, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Compassionate Administrative Support Assistant motivated to positively impact program operations and participant success with diligent support. Well-trained in customer service with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Skills
Confidentiality and Data Protection
Document and File Management
Microsoft Office Suite
Working Collaboratively
Office Equipment Operation
Multitasking and Time Management
Reliable and Trustworthy
Excel Spreadsheets
CYS Regulations
Meticulous Attention to Detail
Multi-Line Telephone Systems
Verbal and Written Communication
Experience
05/2022 to 02/2023Youth Program Administrative Support AssistantDepartment Of Justice | New Haven, , Italy
Administrative management of the reception area of a CYS Youth Program.
Greeted patrons and visitors upon entering and exiting facility
Ensured children were swiped in and out of the Child and Youth Management System (CYMS); ensured visitors were signed in and out of the facility.
Utilized CYMS to assign youth/teen to appropriate Youth Program activities
Utilized CYMS to create, modify and update activities, special events, trips; to include Webtrac posting.
Generated office correspondence and reports (IRO, BGCA, Medical, Daily Attendance, Current Enrollments) using the CYMS database.
Maintained accurate records and documented data in CYMS and manually.
Safeguarded medical information with strict adherence to HIPAA protocols.
Utilized office automation equipment and word processing software with Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook).
Provided secretarial and office management support while building cooperative working relationships.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Answered phone calls and emails to provide information, resulting in effective business correspondence. Responded to inquiries via email, telephone, and in person.
Responded effectively and professionally to sensitive inquiries or complaints.
Inventoried and ordered supplies to maintain consistent access to required items.
Assisted with planning seasonal activities and sports-based curriculums for kids between ages of 10 and 18.
Assisted facilities preparation, break-down and cleaning for each event and activity.
Volunteered assisting staff to accomplish program objectives.
10/2021 to 03/2022Administrative Support AssistantDepartment Of Defense | Huntsville, , GA
Administrative management of the reception area of a CYS Program.
Greeted patrons and visitors upon entering and exiting facility
Ensured children were swiped in and out of the Child and Youth Management System (CYMS); ensured visitors were signed in and out of the facility.
Maintained accurate records, reporting of funds; and statistical data utilizing CYMS.
Utilized electronic cash register system and calculator to process payments.
Utilized office automation equipment and word processing software with Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook).
Provided administrative support (i.e., typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel).
Knowledgeable and articulated policies relating to patron fees, waiting lists and program events.
Monitored supplies and resources.
Generated office correspondence and reports.
Oversaw company database and verify accurate updates and proper file management.
Directed customer communication to appropriate department personnel.
Provided secretarial and office management support while building cooperative working relationships.
Responded effectively to sensitive inquiries or complaints.
Monitored office equipment and scheduled repairs.
01/2020 to 10/2021Lead Child and Youth Program AssistantDepartment Of Defense | Indian Head, , GA
Served as team leader for the toddler module. Managed five subordinates and two classrooms each consisting of 12 children; 5 pre-toddlers aged 1yr to 7 toddlers aged 2yrs.
Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Attended all program staff meetings, and other agency meetings.
Oversaw arrival/departure of child and youth. Monitored staff/child ratio to ensure adequate staffing.
Supervised children, youth, and staff during daily scheduled indoor and outdoor activities. Additionally, worked in ratio.
Interacted with children and youth using positive guidance and developmental techniques.
Demonstrated proper work methods and provided work related guidance to co-workers. Additionally, modeled appropriate behaviors and techniques for children, and youth.
Used active listening to collaborate and communicate with children, fellow personnel, and parents.
Observed program participants for indicated signs if illness, abuse, or neglect and reported as directed. Moreover, observed safety protocols to minimize accidents and spread of disease.
Planned, coordinated, and conducted activities for program children/youth based on observed needs of individual.
Planned and implemented fun and educational activities appealing to large number of children and maintained high level of participation.
Identified necessary supplies and materials and compiled list for CYS Training Coordinator for approval.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to inquiries.
Provided in-depth progress reports to parents and guardians regarding children's behavior and development through Teaching Strategies Gold database.
Educated parents on various resources, services and programs to maximize care.
Collaborated with Military Family and Life Counseling (MFLC) to support staff, parents, children, and youth.
Inventoried equipment on a recurring basis and recommended replenishing damaged, missing, and depleted supplies. Secured supplies, equipment, and the facility. Collected, maintained, and reported program participation data.
Ensured team members followed safety, fire, fitness, health, and nutrition procedures and informed supervisor of compliance concerns.
Conferred with CYS Trainers and CYS Director to understand and meet diverse needs, provided frequent feedback on front-line operations and recommended improvement strategies.
Provided input to the supervisor as requested concerning promotions, reassignments, performance evaluations, incentive awards, etc.
08/2016 to 02/2019Child and Youth Program AssistantDepartment Of Defense | Minot Air Force Base, , TX
Maintained control of and accounted for whereabouts and safety of children and youth.
Assisted with planning, coordinating, and conducting activities for program participants based on observed needs of individual children/youth.
Implemented activities and special events that met the physical, social, emotional and cognitive needs of children and youth.
Established and maintained safe play environment for children.
Monitored children's play activities to verify manners, safety, and wellness.
Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
Maintained neat environment by organizing toy bins and bookshelves.
Supported children's emotional and social development with one-on-one attention.
Used clear communication and professionalism to develop constructive relationships with families.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Collaborated daily with classroom teachers to keep activities running smoothly. Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule.
