LiveCareer-Resume

administrative support assistant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Compassionate Administrative Support Assistant motivated to positively impact program operations and participant success with diligent support. Well-trained in customer service with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.

Skills
  • Confidentiality and Data Protection
  • Document and File Management
  • Microsoft Office Suite
  • Working Collaboratively
  • Office Equipment Operation
  • Multitasking and Time Management
  • Reliable and Trustworthy
  • Excel Spreadsheets
  • CYS Regulations
  • Meticulous Attention to Detail
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
Experience
Youth Program Administrative Support Assistant, 05/2022 to 02/2023
Department Of JusticeNew Haven, , Italy
  • Administrative management of the reception area of a CYS Youth Program.
  • Greeted patrons and visitors upon entering and exiting facility
  • Ensured children were swiped in and out of the Child and Youth Management System (CYMS); ensured visitors were signed in and out of the facility.
  • Utilized CYMS to assign youth/teen to appropriate Youth Program activities
  • Utilized CYMS to create, modify and update activities, special events, trips; to include Webtrac posting.
  • Generated office correspondence and reports (IRO, BGCA, Medical, Daily Attendance, Current Enrollments) using the CYMS database.
  • Maintained accurate records and documented data in CYMS and manually.
  • Safeguarded medical information with strict adherence to HIPAA protocols.
  • Utilized office automation equipment and word processing software with Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook).
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence. Responded to inquiries via email, telephone, and in person.
  • Responded effectively and professionally to sensitive inquiries or complaints.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Assisted with planning seasonal activities and sports-based curriculums for kids between ages of 10 and 18.
  • Assisted facilities preparation, break-down and cleaning for each event and activity.
  • Volunteered assisting staff to accomplish program objectives.
Administrative Support Assistant, 10/2021 to 03/2022
Department Of DefenseHuntsville, , GA
  • Administrative management of the reception area of a CYS Program.
  • Greeted patrons and visitors upon entering and exiting facility
  • Ensured children were swiped in and out of the Child and Youth Management System (CYMS); ensured visitors were signed in and out of the facility.
  • Maintained accurate records, reporting of funds; and statistical data utilizing CYMS.
  • Utilized electronic cash register system and calculator to process payments.
  • Utilized office automation equipment and word processing software with Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook).
  • Provided administrative support (i.e., typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel).
  • Knowledgeable and articulated policies relating to patron fees, waiting lists and program events.
  • Monitored supplies and resources.
  • Generated office correspondence and reports.
  • Oversaw company database and verify accurate updates and proper file management.
  • Directed customer communication to appropriate department personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Monitored office equipment and scheduled repairs.
Lead Child and Youth Program Assistant, 01/2020 to 10/2021
Department Of DefenseIndian Head, , GA
  • Served as team leader for the toddler module. Managed five subordinates and two classrooms each consisting of 12 children; 5 pre-toddlers aged 1yr to 7 toddlers aged 2yrs.
  • Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
  • Attended all program staff meetings, and other agency meetings.
  • Oversaw arrival/departure of child and youth. Monitored staff/child ratio to ensure adequate staffing.
  • Supervised children, youth, and staff during daily scheduled indoor and outdoor activities. Additionally, worked in ratio.
  • Interacted with children and youth using positive guidance and developmental techniques.
  • Demonstrated proper work methods and provided work related guidance to co-workers. Additionally, modeled appropriate behaviors and techniques for children, and youth.
  • Used active listening to collaborate and communicate with children, fellow personnel, and parents.
  • Observed program participants for indicated signs if illness, abuse, or neglect and reported as directed. Moreover, observed safety protocols to minimize accidents and spread of disease.
  • Planned, coordinated, and conducted activities for program children/youth based on observed needs of individual.
  • Planned and implemented fun and educational activities appealing to large number of children and maintained high level of participation.
