilitated resident meetings to encourage general communication, sharing of information and to generate enthusiasm for participation in community events.
Work History
Department of Sociology -
, -
Professional Affiliations
Lynchburg, VA, USA Human Services and Counseling: Criminal Justice Master of Arts Affiliations Sigma Gamma Rho Sorority, Inc. 2016-Current Member Iota Sweetheart Auxiliary Iota Phi Theta Fraternity, Inc. 2009-Present
administrative duties, administrative support, basic, clerical, Interpersonal, oral, copy documents, excellent customer service, data collection, data management, databases, event coordination, event planning, special events, graphs, Group facilitation, information systems, instruction, library research, notes, Director, marketing, meetings, office, Windows, Works, newsletter, organizational skills, organizing, organizational, PeopleSoft, Processes, coding, relationship building, reporting, research, self-motivated, scripts, staff development, structured, surveys, tables, Team player, telephone, written, written communication

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Resume Overview

School Attended

  • Norfolk State University
  • Liberty University

Job Titles Held:


  • Bachelor of Arts

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