Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced [Job Title] offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.

  • Report Preparation
  • Verbal and Written Communication
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Microsoft Office Suite
  • Task Prioritization
  • Resource Coordination and Allocation
  • Research and Analytical Skills
  • Project Schedule Coordination
  • Correspondence Writing
  • Administrative Procedures
  • Remote Conferencing
  • Spreadsheet Tracking
  • Relationship Building
  • Business Needs Analysis
  • Complex Problem Solving
  • Writing and Editing Skills
  • Highly Efficient and Productive
  • Appointment Coordination
  • Judgment and Decision Making
  • Confidentiality and Data Protection
  • Meticulous Attention to Detail
  • Document and File Management
Work History
Administrative Support Associate I, 04/2019 to Current
University Of KentuckyLexington, KY,
  • Provided best-in-class support to team of [Job title]s, closely monitoring activity to best meet needs.
  • Maintained office calendar for all [Type] events, informing employees of changes or pertinent information quickly.
  • Verified administrative information in [Software], contacting employees and [Type] workers to maintain accuracy.
  • Acted as main point-of-contact for over [Number] [Type] employees, supporting administrative needs and [Type] tasks efficiently.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Drafted internal communications for over [Number] employees, maintaining high levels of transparency.
  • Monitored [Type] processes to identify areas for improvement and implement plans to streamline and optimize outputs.
  • Provided general program information and assistance, including [Task] and [Task].
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by [Number]%.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed over [Number] monthly invoices for organization of [Number] people and maintained accurate processing and verification.
  • Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses.
  • Compiled [Type] reports for program leaders.
  • Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Updated tracking spreadsheets with latest [Type] and [Type] information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Used [Software] to prepare various correspondence, reports and other written material.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events.
  • Maintained daily reports and advised executive leaders in decision-making processes.
Non Injury Auto Adjuster, 05/2017 to 04/2019
Encompass HealthSpringfield, VA,
  • Examined photographs and surveillance and any other documents relating to claims.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Documented all findings in concise reports.
  • Issued payouts to claimants.
  • Maintained claims data in [Type] systems.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Examined claims forms and other records to determine insurance coverage.
  • Identified suspicious losses and contacted [Job title] for investigative assistance.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Auto Total Loss Adjuster, 08/2015 to 05/2017
CfcuCortland, NY,
  • Negotiated with claimants to settle claims.
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
  • Determined salvage value on total-loss vehicle.
  • Identified suspicious claims, escalating issues to [Job title] for further investigation and analysis.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Led [type] team in delivery of [type] project, resulting in [result].
Administrative Assistant, 12/2012 to 10/2014
Security Service Federal Credit UnionCity, STATE,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Created PowerPoint presentations for business development purposes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Handled client correspondence and tracked records to foster office efficiency.
Asset Recovery Specialist, 12/2012 to 10/2014
Security Service Federal Credit UnionCity, STATE,
  • Informed management of trends contributing to delinquent loans.
  • Analyzed members' financial situations to create delinquency plans and bring delinquent accounts current.
  • Conducted outbound collection calls and received inbound calls on assigned delinquent accounts.
  • Corresponded with members via letters and emails to encourage payment.
  • Maintained accurate files and reports to document collections activity.
  • Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Identified issues, analyzed information and provided solutions to problems.
Bachelor of Arts: Human Resources Management, Expected in 08/2022
University of The Incarnate Word - San Antonio, TX
Additional Information

USAA Serves Lead

Pulse Champion

Native or Bilingual

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School Attended

  • University of The Incarnate Word

Job Titles Held:

  • Administrative Support Associate I
  • Non Injury Auto Adjuster
  • Auto Total Loss Adjuster
  • Administrative Assistant
  • Asset Recovery Specialist


  • Bachelor of Arts

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