  • Identified necessary supplies and materials and compiled list for CYS Training Coordinator for approval.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to inquiries.
  • Provided in-depth progress reports to parents and guardians regarding children's behavior and development through Teaching Strategies Gold database.
  • Educated parents on various resources, services and programs to maximize care.
  • Collaborated with Military Family and Life Counseling (MFLC) to support staff, parents, children, and youth.
  • Inventoried equipment on a recurring basis and recommended replenishing damaged, missing, and depleted supplies. Secured supplies, equipment, and the facility. Collected, maintained, and reported program participation data.
  • Ensured team members followed safety, fire, fitness, health, and nutrition procedures and informed supervisor of compliance concerns.
  • Conferred with CYS Trainers and CYS Director to understand and meet diverse needs, provided frequent feedback on front-line operations and recommended improvement strategies.
  • Provided input to the supervisor as requested concerning promotions, reassignments, performance evaluations, incentive awards, etc.
Child and Youth Program Assistant, 08/2016 to 02/2019
Department Of DefenseMinot Air Force Base, , TX
  • Maintained control of and accounted for whereabouts and safety of children and youth.
  • Assisted with planning, coordinating, and conducting activities for program participants based on observed needs of individual children/youth.
  • Implemented activities and special events that met the physical, social, emotional and cognitive needs of children and youth.
  • Established and maintained safe play environment for children.
  • Monitored children's play activities to verify manners, safety, and wellness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Supported children's emotional and social development with one-on-one attention.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Collaborated daily with classroom teachers to keep activities running smoothly. Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule.
  • Set up displays and bulletin boards.
  • Secured indoor and outdoor premises to protect children.
  • Cared for 12 children ages 1yr to 2yr.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Recorded child behavior, food and medication information for supervisors trainers, and parents.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Assisted children and youth with special projects, homework and life skills. Prepared and implemented program options for children and youth with special requirements.
  • Promoted and modeled safety, fitness, health, and nutrition practices.
  • Recommended methods for modifying behavior and encouraged learning experiences.
  • Interacted with children and youth using approved child guidance and youth developmental techniques. Interacted professionally with staff members, parents, and the Command.
  • Participated in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools, self-inspection materials and national accreditation tools.
  • Assisted In achieving and maintaining DoD/Army certification and national accreditation or Army equivalent.
  • Performed other related duties as assigned.
Lead Child and Youth Program Assistant, 03/2015 to 02/2016
Child And Youth ServicesCity, , CA
  • Served as team leader for the infant and toddler module. Managed five subordinates and two classrooms; one consisted of 8 infants (6wks-12mnths); the other consisted of 5 pre-toddlers (1yr) and 7 toddlers (2yrs).
  • Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
  • Attended all program staff meetings, and other agency meetings.
  • Oversaw arrival/departure of child and youth. Monitored staff/child ratio to ensure adequate staffing.
  • Maintained control of and accounted for the whereabouts and safety of children and youth.
  • Supervised children, youth, and staff during daily scheduled indoor and outdoor activities. Additionally, worked in ratio.
  • Interacted with children and youth using approved guidance and developmental techniques.
  • Modeled appropriate behaviors and techniques for staff, children, and youth.
  • Used active listening to collaborate and communicate with children, fellow personnel and parents.
  • Observed program participants for indicated signs if illness, abuse, or neglect and reported as directed. Moreover, observed safety protocols to minimize accidents and spread of disease.
  • Planed, coordinated, and conducted activities for program children/youth based on observed needs of individual.
  • Planned and implemented fun and educational activities appealing to large number of children and maintained high level of participation.
  • Planned and implemented seasonal activities and sports-based curriculums for kids between ages of 6wks and 5yrs.
