Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Introduction

Versatile customer service professional looking to take on increasing responsibility. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Thrive in fast-paced environments and maintain calm in challenging situations. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Over six years of experience and ready to move into any position that offers a challenge. Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.

Administrative Support Assistant, 03/2019 to Current
City National Bank Of FloridaOrlando, FL,
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Verified administrative information in C.Y.M.S(Child Youth Management System), underwriting the database and verified relevant customer data to maintain accuracy.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Enhanced collaboration between team members by preparing meetings and or conferences to ensure alignment with effective policies and directives allowing administrative initiatives to be efficient in maintaining success within the program goals and agendas while maintaining clear and concise notes to be later distributed to supervisor's for future meetings.
Recreation Assistant, 07/2018 to Current
Goodwill Industries Of Southeast Wisconsin, Inc.Chicago, IL,
  • Worked directly with activities departments and management to achieve sales and customer satisfaction
  • Utilized point of sale and transaction via cash handling, Card purchases while maintaining accurate cash drawer balancing and necessary forms auditing
  • Providing business professionalism and customer quality assurance and satisfaction.
  • Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities
  • Responded to public inquiries to provide information about programs and facilities
  • Discussed safety and maintenance concerns with supervisor for remediation
  • Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily
Military Police Officer, 01/2017 to 06/2017
  • Basic Combat training
  • Documented and organized security information accurately and efficiently
  • Understanding and implementation of Army standards, leadership directives, and team oriented goals
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
  • Combat first aid trained, emergency responder within quack reaction force protocol and policy
  • Competent understanding of military law and civilian law; differences and local jurisdictions
Youth Camp Counselor , 05/2014 to 12/2016
Camp WasewagonCity, STATE,
  • Transported and escorted program participants to and from activities and on field trips.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Resolved conflicts that arose between campers by enacting mitigation techniques while excersining compassion and understanding circulating youth dynamic interests.
  • Enforcing children accountability, oversight of medical needs and practices specific to each childs profile.
  • Ordered and maintained all recreational equipment.
High School Diploma: , Expected in
Claremont HIgh School - Claremont, CA,
: Human Resources Management, Expected in
Coastline Community College - Fountain Valley, CA
  • First Aid/CPR Certified
  • Medical Administration
  • Sexual Harassment Response Prevention Program (D.O.D)
  • Threat Awareness and Reporting Program (D.O.D)
  • Risk management processes and analysis
  • Data management
  • Conflict resolution
  • Knowledge of Microsoft computer applications {M.S Word, M.S Excel, M.S PowerPoint, M.S Publisher, M.S Outlook.
  • Documentation and control
  • Policy and procedure modification
  • Contract negotiations
  • Team Leadership
  • Program Management
  • Account Reconciliation
  • File Maintenance
  • Presentation design
  • Strategic Planning
  • Correspondence preparation
Volunteer Accomplishments

New Faith Ministry INC.

Barstow, CA

08/2019- Present

  • Collects, categorizes, and records the amounts donated after services
  • Deposits funds collected while maintaining records indicating past and present balances
  • Attending meetings with staff to review finances and operational changes or concerns to maximize efficiency
  • Maintain and record financial data, donor information, and spending habits for tax information purposes
  • Reconcile church bank statements,ledgers, and all other relevant data making certain if any discrepancies are found upon review that they would be brought to the church board and chairman for mitigation
  • Attending meetings with the board and staff to play a role in key developments and or interests that could positively impact the organization and aid in assessing task delegation to achieve success.

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Resume Overview

School Attended

  • Claremont HIgh School
  • Coastline Community College

Job Titles Held:

  • Administrative Support Assistant
  • Recreation Assistant
  • Military Police Officer
  • Youth Camp Counselor


  • High School Diploma
  • Some College (No Degree)

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