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Administrative Support Assistant Resume Example

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ADMINISTRATIVE SUPPORT ASSISTANT
Summary
Skilled and dedicated customer service representative with extensive experience and training which provides the customer with a positive relationship and rewards the customer with a positive customer experience. Experience working with follow-up calling, quality assurance and service appointments by working in various corporate cultures, such as medical, legal, banking and social service environments. Demonstrated capacity to provide comprehensive customer service support; excellent at problem-solving and effective management of daily tasks. Proven track record of accurately completing and managing projects under tight deadlines. Key Qualifications Efficient Communicator Efficient Listener Resourceful Works fast and accurately Takes Initiative Works well under pressure Critical Problem-Solver Team player and deadlines
Skills
  • People Person
  • Critical Thinker
  • Quick Learner
  • Patient
  • Reliable and dependable
  • Detail Oriented
Work History
Department of Human Services
Experience
01/2015 to 04/2015
Administrative Support Assistant Resources Global Professionals － Chicago, IL
  • Experience in fast paced environment Familiar with the Corporate culture Proficient in Microsoft Office Suite Technical Skills Microsoft Office: Word, Excel, PowerPoint and Outlook, Internet savvy, Windows 8/Mac OS, Internet/e-mail, 75 wpm keyboard.
  • Created filing system of the legal department's legal documents.
  • Worked with General Counsel on various projects to review, organize, scan and file client contracts, drafts and supporting documentation.
  • Successfully completed project to move 8 file drawers of paper documentation to permanent storage at the regional office.
  • Provided customer service by assisting the administrative team with various projects to organize and electronically file client documents including scanning documents into the database system.
03/2014 to 05/2014
Law Clerk Employment/Labor Law, Law Offices of Fern Trevino/Robert Half － Chicago, IL
  • Experience, Cont.
  • Adrienne Meachum Provided customer service by answering and screening all external calls to the Law Offices of Fern Trevino, and set consultation and follow up appointments with potential clients, administered carefully developed field tested questionnaires to respondents and performed legal secretarial projects as assigned, supported two Associates and one Partner.
Bank Teller LaSalle Bank － Chicago, IL
  • Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and better serve customers.
  • Accurately and efficiently processed transactions such as customer deposits and cashing checks.
  • Assisted customers with inquiries and/or problem/resolution in a professional and composed manner.
  • Informed and educated customers on how to conduct simple transactions through self-service technologies.
  • Ensured customers were quickly connected to the appropriate teammate with the expertise to meet their needs.
  • Followed established policies, procedures and guide to protect both the customers and LaSalle Bank.
  • Assist in providing customer service in a wide variety of fields, such as psychology, rehabilitation, social work, including support for families.
  • Assist client in identifying and obtaining available benefits and social and community services, and developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse.
  • Actively provided customer service to clients at the front desk for assistance with complaints, follow-up appoints, quality assurance of their case and all problems that involved assistance with their case.
  • Maintained records or prepared reports for management concerning visits with client.
  • Provided information or referred individuals to public or private agencies or community services for assistance.
  • Attended group meetings to provide information on quality assurance on agency services, requirements, or procedures.
  • Interviewed individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Submitted reports and review report for quality assurance or problems to supervisor.
Caseworker (Eligibility Assistant Worker) and Income Maintenance Worker IL Department of Public Aid (TANF) － Chicago, IL Assist in providing customer service in a wide variety of fields, such as psychology, rehabilitation, social work, including support for families.Assist client in identifying and obtaining available benefits and social and community services, and developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse.Actively provided customer service to clients at the front desk for assistance with complaints, follow-up appoints, quality assurance of their case and all problems that involved assistance with their case.Maintained records or prepared reports for management concerning visits with client.Provided information or referred individuals to public or private agencies or community services for assistance.Attended group meetings to provide information on quality assurance on agency services, requirements, or procedures.Interviewed individuals or family members to compile information on social, educational, criminal, institutional, or drug history.Submitted reports and review report for quality assurance or problems to supervisor.
Education and Training
June 2005
Associate of Science: Paralegal MacCormac College － Chicago, IL, United States
Paralegal 3.63
American Bar Association Paralegal Certificate
Activities and Honors
  • Phi Theta Kappa Member 2003 -2005
  • Law Project III Participant
  • ATD (Association for Talent Development), formerly ASTD (The American Society for Training and Development)
  • Mentor/Coach (offer free training online)
Skills
administrative, agency, benefits, consultation, contracts, client, clients, customer service, database, dependable, Detail Oriented, documentation, e-mail, fast, filing, Internet savvy, keyboard, Law, legal, legal documents, Mac OS, meetings, Excel, Microsoft Office, Microsoft Office Suite, office, Outlook, PowerPoint, Windows 8, Word, organizing, policies, psychology, quality assurance, Quick Learner, rehabilitation, scanning, secretarial, supervisor
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Resume Overview

Companies Worked For:

  • Department of Human Services
  • Resources Global Professionals
  • Employment/Labor Law, Law Offices of Fern Trevino/Robert Half
  • LaSalle Bank
  • IL Department of Public Aid (TANF)

School Attended

  • MacCormac College

Job Titles Held:

  • Administrative Support Assistant
  • Law Clerk
  • Bank Teller
  • Caseworker (Eligibility Assistant Worker) and Income Maintenance Worker

Degrees

  • Associate of Science : Paralegal

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