  • Identified necessary supplies and materials and compiled list for CYS Training Coordinator for approval.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Provided in-depth progress reports to parents and guardians regarding children's behavior and development, through Teaching Strategies Gold database.
  • Educated parents on various resources, services and programs to maximize care.
  • Collaborated with Military Family and Life Counseling (MFLC) to support staff, parents, children, and youth.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Inventoried equipment on a recurring basis and recommended replenishing damaged, missing, and depleted supplies. Secured supplies, equipment, and the facility. Collected, maintained, and reported program participation data.
  • Ensured team members follow safety, fire, fitness, health, and nutrition procedures and informed supervisor of compliance concerns.
  • Conferred with CYS Trainers and CYS Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommended improvement strategies.
  • Provided input to the supervisor as requested concerning promotions, reassignments, performance evaluations, incentive awards, etc.
Child and Youth Program Assistant, 05/2013 to 06/2014
Child And Youth ServicesCity, , AZ
  • Served as a Child and Youth Program Assistant (CYPA) in one or more Child and Youth Service Programs.
  • Maintained control of and accounted for whereabouts and safety of children and youth.
  • Assisted in providing and leading planned activities for program participants.
  • Helped establish a program environment that promoted positive child and youth interactions with other children, youth and adults.
  • Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule. Used prepared curriculum/program materials and assisted with developing a list of needed supplies and equipment.
  • Interacted with children and youth using approved child guidance developmental techniques. Interacted professionally with staff members, parents, and the Command.
  • Promoted and modeled safety, fitness, health and nutrition practices.
  • Observed program participants for signs that may indicate illness, abuse or neglect and reported as directed.
  • Assisted in maintaining program participation data and completed required daily reports. Provided care/supervision, oversight, and accountability for program participants.
  • Participated in program evaluation. Moreover, assisted in achieving and maintaining DoD/Army certification and national accreditation or Army equivalent.
Education and Training
Certificate: Registered Behavior Technician Training Program, Expected in 10/2016
The University of Texas At San Antonio - San Antonio, TX
GPA:
High School Diploma: , Expected in 08/1998
John F. Kennedy H.S - Paterson, NJ,
GPA:
Languages
English:
Full Professional
Negotiated:
Certifications
  • Payment Card Industry (PCI) Data Security Standards (DSS) 2021, Installation Management Academy - 11/14/2022
  • Cyber Awareness Challenge Training, US Army Signal Center - 11/8/2022
  • Cyber Security Fundamentals, US Army Signal Center - 25 CPH Hours 11/8/2022
  • CYS Accountability and Supervision, School for Family and MWR - 09/28/2022
  • Kit, Positive Interactions with Children and Youth- 09/20/2022
  • CI Awareness and Reporting Briefing - 09/16/2022
  • Adult and Pediatric First Aid/CPR, Child and Youth Services - 09/14/2022, ex 09/14/2024
  • ServSafe Food Handler, National Restaurant Association - 4/24/2020, ex 4/24/2023
  • CYS Reducing the Risk of Child Abuse in Army CYS Settings (2021.2), Installation Management Academy - 11/18/2021
  • Preventing Workplace Violence - 11/15/2021
  • Information Security Program Training, Department of the Army - 11/9/2021
  • EEO Anti-Harassment and No Fear for Non-Supervisor (EEO-203A_) - Department of the Army - 11/9/2021
  • Combating Trafficking in Persons (CTIP) General Awareness, JKO - 11/3/2021
  • Level 1 Antiterrorism Awareness Training, JKO - 11/2/2021
  • Joint Staff Suicide Awareness and Prevention- Civilian, JKO - 11/2/2021
  • Medication Administration in the Child Care Setting, Child and Youth Services - 9/23/2021
  • CYS Emergency Action Plan, School for Family and MWR - 5/14/2021
  • CYS Child Youth Management System (CYMS), School for Family and MWR - 5/13/2021

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Resume Overview

School Attended

  • The University of Texas At San Antonio
  • John F. Kennedy H.S

Job Titles Held:

  • Youth Program Administrative Support Assistant
  • Administrative Support Assistant
  • Lead Child and Youth Program Assistant
  • Child and Youth Program Assistant
  • Lead Child and Youth Program Assistant
  • Child and Youth Program Assistant

Degrees

  • Certificate
  • High School Diploma

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