A highly organized and detail-oriented individual with over 15 years' of office experience.
*Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
*Excellent customer service skills
*An independent and self-motivated professional with hands-on credibility; able to grow positive relationships with staff as well as patients.
MS Word, Excel, PowerPoint, Publisher, Outlook as well as the Internet and WebEx set-up, ERP and CIS
10/2011 to Current
Administrative SupportThe City of Hope
Keep and maintain calendar and meetings and conferences via WebEx, or teleconference for Division Chief Make travel arrangements; domestic and international General office duties including but not limited to: answering calls, distributing mail, etc.
Assist Business Manager with monthly reconciliation of accounts Running general errands for Chief and other personnel Maintain and order office supplies, materials and equipment, plus keep office equipment working properly Schedule conference rooms and set up conference calls The Oncology Institute - 10/10 - 10/11 - Office Supervisor (Medical Office) Responsible for overseeing office operations (front office, back office, lab) Responsible for daily clinical schedule Monthly financial reporting Purchasing of Office Supplies Training/Orienting new hires Attendance to monthly management meetings Maintaining company web site Various other duties as assigned by company owners B.S.
Chandrasekhar, MD - 9/08 - 10/10 - Administrative Coordinator (Plastic Surgery) Manage daily office activities Answer multiple phone lines Handle and resolve patient questions and complaints Obtained authorizations for office visits as well as surgical procedures Scheduling of office visits as well as surgical procedures Composition and typing of documents Transcribed letters, notes, memos, meeting minutes.
Answer all patient questions related to billing or office matter Handling of special projects.
02/2007 to 09/2008
Executive AssistantSan Diego Youth & Community Services
Managed front office staff and volunteers Managed daily office activities Managed calendar for CEO Arranged domestic travel Company liaison for constituents and prospective clients Back-up technical support person Back-up to Marketing & Development Department Assisted with fund raising events Maintained Board of Director and Committee member files Took and transcribed all meeting minutes for Board of Director and committee meetings Composition, typing and proof-reading of documents as needed Handling of special projects Answered all client /constituent questions pertaining to the organization Overlook business plans and offer suggestions.
03/2004 to 02/2007
Administrative AssistantAmerican Diabetes Association
Worked with Executive Director managing daily office activities Accounts Receivable Volunteer Training Flyer, postcard mailer & newsletter design Meeting coordination Composition and typing of all documents as needed Overlook business plans and offer suggestions Experience with special event planning Answer multi-line phones Answer all donor / constituent questions and/or concerns Handle mass mailings Web site updates Back-up for all special event manager's First in organization to complete BSM (Bachelor's in Sales Management) program Joel Siegel, Ph.D.
Office Manager - 8/01 - 3/04 Managed staff of 6-8 counselors for drug & alcohol treatment center Managed daily activities of private practice Weekly management of clients in drug/alcohol treatment facility All billing and collection functions for all private insurance companies as well as medicare and medi-cal Calendaring for all patient appointments, meetings and luncheons Handled all banking needs for the office and rehabilitation center Managed and ordered all supplies for the office and rehabilitation center Worked independently with minimal supervision as well as in a group setting Worked with diverse group of personalities Handled domestic travel arrangements USC School of Medicine - Various positions with multiple departments (Plastic Surgery, OB/GYN, Cardiothoracic Surgery and the main billing/collection dept) - 12/92 - 3/01 Billing and collection supervisor for Dept of Plastic Surgery Billing and collection functions for several specialty MD's Obtained authorizations for all needed services Month end financial reporting Front office responsibilities Appointment scheduling Verifying insurance Surgery scheduling.
BS: Business ManagementColorado Technical University － OnlineBusiness Management
Associates Degree: Business ManagementColorado Technical University － OnlineGPA: Graduated with HonorsBusiness Management Graduated with Honors
Certificate in Business Concepts received August 2009
Accounts Receivable, Administrative, Back-up, banking, Billing, business plans, maintain calendar, conferences, client, clients, ERP, event planning, financial reporting, Front office, fund raising, General office duties, insurance, letters, notes, Director, managing, Marketing & Development, materials, meetings, Excel, mail, Office, Outlook, PowerPoint, Publisher, MS Word, newsletter design, OB/GYN, office equipment, Office Manager, order office supplies, Oncology, personnel, proof-reading, Purchasing, rehabilitation, Sales Management, Scheduling, Supervisor, supervision, Surgery, technical support, phones, phone, Make travel arrangements, travel arrangements, typing, web site, Composition