Set up displays and bulletin boards.
Secured indoor and outdoor premises to protect children.
Cared for 12 children ages 1yr to 2yr.
Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Employed positive guidance strategies to encourage children and improve behavior.
Recorded child behavior, food and medication information for supervisors trainers, and parents.
Monitored educational progress by keeping detailed individual charts and files.
Assisted children and youth with special projects, homework and life skills. Prepared and implemented program options for children and youth with special requirements.
Promoted and modeled safety, fitness, health, and nutrition practices.
Recommended methods for modifying behavior and encouraged learning experiences.
Interacted with children and youth using approved child guidance and youth developmental techniques. Interacted professionally with staff members, parents, and the Command.
Participated in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools, self-inspection materials and national accreditation tools.
Assisted In achieving and maintaining DoD/Army certification and national accreditation or Army equivalent.
Performed other related duties as assigned.
03/2015 to 02/2016Lead Child and Youth Program AssistantChild And Youth Services | City, , CA
Served as team leader for the infant and toddler module. Managed five subordinates and two classrooms; one consisted of 8 infants (6wks-12mnths); the other consisted of 5 pre-toddlers (1yr) and 7 toddlers (2yrs).
Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Attended all program staff meetings, and other agency meetings.
Oversaw arrival/departure of child and youth. Monitored staff/child ratio to ensure adequate staffing.
Maintained control of and accounted for the whereabouts and safety of children and youth.
Supervised children, youth, and staff during daily scheduled indoor and outdoor activities. Additionally, worked in ratio.
Interacted with children and youth using approved guidance and developmental techniques.
Modeled appropriate behaviors and techniques for staff, children, and youth.
Used active listening to collaborate and communicate with children, fellow personnel and parents.
Observed program participants for indicated signs if illness, abuse, or neglect and reported as directed. Moreover, observed safety protocols to minimize accidents and spread of disease.
Planed, coordinated, and conducted activities for program children/youth based on observed needs of individual.
Planned and implemented fun and educational activities appealing to large number of children and maintained high level of participation.
Planned and implemented seasonal activities and sports-based curriculums for kids between ages of 6wks and 5yrs.
Identified necessary supplies and materials and compiled list for CYS Training Coordinator for approval.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Provided in-depth progress reports to parents and guardians regarding children's behavior and development, through Teaching Strategies Gold database.
Educated parents on various resources, services and programs to maximize care.
Collaborated with Military Family and Life Counseling (MFLC) to support staff, parents, children, and youth.
Maintained thorough and accurate records outlining program operations and participant progress.
Inventoried equipment on a recurring basis and recommended replenishing damaged, missing, and depleted supplies. Secured supplies, equipment, and the facility. Collected, maintained, and reported program participation data.
Ensured team members follow safety, fire, fitness, health, and nutrition procedures and informed supervisor of compliance concerns.
Conferred with CYS Trainers and CYS Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommended improvement strategies.
Provided input to the supervisor as requested concerning promotions, reassignments, performance evaluations, incentive awards, etc.
05/2013 to 06/2014Child and Youth Program AssistantChild And Youth Services | City, , AZ
Served as a Child and Youth Program Assistant (CYPA) in one or more Child and Youth Service Programs.
Maintained control of and accounted for whereabouts and safety of children and youth.
Assisted in providing and leading planned activities for program participants.
Helped establish a program environment that promoted positive child and youth interactions with other children, youth and adults.
Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule. Used prepared curriculum/program materials and assisted with developing a list of needed supplies and equipment.
Interacted with children and youth using approved child guidance developmental techniques. Interacted professionally with staff members, parents, and the Command.
Promoted and modeled safety, fitness, health and nutrition practices.
Observed program participants for signs that may indicate illness, abuse or neglect and reported as directed.
Assisted in maintaining program participation data and completed required daily reports. Provided care/supervision, oversight, and accountability for program participants.
Participated in program evaluation. Moreover, assisted in achieving and maintaining DoD/Army certification and national accreditation or Army equivalent.
Education and Training
Expected in 10/2016Certificate | Registered Behavior Technician Training ProgramThe University of Texas At San Antonio, San Antonio, TXGPA:
Expected in 08/1998High School Diploma | John F. Kennedy H.S, Paterson, NJ, GPA:
Languages
English:
Full Professional
Negotiated:
Certifications
Payment Card Industry (PCI) Data Security Standards (DSS) 2021, Installation Management Academy - 11/14/2022
Cyber Awareness Challenge Training, US Army Signal Center - 11/8/2022
Cyber Security Fundamentals, US Army Signal Center - 25 CPH Hours 11/8/2022
CYS Accountability and Supervision, School for Family and MWR - 09/28/2022
Kit, Positive Interactions with Children and Youth- 09/20/2022
CI Awareness and Reporting Briefing - 09/16/2022
Adult and Pediatric First Aid/CPR, Child and Youth Services - 09/14/2022, ex 09/14/2024
ServSafe Food Handler, National Restaurant Association - 4/24/2020, ex 4/24/2023
CYS Reducing the Risk of Child Abuse in Army CYS Settings (2021.2), Installation Management Academy - 11/18/2021
Preventing Workplace Violence - 11/15/2021
Information Security Program Training, Department of the Army - 11/9/2021
EEO Anti-Harassment and No Fear for Non-Supervisor (EEO-203A_) - Department of the Army - 11/9/2021
Combating Trafficking in Persons (CTIP) General Awareness, JKO - 11/3/2021
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
