Administrative Support Center Lead Resume Example
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ADMINISTRATIVE SUPPORT CENTER LEAD
Summary
Authorized to work in the US for any employer Multi-talented and collaborative Program Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 10 years of experience with special focus in the Administrative field. Analytical problem-solver and persuasive communicator with talent for thinking outside the box for creative solutions. Driven to oversee operations with efficient and results-oriented outlook.
Skills
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Experience
Administrative Support Center Lead, Fairmount Santrol, May 2011-March 2020Tomah , WI
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed building access by supplying key cards to up to 500 medical personnel per year.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Collected, calculated and reported on expenditure and statistical data and maintained over 300 training records from various universities and colleges for all students participating in preceptor/ internships to inform senior management.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Provide exceptional customer service by responding to and resolving customer inquiries on such matters as mandatory training registration, website navigation instruction, and requirements for clinical preceptorships.
- Coordinated Continuing Health and Medical Education (CME) programs by creating announcements, distributing course materials, tracking attendance, preparing and distributing course completion certificates for up to 1200 civilian and military personnel.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files using the SWANK healthcare database system.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Assist in the management of the department computer training center to ensure that all required trainings are completed before incoming personnel begin regular work schedule assignments.
- Serve as a Government Purchase Card (GPC) holder, maintain appropriate documentation and authorization for purchases and reconcile up to $25K in course materials, equipment and office supplies with 100 percent accountability.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Tracked and submitted employee timesheets with the Defense Medical Home Reporting System (DMHRSi) by validating accuracy of man-hours for 20 department employees for payroll processing.
- Researched, corrected, and reported errors or problems encountered with DMHRSi to the Medical Expense and Performance System (MEPRS) office to assure 100 percent accuracy and compliance.
- Possess excellent written and verbal communications skills.
- Technically proficient in all Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Proven experience planning, coordinating, and facilitating physical meetings and conferences.
- Extremely organized and attentive to detail.
- Proven ability to work efficiently and effectively in both independent and team environments.
Government Housing Management Supervisor, U.S. NATO Allied Joint Forces Command, August 2009-May 2011City , STATE
- Collaborated with all Division Officers and Branch Heads in the Housing Department to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Prepared and routed all Local National (LN) trainings, travel and temporary duty (TDY) documents.
- Reviewed and verified all travel claims and processed them for payment in a timely manner.
- Analyzed and processed incoming housing request and other documentation for accuracy and completeness for final approval and signature of the Housing Director.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Coordinated and assisted in the preparation of graphic presentations and charts for use in reports using Microsoft word, PowerPoint, and Excel.
- Served as the Housing Department liaison, resolved a variety of housing related issues; assembled facts, evaluated information, drafted reports, and responded to correspondence in the final form which were used as the basis for recommendations, interpretations and decisions by the Housing Director.
- Developed an on-line housing distribution list database to provide over 1700 customers, housing maintenance schedules, policy changes and other information notifications.
- Coordinated with Public Affairs Office (PAO) to schedule presentations, briefs, award ceremonies, and other presentations involving the Housing Director.
- Performed as the Government Commercial Purchase Card Approving official for the department.
- Responsible for reconciliation process of 3 individual purchase card holders, totaling an estimated annual of over $900K.
- Ensured all purchase card holders complied with applicable regulatory requirements of the program.
- Facilitated month-end journal entries, account reconciliation.
- Managed the Family Housing Community Center.
- Performed duties as the facility custodian, responsible for key control, developed and implemented procedures and ensured compliance as necessary.
- Utilized critical thinking to implement best practices, promote improved processes, and meet customer demands.
MWR Facility Supervisor, U.S. NATO Allied Joint Forces Command, , Campania, December 2007-May 2009City , STATE
- Led Facility management staff and 8 Health & Fitness technicians and administrative personnel in producing business plan devoted to all aspects of facility operations, including setting priorities and job assignments.
- Monitored employee work levels and optimized performance with strategic approaches.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Inspected completed work to assess quality and identify skill or ability issues.
- Investigated accidents and injuries, preparing reports on findings.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Managed the Morale, Welfare and Recreation (MWR) facility, ensured the proper function of various fitness equipment up to $250K.
- Adhered to budget to complete regular repairs and maintenance work as well as handle special facility needs.
- Provided input to selection of qualified contractors, scheduled all work and oversaw daily activities.
- Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Tracked and recorded data manually and electronically, properly safeguarded any change funds, and petty cash or other valuables assigned.
- Responsible for daily bank deposits of cash payments up to $1000k.
- Supported the capital projects bidding process by reviewing proposals and quotes.
- Assisted the program manager in successfully planning and coordinating 2 annual sporting events and implemented 5 new recreational programs that better accommodated members of the Health & Fitness community.
- Possess highly effective verbal and written communication skills, strong leadership and interpersonal skills and the proven ability to work efficiently and effectively in a fast paced environment.
Heavy Equipment Operator, U.S. ARMY, May 2000-November 2007City , STATE
- Transported and operated heavy equipment such as scrapers, dozers, backhoe loaders, and hydraulic excavators.
- Interpreted information on grade stakes, critical path methods, performed route reconnaissance missions and other heavy equipment operations.
- Assisted the site supervisor in construction planning, task schedules, and material estimates needed to complete operation ordered task.
- Supervised, trained, and mentored a team of 8 soldiers.
- Responsible for tracking and evaluating individual and collective training.
- Ensured soldiers met standards in personal appearance, according to regulations, maintained and ensured accountability for individual/ unit equipment and property by completing monthly services to meet established deadlines.
- Worked closely with the unit's maintenance shop to maintain section equipment in excess of $250K, which resulted in 100 percent inspection accountability.
- Inventoried up to 3000 lines of Prescribed Load Listing parts of equipment valued in excess of $450k with 100 percent accuracy.
- Assisted in repairing and maintaining 2 runways and taxiways resulting in the delivery of over 90 percent of supplies and equipment to soldiers while serving in Operation Enduring Freedom.
- Perform duties of Rear Detachment NCO (non-commission officer).
- Scheduled per-deployment appointments, processed incoming and outgoing personnel, conducted performance reviews (quarterly & yearly).
- Conducted personnel inspections monthly, monitor Multi-lined telephones.
- Performed duties as the unit's Training NCO, prepared briefings for course information, tracked and reported course availability, enrolled personnel into available courses using the Defense Travel Management System (DTMS) and Army Training Requirements and Resource System (ATTRS).
- Coordinated travel and billeting.
- Tracked soldier pay vouchers, worked closely with the unit's S-1 department to ensure payments were processed with in established timelines.
Education and Training
Master's degree (MBA)Government Contracting and Acquisition, , , American Military University, , CityState2021
Bachelor's DegreeHuman Resources, , , American Intercontinental University, , CityState2014
Personal Information
Military Service
, Branch: United States Army
Service Country: United States
May 2000 to November 2007
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Resume Overview
School Attended
- American Military University
- American Intercontinental University
Job Titles Held:
- Administrative Support Center Lead
- Government Housing Management Supervisor
- MWR Facility Supervisor
- Heavy Equipment Operator
Degrees
- Master's degree (MBA)
Bachelor's Degree
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