Systematic staff member with successful experience in fast-paced office settings. Dedicated, driven, hardworking team-player with expertise completing various clerical tasks and offering community, faculty, student, and staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
Complex Problem Solving
Confidentiality and Data Protection
Database and Client Management Systems
Event Planning
Judgment and Decision Making
Mentoring
Meticulous Attention to Detail
Multitasking and Time Management
Professional and Courteous
Relationship Building
Report Preparation
Strong Organizational Skills
Task Prioritization
Work History
01/2019 to Current
Administrative Support Assistant ICity Of Mesa – Mesa, AZ,
Acted as main point-of-contact for the department, supporting administrative needs and daily tasks efficiently.
Admissions offers - rank applicants according to their review scores and offer program admissions, followed by waitlist offers, to those who qualified.
Admissions Preparation - Monitoring the online application process, processing transcripts while checking that applicants meet the liberal arts requirement, GPA requirement, autobiographical statement and resumes have been properly uploaded and all references have been submitted on behalf of the applicant.
Admissions review - assign each completed application to a minimum of two faculty members to review for admissions consideration of the Master of Social Work Program.
Acted as main point-of-contact for the department, supporting administrative needs and daily tasks efficiently.
Answer multi-line phone system, routing calls, delivering messages to staff and faculty and greeting visitors.
Assist and participate with various department projects including, but not limited to, planning and assisting with information sessions, hooding ceremonies for both the stateside and hybrid programs, field orientations, field liaison trainings, and new student orientations.
Assist with creating Zoom links and organizing information for for field information sessions, student meetings, and field instructor trainings. Verify field instructor trainings and issue CEU certificates per request of participants.
Assist with changing from a paper program application process to an online program application process.
Assist with updating, distributing, collect, process and track Criminal History Advisement Forms of all applicants using Adobe Sign.
Assist with updating, distribute, collect, process and track field applications for the incoming Master of Social Work students along with both cohorts (advanced and foundation students) of the Master of Social Work Hybrid students using Adobe Sign.
Budget - working within a set budget to purchase items for hooding ceremonies, tracking expenses.
Concur - input information for travel blankets, travel, mileage and miscellaneous expense reimbursements.
Coordinated and maintained impressive office organization to keep efficient, organized and professional work space.
Created and updated PowerPoint presentations for information sessions and faculty presentations as requested.
Data warehouse - monitor purchases and available balances.
Deliver top-notch administrative support to office staff, promoting excellence in office operations.
Developed community reputation through strong commitments to alumni, applicants, community participants, faculty, staff, and students.
Distribute, collect, organize and document all field internship documents such as student information sheets, mid year evaluations, mid year hour log, final evaluations, final time log, releases of liability and COVID Information documents that must be signed by students, internship agencies, faculty liaison and field coordinator.
Drafted internal communications for alumni, applicants, community participants, faculty, staff, and students maintaining high levels of transparency.
Executed record filing system to improve document organization and management.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handle applicant and student correspondence and tracked records to foster office efficiency.
Knowledge of CalStateApply for applicant use to apply to the Master of Social Work Program.
Knowledge of SalesForce online software used for tracking prospective applicants, applicants who have applied, those interested in attending information sessions and for those who seek additional information regarding the Master of Social Work Program.
Knowledge of WebAdmit for department use when evaluating applicants for the Master of Social Work Program.
Maintained applicant, community and student satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
Maintained office calendar for all department events, informing alumni, applicants, community participants, faculty, staff, and students of changes or pertinent information quickly.
Monitored application processes to identify areas for improvement and implement plans to streamline and optimize outputs.
Moodle - ability to build a class module shell in Moodle with little assistance.
PICWEB - assisted with changing mode of instruction from in person to online, adding a new section to an established course, change instructor information.
Prepare Hybrid face to face class schedule for Program Coordinator review.
Provide office coverage for staff while on leave and vacation.
Provide routine professional student services, such as provide forms, direct calls, set up meetings and assist with connecting students to appropriate personnel when needed.
Provide hybrid student support on their scheduled face to face sessions
Provide hybrid students support with regards to their class schedule, textbook information, registration to Moodle LMS via enrollment codes.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted, opened and routed incoming correspondence and deliveries to help faculty and staff respond quickly to business and customer requirements.
SPSS - entering student field internship learning outcome scores for accreditation use.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Trained and coached new employees, including student assistants, on administrative procedures, company policies and performance standards.
Troubleshot and fix application process hang-ups to maintain swift flow.
02/2016 to 12/2018
Student Assistant, ClericalEpic – Rochester, MN,
Assist with the admissions process; verify that applications are complete, notify applicants of their application status, send applications out to review for faculty.
Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Composed sensitive, confidential reports and documentation.
Coordinated department's Outlook calendar and scheduled meetings and events.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Kept reception area clean and neat to give visitors positive first impression.
Maintained faculty and staff directory and department handbook.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Maintained records of program application material flow, compiling and organizing related data.
Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
Provided clerical support to company employees by copying, faxing and filing documents.
Received and routed business correspondence to correct departments and staff members.
Responded to inquiries from callers seeking information.
Set up offices for new staff members.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
01/2014 to 12/2015
Student AssistantCommunity Education, Modesto Junior College – City, STATE,
Assisted with special events by collecting permission slips and payments.
Collated classroom materials to help teachers prepare for daily/weekly instruction and activities.
Communicated effectively with instructors and staff and accepted critiques and suggestions for areas of improvement.
Completed clerical tasks such as filing, copying and distributing mail.
Counseled individuals on self-discipline and personal accountability.
Delivered clerical support by handling range of routine and special requirements.
Enforced rules and instructions to maintain discipline.
Factored-in abilities, needs and interests of participants in development of events and programs.
Greeted incoming office visitors, answered questions and directed individuals to office locations.
Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal and spiritual goals.
Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Implemented camp activities fostering physical, social and emotional growth.
Led groups of children safely through variety of camp activities.
Ordered and maintained all recreational equipment.
Organized and guided group activities by leading, coaching and participating with campers.
Prepared reports and maintained administrative records.
Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Prepared class materials keep courses on-track and promote student learning.
Resolved conflicts that arose between campers/students.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Supported children by actively listening and offering encouragement.
Supported student learning objectives through personalized and small group assistance.
Worked with children of varying age, interest, skill and developmental levels.
Education
Expected in 12/2018 to to
Bachelor of Arts: Criminal Justice California State University, Stanislaus - Turlock, CA, GPA:
Dean's List Spring 2017
Member of Alpha Alpha Alpha (Tri-Alpha) Honor Society
Member of Criminal Justice Club
Member of National Society of Leadership and Services (NSLS)
Professional development completed in Question, Persuade, Refer (QPR) Training (expires June 8, 2022)
Expected in 12/2016 to to
Associate of Arts: Natural Sciences Modesto Junior College - Modesto, CA, GPA:
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