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Administrative Support Clerk Resume Example

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ADMINISTRATIVE SUPPORT CLERK
Summary
Driven lead scheduling coordinator working in a fast past environment providing quality healthcare service to patients. Strong decision maker as the lead of the department. Works closely with physicians, clinical staff, operations managers, and office personnel to ensure patients are receiving the best possible healthcare. Two year A.S. degree in Medical Office Administration.
Experience
Administrative Support Clerk
September 2014 Orange County Government － Orlando, Fl

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies and handled all incoming and outgoing correspondence.

Processed an average of 200 invoices per month. Responsible for daily balancing of invoices and providing a monthly report for review to fiscal dept.

Scheduling Coordinator/ Workmen's Compensation Coordinator
July 2013 Orlando Health － Orlando, FL
  • Staffing management ability Staff training and development Relationship and team building Critical thinking proficiency Sound decision making Cultural awareness and sensitivity Directed the installation of improved work methods and procedures to achieve agency objectives.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.\ Jump in to fill gaps when necessary to ensure team has proper coverage.
  • Regularly evaluated employee performance, provided feedback and assisted, coached.
  • Responsible for communicating any issues with scheduling to operations management.
  • Regularly communicates with physicians, clinical team, and office staff to update physician schedules, and preferences.
  • Performs data input and collects department required information Expert knowledge in all systems necessary to perform job functions; Sunrise, GE, Sovera Proficient in Microsoft Office Works one on one with Adjusters, Nurse Case managers and insurance company personnel to process health record requests, medical prescriptions, scheduling, and authorization of payment.
Member Services Representative
March 2011 to July 2014 AAA － Lake Mary, FL
  • Assisting members with billing, and accepting payments Providing emergency road service Ensuring Customers travel needs or met, by planning route for their trips,.
  • reserving hotels, reserving car rentals Assisting customers with available self-service.
  • Access, input, and retrieve information from company systems to help assist.
  • customers.
Customer Service Representative
April 2010 to December 2010 Convergy's － Lake Mary, FL
  • Responsible for taking inbound/outbound calls to service wireless needs for business and personal customers.
  • Handled accounts through computerized system.
  • Helped answer/ solve billing needs.
  • Ensured customers had the correct price plan and features/devices that suited business/ personal needs.
  • Troubleshoot any technical issues with cellular devices Assisted customers with using self-service options available.
  • Access, input and retrieve information from company system to help assist customers.
Shift Supervisor
June 2000 to December 2010 KFC － Orlando, Fl
  • Responsible Managing inventory, cash, and sales using computerized system to input data and filing records appropriately.
  • Responsible for completing weekly schedule for team members as well as management, adjusting the schedule real-time as the need arises.
  • Organized all company documents in file system designed by KFC Maintain an effective working relationship with employees and the public Solved concerns with team members and handled disciplinary actions as outlined.
  • by company handbook.
  • Delivered high quality customer service in a fast pace environment.
  • Ensured that all safety and health guidelines were upheld per State of FloridaHealth Department and the company's inspection policies.
Education
Bachelor of Science : Health Service Administration, 1 2015 University of Central Florida － Orlando, FL, United States Health Service Administration
Associate of Science : Medical Office Administration, 1 2013 Valencia College － Orlando, FL, United States Medical Office Administration
Associate of Arts : General Studies, 1 2007 Valencia College － Orlando, FL, United States General Studies
Office Support
Medical Office Support Valencia College － Orlando, FL, United States
Microsoft Office Valencia College － Orlando, Fl, United States
Skills
agency, billing, Critical thinking, customer service, decision making, fast, features, filing, insurance, inventory, team building, Managing, Access, Microsoft Office, Office, Works, operations management, personnel, policies, quality, real-time, safety, sales, scheduling, Sound, Staff training, Staffing, supervision, Troubleshoot
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Resume Overview

Companies Worked For:

  • Orange County Government
  • Orlando Health
  • AAA
  • Convergy's
  • KFC

School Attended

  • University of Central Florida
  • Valencia College

Job Titles Held:

  • Administrative Support Clerk
  • Scheduling Coordinator/ Workmen's Compensation Coordinator
  • Member Services Representative
  • Customer Service Representative
  • Shift Supervisor

Degrees

  • Bachelor of Science : Health Service Administration , 1 2015
    Associate of Science : Medical Office Administration , 1 2013
    Associate of Arts : General Studies , 1 2007
    Office Support
    Medical Office Support
    Microsoft Office

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