administrative support assistant resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated [Job Title] with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Sharp [Job Title] with experience in oversight of properties in [Location]. Strong knowledge of income tax credits, Section 8 and recertification vouchers. Successful in collecting 100% of rent owed and managing outstanding tenant issues. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.

  • Administrative support
  • Mail distribution
  • Office management
  • Team Bonding
  • Tenant and eviction laws
  • Customer service-focused
  • Property tours and inspections
  • Affordable housing programs knowledge
  • Budgeting
  • Adaptable
  • Exceptional oral and written communication skills
  • Staff Management
  • Leasing and sales
  • Marketing and advertising
  • Property management
  • Middle School Education
  • Conflict Resolution
  • Teaching
  • Lesson Implementation
  • Lesson Planning
  • Special Education
  • Tutoring
  • Group Instruction
  • Test Preparation
  • IEP Documentation
  • Lesson Plan Implementation
  • Secondary education
  • Safety awareness
  • Disciplinary procedures
  • Organizational abilities
  • Elementary education
  • Creative problem solving
  • Classroom management
Work History
Administrative Support Assistant, 03/2020 to Current
Allied Universal SecurityMclean, VA,

Edits a variety of reports, which contain technical and/or specialized terminology; reviews documents for accuracy and completeness; answer telephone ; determines purpose of contact; direct individuals to proper destination; receives and distributes messages.

Processes and distributes inter and outgoing mail accordingly, prepares materials for mail, complies and prepares data or reports from a variety of sources with specific instructions or procedures, operators standard office equipment.

Receives general supervision from administrative supervisor, and carries out assigned responsibilities independently, performs other related work as assigned.

Property Manager, 03/2010 to 01/2020
Regency CentersLos Angeles, CA,
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
  • Kept meticulous records of all correspondence between management and tenants.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Maintained sufficient number of units market-ready at all times.
  • (D) Delegate(s) will be present.Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Completed annual rent calculations using housing database software.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Distributed and followed up on tenant renewal notices.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
  • Assessed property every [Timeframe], compiled information and wrote reports regarding findings for submission to [Job title].
Substitute Teacher, 01/2008 to 02/2017
Kingman Unified School DistrictKingman, AZ,
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Instructed [Type] students in [Area of expertise] principles, concepts and in-depth subject matter.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Took over [Type] class for [Number] months, managing all classroom assignments, student needs and recordkeeping.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
  • Developed rules and set goals to maintain order in classroom.
  • Utilized technology to enhance student education and grasp of materials.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Handled classrooms of up to [Number] students, reporting problem students to [Job title] and keeping detailed behavioral records.
  • Assigned, explained and graded homework.
  • Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
  • Worked with principal's office on disciplinary and safety issues.
  • Supervised lunchroom and recess activities.
  • Stood in for [Type] teacher for [Number] days, maintaining student progress and keeping up with lesson plans.
  • Repeatedly requested as substitute teacher for [Type] classrooms by teachers based on excellent past referrals and trusted performance.
  • Provided instruction for [Number]+ students in all subject areas.
Corrections Officer, 12/2007 to 12/2008
Lake County IlWaukegan, IL,
  • Routinely counted inmates and in response to potential security breaches.
  • Authored incident reports for management on violations and discrepancies.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Patrolled [Number]-square foot facility and work areas to complete headcounts of inmates.
Bachelor of Science: Psychology, Expected in 05/2015 to Columbia College - Columbia, MO,
  • Minored in English
  • Teachers Certification Program

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Resume Overview

School Attended

  • Columbia College

Job Titles Held:

  • Administrative Support Assistant
  • Property Manager
  • Substitute Teacher
  • Corrections Officer


  • Bachelor of Science

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