administrative support assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized Administrative Assistant bringing 3 year background arranging travel, coordinating appointments and preparing agendas. Top-performing professional proficient in Financial and Business Management, Concur Travel System and Quick Time . Committed to providing high-quality managerial support, inventory management and in-house coordination. Proven skills in collecting, reviewing and modeling financial data in order to prepare complex reports used in budget development. Knowledgeable about revenue and expenses, compliance requirements and federal government budget practices.

  • Documentation and control
  • Policy and procedure modification
  • Database coordination
  • Administrative management
  • Payroll and budgeting
  • Clerical Staff Oversight
  • Data Entry
  • Cost monitoring
  • Preparing budgets
  • Resource Coordination and Allocation
  • Report Preparation
  • Microsoft Office Suite
  • Strong Organizational Skills
  • Supply Inventory Control
  • Verbal and Written Communication
  • Mail Routing and Distribution
  • Relationship Building
  • Customer Service
  • Staff Orientation and Training
  • Complex Problem Solving
  • Administrative Procedures
  • Travel Coordination
  • Fast Learner
Work History
10/2018 to Current
  • Order and maintain supplies for field office.
  • Provides guidance and information to general public concerning BLM lands in Imperial and surrounding counties.
  • As timekeeper responsibilities include ensuring accuracy and integrity of time and attendance records.
  • Serves as budget liaison between field office and district office.
  • Provide input and assistance with maintaining field office budget.
  • Balance office budget and ensure that office stays with 2% variance for compliance.
  • Train new administrative employees on office budget and budget process.
  • Provide and maintain reports in FBMS for management team.
  • Assist with field office grant program.
  • Review and collect invoices to be applied to grant funds.
  • Ensured grants are within compliance and guide grant program leaders.
  • Utilize Concur to track and review travel request.
  • Trained employees on how to properly use Concur Travel system.
  • Train new employees on administrative procedures.
  • Reallocate credit card purchases and store credit card records within guidelines of Department of Interiors charge card policy.
  • Utilize data bases or systems to process payments made to office regarding lands, recreation permits, minerals and vendor permits.
  • Monitor and maintain procurement of equipment and inventory of office.
  • Serve as mail attendant for outgoing and incoming mail and deliveries.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Drafted internal communications for over 50 employees, maintaining high levels of transparency.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coached new employees on administrative procedures, company policies and performance standards.
11/2020 to 02/2021
ADMINISTRATIVE OFFICER (Detail) Bureau Of Land Management City, STATE,
  • Served as property manager for field office which included over 50 personnel.
  • Ordered fleet vehicles, maintained and accounted for property in local property data base and in FBMS which consist over 600 inventory entries.
  • Severed as administrative lead.
  • Scheduled meetings for management.
  • Serves as budget liaison between field office and district office.
  • Provide input and assistance with maintaining field office budget.
  • Assisted with onboarding of new employees.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Collected data, input records and protected electronic files.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
11/2016 to 10/2018
Financial Center Operations Manager Bank Of America City, STATE,
  • Order supplies and monitor financial center budget.
  • Responsible for team of Client Representatives.
  • Conduct management studies to ensure productivity.
  • Attend weekly leadership meetings.
  • Prepare reports depicting current sales, service and operational results.
  • Prepare, manage and decipher reports depicting Client Representative sales results.
  • Responsible for oversight of associates in center.
  • Observe, model and coach financial center team on proper execution of risk and service strategy.
  • Invest in talent through interviewing and hiring service and operational associates.
  • Ensure training is completed on time, and continue investment in ongoing education.
  • Drive associate performance through active and continuous coaching, continued education and performance plans.
  • Compose weekly work schedule.
  • Compose schedule for daily, weekly and quarterly audits.
  • Provide guidance to associates for operational and administrative purposes.
  • Review work of associates to ensure accuracy.
  • Schedule appointments for clients with various partners.
  • Maintain calendar for various associates and partners.
  • Manage over 1 million dollars daily.
  • Complete daily bank deposits for several business offices.
  • Collect data from several sources to compose charts, graphs and other documents.
  • Maintain centers central filing system.
  • Provided general information to public.
Expected in 06/2021 to to
Bachelor of Science: Political Science
Arizona State University - Tempe, AZ,
Expected in 2019 to to
Associate of Arts: Political Science
Georgia State University - Atlanta, GA
Expected in 2009 to to
Operations Specialist Common Core:
US NAVY - Great Lakes, IL,

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Resume Overview

School Attended

  • Arizona State University
  • Georgia State University

Job Titles Held:

  • Financial Center Operations Manager


  • Bachelor of Science
  • Associate of Arts
  • Operations Specialist Common Core

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