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Administrative Support Resume Example

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ADMINISTRATIVE SUPPORT
Professional Summary

Summary: I am a self-motivated and detail oriented professional with proven organizational, multitasking, and problem-solving skills, aiming to leverage my abilities and professional experiences to successfully fill the Client Strategist position. My professional experiences have included marketing communications, project coordination, event planning, budget tracking and administrative responsibilities. A few years ago, I returned to the workforce as an Administrative Support Concierge (ASC), after spending time at home with my kids. My current role as an ASC has allowed me to further develop professionally and transition back to the workplace. I am seeking to advance my career within PwC and strongly believe that my current and past professional experiences, along with my marketing background, makes me a qualified candidate for the Client Strategist position.

Work History
PwC. Tampa, FLAdministrative Support | 01/2017 - Current
  • Support seven Partners and Managing Directors with all administrative responsibilities.
  • Including managing calendars, booking travel, submitting time and expenses, organizing meetings and reserving meeting space.
  • Assist with formatting documents including SoW's and presentations.
  • Liaise with Support Specialists to accommodate Partners needs while traveling to other PwC offices.
  • Collaborate with Document Development and Print Production to ensure documents are branded and printed for client meetings.
  • Coordinate logistics for client meetings and product demos with vendors.
  • Monitor annual CPE and CPA compliance requirements for Partners and Managing Directors.
  • Ability to develop strong trustworthy relationships with Partners and Assistants at PwC and at the client.
  • Served as an ASC Ambassador to new hires Project Coordination.
  • Managed a Tax Compliance Dashboard in Microsoft SharePoint.
  • This included working with Managers and Partners to assign federal compliance tasks and ensuring deadlines were met.
  • In addition to assigning the tasks, I maintained a control log that was shared in biweekly team meetings to track the status of all tasks for each of the client's business units.
  • I am currently assisting with the creation of an Engagement Center that will replace the work I was performing in Microsoft SharePoint.
  • The Engagement Center will be used by PwC and the client as a tool to manage engagement activities, exchange documents and monitor the progress of engagement deliverables.
  • Maintain a master distribution list that is shared through a Google site and used by the engagement team Budget Tracking.
  • Manage WBS codes in myEngage.
  • Transfer time and expenses and manage code access.
  • Pull monthly financial reports for internal projects and client engagements.
  • Create invoices.
  • Reconcile expense accounts.
Sanofi Genzyme. Cambridge, MAMarketing Communications Specialist | 01/2002 - 01/2006
  • Marketing.
  • Ensured marketing collateral-maintained brand consistency and included proper regulatory requirements.
  • Draft and disseminate global communication bulletins to sales and marketing teams to create awareness of marketing pieces and article reprints.
  • Coordinated the printing of marketing collateral, provided guidance to print vendors, graphic design services and medical writers.
  • Maintained the marketing inventory management system.
  • Supported the sales force in ordering marketing collateral for sales meetings.
  • Organized and updated content on the product portal site that served as a communication vehicle to share marketing information to global sales and marketing teams Regulatory.
  • Manage weekly Promotional Regulatory Board meetings.
  • Worked across multiple departments to obtain approval of marketing material prior to printing and distribution by sales teams.
  • Involvement included: preparing agendas, meeting minutes, observing required changes to the marketing pieces being reviewed and coordinating the changes to the appropriate department.
  • Obtained signatures of approval for marketing material that passed regulatory requirements Budget Management.
  • Assisted forecast development and tracked the quarterly global marketing budget.
  • Submitted invoices, opened purchase orders and managed account contracts.
  • Processed expense reports and tracked reimbursement payments Event Management.
  • Managed event logistics for international and domestic advisory meetings, physician trainings and patient meetings.
  • Arranged travel, prepared agendas, created invitations, worked closely with onsite event planners and the internal travel department to organize all the logistics prior to the meeting.
  • Took meeting minutes and created follow up action items.
  • Prepared marketing collateral to be distributed during the meeting.
CAPITAL WEALTH MANAGEMENT. Austin, TXClient Services Coordinator | 01/2001 - 01/2002
  • Marketing Communications Assisted with development of marketing materials (brochures, newsletters, weekly emails, mass mailings) Developed a marketing communications plan to provide frequent contact with current and prospective clients Worked with Marketing and Compliance Departments to facilitate approval of all promotional materials Event Marketing Planned and coordinated monthly financial seminars to increase business through direct mail campaigns Sent out invitations, tracked RSVP's and coordinated all event logistics with the onsite event planner Served as the point of contact for the customer at the financial seminars Customer Relationship and Resource Management Responded to all client requests in a timely manner and followed up with referrals Developed client goal and objective letters, recapping meetings with their advisor Overall responsibility for the implementation and management of the Customer Relationship Management (CRM) system.
Skills
  • Administrative
  • Brochures
  • Budget Management
  • Budget
  • Content
  • Contracts
  • CPA
  • CRM
  • Customer Relationship Management
  • Clients
  • Client
  • Direct mail
  • Event planner
  • Event Management
  • Financial
  • Graphic design
  • Inventory management
  • Letters
  • Logistics
  • Managing
  • Marketing
  • Marketing collateral
  • Marketing Communications
  • Marketing materials
  • Meetings
  • Access
  • Exchange
  • Newsletters
  • Organizing
  • Presentations
  • Print Production
  • Progress
  • Project Coordination
  • Promotional materials
  • Sales
  • Seminars
  • Tax
Education
BOSTON COLLEGEChestnut Hill, MABBA: Marketing
NYUNew York City, NYDigital Marketing Courses PwC - Digital Acumen Badge
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Resume Overview

Companies Worked For:

  • PwC
  • Sanofi Genzyme
  • CAPITAL WEALTH MANAGEMENT

School Attended

  • BOSTON COLLEGE
  • NYU

Job Titles Held:

  • Administrative Support
  • Marketing Communications Specialist
  • Client Services Coordinator

Degrees

  • BBA : Marketing
    Digital Marketing Courses PwC - Digital Acumen Badge

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